Rochester Institute of Technology, Rochester, NY
Assistant Vice President and Registrar 2004-Present
- Direct the operations of the office responsible for registration and academic records activities and services for all nine of RIT’s colleges and over 17,000 students.
- A functional lead for the student system replacement project.
- Over the course of six years strategically reduced the staff from eighteen to twelve while converting the ratio of professional staff to support staff from 3:15 to 6:6. This was achieved through process reengineering and the enhanced use of technology.
- Member of the Provost’s commissioned retention committee, which has contributed to the first significant improvement in freshman to sophomore retention in over five years.
- Co-director of the data warehouse project, which is bringing to RIT the first contemporary strategic data repository and management reporting tools to support comprehensive enrollment planning.
- Sub-committee chair and steering committee member for the quarter-to-semester conversion project.
- Project manager for the implementation of a degree audit system.
- Project manager for the development of the Institute’s academic planning system.
- Member of the University Space Committee and the Academic Affairs Space Committee.
Scannell& Kurz, Inc., Pittsford, NY
Enrollment Management Consulting Firm
Senior Consultant 1999-2004
- Solely responsible for all data analysis for the firm including developing econometric probability models for both new student enrollment and retention analysis. The econometric models were designed to improve net tuition revenue, improve the management of institutional resources, and support the achievement of specific class profile targets including quality, ethnic and geographic diversity, and program mix. The modeling results were a key component in the development of strategic enrollment plans.
- On-site consultant for enrollment management operational and systems reviews to help clients more effectively respond to the needs of prospective and current students, enhance staff productivity, and ensure effective "hand-offs" between offices. Operational “audits” typically involved a review of organizational structures and job descriptions, staff training programs, system and paper flow processes, standard reporting protocols, linkages with other offices, and policies that affect timeliness and customer service.
University of Rochester, Rochester, NY
Manager of Human Resource Information Systems 1999
- Functional project leader for the implementation of a PeopleSoft human resource and payroll system.
- Responsible for reengineering human resource processing and procedures to take advantage of the new technology.
- Responsible for training human resource staff in the use the software and for training over 270 University staff on revised forms and procedures. Also, responsible for University-wide communication of changes resulting from the implementation of the system.
Genesee Community College, Batavia, NY 1998-1999
Dean of Enrollment Management
Responsible for admissions and financial aid
- Led the search for a new director of financial aid and a new director of admissions.
- Responsible for the development and implementation of an enrollment management function, which included the effective use of student information systems data and functions. Developed a new, segmented recruitment marketing plan based on an analysis of historical conversion rates by recruitment type and on survey results.
University of Rochester, Rochester, NY 1989-1998
University Registrar, 1993-1998
- Design leader and co-project leader for the development and successful implementation of a system to permit users to access personal and confidential information via the Internet. (This system significantly reduced the work load of the registrar's office and provided value added services to students and to faculty.)
- Eliminated over 150 hours of work per year and brought faculty a service that they requested by designing systems to permit faculty to electronically receive and send course information.
- Project leader for the implementation of electronic enrollment reporting that saved the office over 80 hours of work per year.
- Streamlined transcript production from two weeks to two days as the project leader reviewing this process.
- Directed the reduction in staff size by 18% while significantly improving service.
- Presented at a leadership conference for university managers regarding leadership and vision setting
- Facilitator for Total Quality Management groups.
- Co-chairperson on a number of university wide committees including the student information system planning group, and the classroom improvement committee, which over four years planned the investment of $2,000,000 in classroom renovations.
- Contributed to the University's goal of reducing the central administration's budget by $6,000,000 annually by being a member of three reengineering teams charged with improving service and improving operational efficiencies.
- Implemented customer service and quality standards for the office which led to the office winning the Total Quality Management team award, two years in a row.
Associate Registrar, 1992-1993
Supervised and coordinated the registration function of the office which included a staff of five, created and modified research reports using Natural and SAS programming languages, lead developer of improved customer service and operational systems, responsible for maintenance of existing computer support systems in the office, developed and delivered training programs for using student information systems.
Assistant Director of Financial Aid, 1990-1992
Managed the financial aid information system and supervised a staff of three, coordinated the electronic aid packaging system, developed and implemented office paper flow and data input systems, responsible for writing, editing, testing and running Natural and SAS programs designed to provide management information and monitor office processes .
- Developed an electronic loan processing system which saved the office over 120 hours of work per year.
Assistant Director of Student Employment, 1989-1990
Directed the on-campus employment program which included: counseling students, assisting departments and students in dealing with on-the-job problems, developing and implementing training programs and orientation sessions, and supervised and directed a staff of two.
William E. Simon Graduate School of Business Administration
University of Rochester, Rochester, New York
M.B.A. , Concentrations: Finance and Competitive and Organizational Strategy June 1997
St. John Fisher College, Rochester, New York
B.S. Management, Magna Cum Laude May 1988