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College of Applied Science & Technology

College of Applied Science & Technology

DEPARTMENT OF SERVICE SYSTEMS

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click to expandclick to closeJohn-Paul Hatala

John-Paul Hatala

Assistant Professor
Department of Service Systems
College of Applied Science & Technology

2010 Submissions

Formal Presentation

Hatala, John-Paul. “Linking Social Capital to Student Success”. Association of Career and Technical Educators. Las Vegas, NV. 12 Mar. 2010. Presentation.

Hatala, John-Paul. “Strategic Job Search Management”. Ontario Association of Youth Employment Counselors. Collingwood, Ontario. 23 Oct. 2010. Presentation.

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click to expandclick to closeBonalyn J. Nelsen

Bonalyn J. Nelsen

Associate Professor
Department of Service Systems
College of Applied Science & Technology

2010 Submissions

Published Article

Nelsen, Bonalyn J. “Speeding Toward Trouble: Jay Peak Resort vs. North Troy, VT.” The Journal of Case Incident, (2010): n.p. Print.

Nelsen, Bonalyn J. and Patricia Walker. “Measuring and Managing Employee Turnover at Tastee Max Restaurants.” The Journal of Case Incidents, 3.1 (2010): n.p. Print. †«

Editor (book or journal)

Business Case Journal, published by the Society for Case Research. 2010. Print.

Published Book

Nelsen, Bonalyn J. The Cultural and Social Challenges of Technical Service Work: Observations from the Field of Automotive Repair. Stuttgart: Lambert Academic Publishing, 2010. Print.

Formal Presentation

Nelsen, Bonalyn J. and Jon Horne. “The New Service Science: Opportunities for Hospitality Management Education.” 2010 Eurochrie Annual Conference. Amsterdam, The Netherlands. 25-28 Oct. 2010. Presentation.

Nelsen, Bonalyn J. “We’re Okay…Really! How Courtesy Stigmas Damage Destination Image in the Absence of Tourism Crises.” 2010 Eurochrie Annual Conference. Amsterdam, The Netherlands. 25-28 Oct. 2010. Presentation.

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