HoursMonday-Friday8:30 a.m.-4:30 p.m.Evening appointments are arranged with individual service providers.
Location2100 August CenterSecond floor
PhoneDuring normal business hours (8:30 a.m.-4:30 p.m.), please call 585-475-2261.Outside of normal business hours, including weekends and holidays, please call 855-436-1245.
For urgent matters during business hours, contact Counseling and Psychological Services at 585-475-2261 or come directly to our office, located on the second floor of the August Center (AUG).
For urgent matters that cannot wait for business hours, call 855-436-1245 to speak with a mental health provider or call Public Safety at 585-475-3333.
Note: Do not use e-mail in an emergency situation, since you cannot be assured that a counselor will open it at your time of need.
Fall 2020 Business Hours
Monday - Friday8:30 a.m.-4:30 p.m. (Urgent Care appointments accepted)CLOSED Wednesdays 11 a.m.-12 p.m. (Department Staff Meeting)
Location2100 August Center, second floor
During Business Hours: 585-475-2261
After Business Hours, Weekends/Holidays: 855-436-1245
Select "Counseling Services - for General Questions" as Recipient
Subject "Question" or "Appointment"
For urgent matters during business hours, contact Counseling and Psychological Services at 585-475-2261.
For urgent matters that cannot wait for business hours, call 1-855-436-1245 to speak with a mental health provider or call Public Safety at 585-475-3333.
National Suicide Hotline: 1 800 273-8255
Crisis Text Line: Text HOME to 741741
DO NOT USE E-MAIL IN AN EMERGENCY SITUATION, since you cannot be assured that a counselor will open it at your time of need.
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