Contact
Scroll down past Classroom Support for Technology Systems Support (myCourses) and myCourses After Hours Support
Classroom Support
Supporting the audio/visual needs for technology-enhanced classrooms and learning spaces across campus.
585.475.2551, option 1
classtech@rit.edu
Hours of Operation (during the academic year when classes are in session):
Monday - Thursday: 8 a.m.-9 p.m.
Friday: 8 a.m.-4 p.m.
Saturday: 11 a.m.-3 p.m.
Sunday: Closed
When classes are not in session, hours are Monday-Friday 8:30 a.m. - 4:30 p.m.
Classroom support is not available when the university is closed.
Classroom Support Chat
Enter your question below. A staff member will respond as soon as one is available. Please be patient for a reply.
Technology Systems Support
Supporting myCourses and our additional Supported Academic Technologies
Phone: 585.438.5219
Email: tlsupport@rit.edu
Hours of Operation
Academic Year (Classes in Session)
Monday - Thursday:
8 a.m. - 5 p.m. (in person, via phone, email, and chat)
5 p.m. - 8 p.m. (phone, email, and chat only)
Friday: 8 a.m. - 5 p.m. (in person, via phone, email, and chat)
Saturday: CLOSED
Sunday: Noon - 5 p.m. (phone, email, and chat only)
Classes not in Session
Monday-Friday, 8:30 a.m. - 4:30 p.m.
Holiday Hours
Monday, October 10th - Tuesday, October 11th: 8:30 a.m. - 4:30 p.m.
The service desk is closed when the university is closed.
Additional myCourses 24/7 Support
Please refer to myCourses After-hours Only Support below following the Technology Support Chat.
Technology Support Chat
Enter your question below and provide the username of your RIT Account. A staff member will respond as soon as one is available, we appreciate your patience.
myCourses After-Hours Only Support
Please contact Academic Technology Support first, during regular business hours.
After-hours myCourses support is available directly through the vendor, D2L (the vendor refers to myCourses as "Brightspace"). They will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses.
North America: +1 877.325.7778 | Europe: +0 808.234.5323
After-hours support form