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College of Applied Science & Technology

College of Applied Science & Technology

DEPARTMENT OF SERVICE SYSTEMS

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click to expandclick to closeJohn-Paul Hatala

John-Paul Hatala

Assistant Professor
Department of Service Systems
College of Applied Science & Technology

2010 Submissions

Formal Presentation

Hatala, John-Paul. “Linking Social Capital to Student Success”. Association of Career and Technical Educators. Las Vegas, NV. 12 Mar. 2010. Presentation.

Hatala, John-Paul. “Strategic Job Search Management”. Ontario Association of Youth Employment Counselors. Collingwood, Ontario. 23 Oct. 2010. Presentation.

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click to expandclick to closeBonalyn J. Nelsen

Bonalyn J. Nelsen

Associate Professor
Department of Service Systems
College of Applied Science & Technology

2010 Submissions

Editor (book or journal)

Business Case Journal, published by the Society for Case Research. 2010. Print.

Published Book

Nelsen, Bonalyn J. The Cultural and Social Challenges of Technical Service Work: Observations from the Field of Automotive Repair. Stuttgart: Lambert Academic Publishing, 2010. Print.

Published Article

Nelsen, Bonalyn J. “Speeding Toward Trouble: Jay Peak Resort vs. North Troy, VT.” The Journal of Case Incident, (2010): n.p. Print.

Nelsen, Bonalyn J. and Patricia Walker. “Measuring and Managing Employee Turnover at Tastee Max Restaurants.” The Journal of Case Incidents, 3.1 (2010): n.p. Print. †«

Formal Presentation

Nelsen, Bonalyn J. and Jon Horne. “The New Service Science: Opportunities for Hospitality Management Education.” 2010 Eurochrie Annual Conference. Amsterdam, The Netherlands. 25-28 Oct. 2010. Presentation.

Nelsen, Bonalyn J. “We’re Okay…Really! How Courtesy Stigmas Damage Destination Image in the Absence of Tourism Crises.” 2010 Eurochrie Annual Conference. Amsterdam, The Netherlands. 25-28 Oct. 2010. Presentation.

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