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FAQ

FAQ Plus Icon Public Safety called someone from CARES. Do I have to talk to them?

No. The CARES team member is there to support you. Public Safety calls in a CARES advocate whenever an incident involving sexual assault, harassment, relationship violence and/or stalking occurs.  If having them there makes you uncomfortable, feel free to decline services. However, keep in mind that an advocate is invaluable during a crisis and can ensure that you are fully informed of your rights, which will allow you to make informed decisions.

FAQ Plus Icon I don’t want to make a report to Public Safety. Can I still use CARES?

Yes. We understand it is often difficult to focus and make clear decisions while dealing with a crisis. CARES team members are there to support you and will not pressure you to do anything you don’t want to do. We are there to make sure you are aware of your rights, know what services are available to you and support you in an understanding, non-judgmental manner.

FAQ Plus Icon I agreed to meet with a CARES Team Member. What happens next?"

After a CARES team member meets with you, they complete a form that is submitted to a counselor at the Center for Women and Gender. This counselor will contact you soon after with information about additional services. You may accept or decline services and may discontinue any services at any time.

FAQ Plus Icon Are the CARES team members counselors?

No. The CARES Team is made up of RIT faculty and staff members who volunteer their time. They have been trained to provide support, information and advocacy but are not trained mental health counselors.

FAQ Plus Icon What if I run into a CARES team member on campus?

The CARES Team understands the importance of confidentiality. We want anyone who receives services to feel comfortable doing so. Most of the CARES Team is made up of volunteer RIT faculty and staff. If you encounter a team member who is acting in another role here on campus, or elsewhere, please rest assured knowing that they will respect your privacy and will not mention any previous or current association with CARES.

FAQ Plus Icon What about privacy? If I work with CARES, who has access to my information?

The CARES Team will ensure your privacy by keeping all information confidential. Any information you decide to share will be only accessible to the team and staff of the Center for Women and Gender.

FAQ Plus Icon I am not in danger or crisis right now. I just need to talk about what happened to me. Will CARES help me?

Absolutely! The 24-hour hotline is available for support and we encourage calls. You may also submit an on-line report form.

FAQ Plus Icon I called the CARES hotline during the day and was told to go to the Center for Women and Gender. Why?

During the evening, weekends, breaks and holidays, a CARES team member will respond to hotline calls. During regular business hours, a staff member at the Center for Women and Gender is available to assist you. You may call us at 585-475-7464, or come directly to the Center for Women and Gender. Our office is located in the Campus Center in room 1760. We are open Monday through Friday from 8:30 am to 4:30 pm.

FAQ Plus Icon I am not the only person involved in this incident. Does CARES help the other persons involved as well?

CARES team members advocate for the identified victim in a case. We do not advocate for or serve the identified offender. Advocates who assist offenders are available from other sources here at RIT. Although anyone involved in a case has the right to an advocate, CARES strictly serves victims.

FAQ Plus Icon I’m deaf. Can CARES help me?

Yes. Our services are accessible to deaf people. Students can text a message to the CARES number, crisis interpreters are available to assist the CARES Team and a signing counselor from the Center for Women and Gender is available for follow-up support.