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Welcome Letter

Welcome to RIT

The transition to college is a significant, exciting and sometimes anxious one for parents and families of new students. Your students are away from home, away from friends and their home community and also away from their primary health care provider. The staff of the RIT SHC is committed to providing easy access to health care on campus. The clinicians (physicians, nurse practitioners, physician assistant and nurses) who work in the SHC choose to specialize in college health because they like working with young adults, are invested in helping students become knowledgeable health care consumers and want to support students’ academic success. The SHC staff understands that while your son or daughter is here at RIT, he/she is learning not just about a major subject, but also about how to make healthy choices, how to care for him or herself, and how to utilize the health care system effectively. We are here to help them learn.

Some topics that may be of interest to parents and guardians:


We encourage students to share their health issues with their parents, but, due to privacy laws and the SHC confidentiality policy, we are unable to share any medical information with anyone, including parents or guardians, without written permission from the student. The exception to this policy is the event of a life threatening medical emergency.

A SHC Release of Information form is used to document the student’s consent to share specific medical information for a specific illness situation. We do not honor "blanket" releases that cover all visits.


One of the most important things parents and families can do before students come to RIT is to check the family health insurance policy and make sure your student will be adequately covered while at RIT. Especially if your home is outside the upstate New York area, we advise that you check for "out of network" coverage and requirements. Students who have state based Medicaid are not covered outside their home state.

Make sure your student has an up to date insurance card (or at least a copy). There are situations when this information is very helpful – for example, if the SHC sends lab work to the outside lab or the clinician has to refer a student to a specialist.

If your insurance does not cover your student outside your home area, we strongly urge you to consider purchasing the RIT sponsored health insurance plan. For more information please visit our Insurance page.


Compliance with New York State and RIT immunization requirements is essential to maintaining a healthy campus. Please visit our Immunizations page for more information.

NOTE: Students are dis-enrolled if non-compliant 30 days after classes begin, per NYS public health law.

Urgencies and Emergencies

The SHC is open Monday through Thursday from 8:30AM until 6:30PM and Fridays from 8:30AM until 4:30PM. We are not open on weekends.

The Student Health Center offers an after-hours nurse advice service for immediate medical concerns when the SHC is closed. The nurse advice service provides individualized assessment of the nature and urgency of a student’s medical problem and refers the student to local medical resources based on this assessment. There are two University of Rochester teaching hospitals and several urgent care centers very close to campus for care of urgent medical issues when the SHC is closed. The nurse advice service cannot assist with making or cancelling appointments or managing prescription issues. To access the after-hours nurse advice line, call the Student Health Center number, (585) 475-2255, and select the nurse advice option.

For more information about resources for urgencies and emergencies when the SHC is closed, refer to our When We Are Closed page.

Important Contact Numbers

RIT Student Health Center
Dr. Sanford Mayer, Physician/Interim Medical Director: (585) 475-6043
SHC Front Desk: (585) 475-2255  
Fax: (585) 475-7788
For medical advice when the SHC is closed: call (585) 475-2255 and press zero to be connected to the on-call nurse advice service.

RIT Counseling and Psychological Services
Dr. David R. Reetz, Director: (585) 475-7108
Counseling and Psychological Services: (585) 475-2261 (Daytime hours Monday – Friday)
For mental health emergencies call Public Safety at (585) 475-3333 or text to (585) 205-8333 and ask to be connected with the Crisis Counselor on call.

RIT Public Safety (available 24/7)
Emergency: (585) 475-3333
Non-Emergency: (585) 475-2853
Text: (585) 205-8333

RIT Global Risk Management
John Zink, Chief Risk and Compliance Officer: (585) 475-4903

Substance Abuse Counseling
Karen Pelc, Certified Substance Abuse Counselor: (585) 475-7081

Substance and Alcohol Intervention Services for the Deaf (SAISD)
Jeff Rubin, Director: (585) 475-4963

RIT Disability Services Office
Susan Ackerman, Director: (585) 475-6988

RIT Center for Women and Gender
Darci Lane, Director: (585) 475-7464

RIT Ombuds Office
Lee Twyman, Ombudsperson: (585) 475-2876
Dawn Sullivan, Program Coordinator: (585) 475-7200