The staff of the Center for Teaching and Learning (CTL) are available to offer service and support!
Additionally, 24/7 support for myCourses is available from the vendor if you need assistance outside of CTL's hours of service, even during holidays. Vendor support information follows our CTL information, towards the bottom of this page.
Center for Teaching and Learning
https://rit.edu/teaching
Phone: 585.475.2551
Email: CTL@RIT.EDU
Location: Wallace 05-A650
Live Chat: Click Ask RITchie floating in the corner ➘
- No button? Make sure you are signed in using the RIT Login link at the top-right.
- We appreciate your patience as agents may be busy with other customers.
Hours of Operation
Fall and Spring Semesters - Classes in Session
Mondays - Thursdays | ||
|
|
7:30 am - 9:00 am |
Phone, Email, and Chat only |
|
|
9:00 am - 5:00 pm |
Office Hours - Full Service |
|
|
5:00 pm - 8:00 pm |
Phone, Email, and Chat only |
Fridays | ||
|
|
7:30 am - 9:00 am |
Phone, Email, and Chat only |
|
|
9:00 am - 5:00 pm |
Office Hours - Full Service |
Saturdays | ||
|
|
11:00 am - 3:00 pm |
Phone, Email, and Chat only |
Sundays | ||
|
|
CLOSED |
|
All times are Eastern Time Zone.
Break Hours
Mondays - Fridays | ||
|
|
9:00 am - 5:00 pm |
Office Hours |
Saturdays - Sundays | ||
|
|
CLOSED | |
Holidays
CTL is closed when the university is closed. Please refer to the RIT Academic Calendar for specific dates.
Knowledge Base
There is a Knowledge Base category for the Center for Teaching and Learning where we host the majority of our support documentation. Our website acts as the general information source for the CTL to learn more about us and our services.
Request a Service
Our Service Catalog of forms is available through help.rit.edu. Please click through the Categories to access all forms, as the landing page is only the top popular items from recent use.
Additional myCourses 24/7 Support
Please contact us at the Center for Teaching and Learning first if you are seeking support during our regular hours of service.
Additional support for myCourses is available directly through the vendor, D2L. The vendor refers to myCourses by their product name: Brightspace.
The vendor will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses. They do not have access to SIS enrollments or assignments and will not be able to add you to courses.
North America: +1 877.325.7778
Europe: +0 808.234.5323
Contact Form for vendor support by email
myCourses System Status
Vendor System Status
A live system status and a 90-day record of incidents is available for viewing from the vendor at: https://status.d2l.com/mycourses.rit.edu
EMERGENCY situations needing immediate response should call 911 or Public Safety at 585-475-3333 (v) or 585-205-8333 (text).