MASTER OF SCIENCE (MS) IN SERVICE LEADERSHIP & INNOVATION

 

PROGRAM OVERVIEW

Transformation through leadership.

Success in today’s global economy requires organizations to have visionary leadership, a 360-degree view of customers, and the ability to formulate and execute strategic initiatives. This one-of-a-kind graduate program will help prepare you to transform your organization by using innovation to drive measurable outcomes. Our graduates anticipate the future and see opportunities to position their organizations—and themselves—to reach new levels of success in a constantly changing world.

The Master of Science in Service Leadership and Innovation is awarded upon successful completion of 33 credit hours culminating in a thesis, a comprehensive examination or capstone project. The program is completed in a combination of day and evening classes and online learning. Courses are taught by a combination of professors from RIT New York who fly in to teach and full-time faculty members from Dubai who provide the local context. This combination ensures you receive the most up to date learning experience tailored to the needs of the UAE and the region. Further, classroom teaching is supported through face-to-face interaction with local faculty and virtual classroom/videoconferencing with professors from New York.

Flexible Timings: Class schedules cater to working professionals, providing intensive seminars offered in the evening and on weekends.

This program will equip you with the following skills:

  • Creating and innovating new service ideas, practices, and policies
  • Building and utilizing sophisticated human capital assets wisely
  • Designing, aligning and implementing new strategic focus
  • Building experiences the customer values
  • Application of leadership concepts to produce superior performance outcomes

View Mission, Educational objectives & Student Learning Outcomes here

CURRICULUM

Curriculum

Credits

Curriculum

Credits

GRCS – 701

Research Methods

3

Choose one set of the following (6 credits):

SERQ – 710

Service Design Fundamentals

3

Comprehensive Exam (Default)

SERQ – 712

Breakthrough Thinking Creativity and Innovation

3

SERQ - 787 Service Design and Implementation

3

  SERQ – 720 Service Scenarios and Strategy Development

3

GRCS - 703 Graduate Writing Strategies

3

  SERQ – 723 Service Analytics

3

SERQ – 795 Comprehensive Exam

0

SERQ – 740

Leading Innovation

3

OR

Electives           9 Capstone Project

GRCS – 703

Graduate Writing Strategies

3

SERQ – 797

Capstone Project

3

OR

                                                                 - Thesis

GRCS – 703

Graduate Writing Strategies

3

SERQ - 790 Thesis      3

Total Semester Credit Hours – 33

Elective Courses (9 Credits)

 

Credits

SERQ – 722

Customer Centricity

3

SERQ – 730

Project Management in the Service Sector

3

SERQ – 735

Data Mining NFP

3

HRDE – 742 Leading Change                                                   3
SERQ – 745 Social Psychology of Service                                                   3
SERQ – 775 Leading NFP Organizations                                                   3

Students can complete the program by writing a thesis, conducting a capstone project, or completing a comprehensive exam. Students who choose the comprehensive exam will be required to take one additional course: SERQ 787 Service Design and Implementation.

VIEW ALL COURSE DESCRIPTIONS HERE

ADMISSION REQUIREMENTS

FEES

RESOURCES

For information about the RIT New York MS Service Leadership and Innovation program and options click here