For myCourses assistance outside our hours (including holidays), vendor support is available 24/7. See their contact info below.

Center for Teaching and Learning

https://rit.edu/teaching

Phone: 585.475.2551

Email: CTL@RIT.EDU

Location: Wallace 05-A650

Live Chat: Available down in the corner ➘

No button? Make sure you are signed in using the RIT Login link at the top-right.
We appreciate your patience as agents may be busy with other customers.

Hours of Operation

All times are Eastern Time Zone

Summer and Break Hours				Fall and Spring Semester Hours
Mondays - Fridays				Mondays - Thursdays
	9:00 am - 5:00 pm	Office Hours			7:30 am - 9:00 am	Phone, Email, and Chat only
Saturdays - Sundays					9:00 am - 5:00 pm	Office Hours - Full Service
	CLOSED				5:00 pm - 8:00 pm	Phone, Email, and Chat only
				Fridays
					7:30 am - 9:00 am	Phone, Email, and Chat only
					9:00 am - 5:00 pm	Office Hours - Full Service
				Saturdays
					11:00 am - 3:00 pm	Phone, Email, and Chat only
				Sundays
					CLOSED

Holidays

The CTL is closed when the university is closed. Refer to the the RIT Academic Calendar for specific dates.

Knowledge Base

Find answers in our articles in the Help.rit.edu Knowledge Base, or for general information regarding our services visit our website.

24/7 myCourses Vendor Support

Please contact CTL first during our service hours. For after-hours myCourses support, contact D2L - Brightspace:

TTY: +1 226.240.1436

North America: +1 877.325.7778

Europe: +0 808.234.5323

Contact Form for vendor support by email

myCourses System Status

https://status.d2l.com/mycourses.rit.edu - Live status & 90-day incident history

EMERGENCY situations needing immediate response should call 911 or Public Safety at 585-475-3333 (v) or 585-205-8333 (text).