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Health Monitoring for Coronavirus

Service Modifications - Response to COVID-19 UPDATED 04-03-2020

Counseling and Psychological Services and NTID Psychological Services remain open for remote clinical services, however, the second floor office is now closed.

This is an ever-evolving situation, and we appreciate everyone’s commitment to best practices to ensure continuity of services as much as possible during this time. Up-to-date information related to the Novel Coronavirus (COVID-19) can be found on RIT’s dedicated website at

We ask those concerned that they may have been exposed to the virus through travel or personal contact to use an abundance of caution. Quarantine is strongly recommended by the CDC if you are returning from a Level 3 designated area or if you have had known direct contact with a person diagnosed with COVID-19. It has also been strongly recommended to reduce face-to-face contact as much as possible.  

Guidance on managing mental health concerns and coping during COVID-19 can be accessed here.  

Counseling and Psychological Services is now providing on-going support groups to help students manage this crisis. Click here to learn more and register.

Students who seek immediate mental health services may continue to receive urgent care services. Counseling and Psychological Services and NTID Psychological Services have moved to providing all clinical services to phone and video telemental health meetings, for both new and returning students, recognizing that this format will restrict some clinical interventions. Additionally, our 24-hour mental health line remains active at 1-855-436-1245. 

New York State law guides the scope of telemental health services. At this time, to qualify for these clinical services, students must meet the following criteria: 

  • Be over the age of 18
  • Be physically located in New York State
  • Be without complex mental health disorders that are best managed in an in-person setting (e.g., students without symptoms of acute psychosis, students without active suicidal/homicidal ideation)
  • Ability to provide Informed Consent for Telemental Health

Students who do not meet this criteria are eligible for supportive phone/video consultations, outlined below. 

Phone/Video Consultation Guidelines:

  • These are calls lasting up to 15 minutes.
  • These are check-ins and are not intended to be ongoing.
  • These may be meant to provide information on services available in a student’s home community.
  • These can be had with any student at any time during Counseling and Psychological Services and NTID Psychological Services business hours and is part of our follow-up practice.

Phone/Video Session Guidelines:

  • These are calls lasting between 15 and 30 minutes.
  • These are supportive calls.
  • These may be provide information and resources.
  • These may be recurrent and intend to ensure connection to other resources.

To schedule an appointment please email or leave a message at 585-475-2261. A staff member will return your call within 30 minutes.  

Each of us can slow the spread of COVID-19 by: practicing consistent hand washing, hand sanitizing, and disinfecting surfaces. Health experts are urging all of us to practice social distancing, which means avoiding mass gatherings and maintaining distance (approximately 6 feet or 2 meters) from others whenever possible. Social distancing has been shown to be an effective way to slow or reduce the spread of the virus.

Video: COVID-19 Counseling and Psychological Services Updates (ASL)


Video: COVID-19 NTID Counseling and Psychological Services Updates (ASL)