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Crisis/Emergency Services

Here when you need us most. 

Counseling and Psychological Services (CaPS) staff provide assessment for students experiencing a mental health crisis or emergency and play a role in contributing to campus safety.  We take care to help students in distress by providing compassionate support and maintaining the dignity of each individual while attending to their safety and needs.

Crisis services include assessment, connection to resources and safety planning for students who are experiencing acute emotional distress, are a danger to self or others, or are in need of immediate hospitalization.

Concerns about a crisis may be presented by a student, or someone who is concerned about a student. Concerned others may include a roommate, family member, faculty member/staff or coach. 

CaPS staff are to respond to disasters or traumatic events that may affect an individual or the university community.

What is a mental health crisis?

Although the definition of crisis is different depending on the uniqueness of each individual, an emotional crisis is generally defined as an intense and painful response to a difficulty that exceeds the ability of the person to respond with their own healthy coping skills. 

  • Responding to crisis is critical when the individual has experienced: 
  • Suicidal or homicidal thoughts or impulses
  • Sexual or physical assault
  • Hearing voices or otherwise misperceiving reality
  • Any major disruption in ability to function
  • Overwhelming loss or tragedy

How do I refer a student of concern to Counseling and Psychological Services?

If you are concerned about a student, you should:

  • Encourage the student to visit our office, providing them with information that helps them to connect with us and sharing any positive experiences that you may have from the past. 
  • Assist the student in connecting with our office. You could offer to assist by making the first call to schedule a counseling appointment together or you could escort the student to the Counseling and Psychological Services office, located on the second floor of the August Center.
  • If you are unsure of how or when to refer a student, we encourage you to contact our office for a brief consultation.

For urgent mental health concerns during business hours:
Monday-Friday
8:30 a.m.-4:30 p.m.
Call 585-475-2261 

For urgent matters that cannot wait for business hours: 
Call 1-855-436-1245 to speak with a mental health provider or call Public Safety at 585-475-3333