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Designated Travel Agencies

To assist travelers and administrators when making business travel arrangements, RIT has established relationships with three travel agencies. Information about TZELL Travel Group, Town & Country Travel and Van Zile Travel Service is located below.

When making travel arrangements through one of the University's designated travel agencies, please use the RIT CentralTravel Account (for RIT travelers) or the Government Travel Account to pay for your airfare. The CTA and GTA have been established to provide a convenient payment method that does not require travelers to tie up their credit limit on their corporate travel card - RIT processes one payment each month to each travel agency and then charges the appropriate department's general ledger account.



Tzell Park Avenue (Formerly Borrelli Travel Service, Inc.)


Tzell Park Ave Travel Services was chosen to be an RIT preferred travel agency for several reasons:
"If at any time it can be shown that Borrelli Travel, due to its neglect, failed to use the lowest industry-provided applicable airfare, we will provide credit equal to the difference between the fare charged and the lowest applicable fare."
The firm has provided quality service to RIT travelers for many years.
They have been a solidly established, fully bonded member of the travel industry in Rochester for more than 30 years earning a reputation for quality customer service provided by a dedicated and highly qualified staff.
Each employee at the firm is familiar with the University's corporate business travel needs; they've made it their priority to meet RIT's specific corporate travel policy requirements.
The office is totally automated with state-of-the-art American Airlines SABRE system.
They are committed to providing the best rates & fares, as well as the full range of travel services backed-up with their guarantee.
  • Fees
Self-booking tool (on-line) Not available
Agent Assisted $30.00 fee per transaction. The fee will not be charged unless you book a flight.
"After hours" Emergency Service Center $16.00 minimum fee per call, additional charges may apply

Contact Information

Address: 2820 Dewey Avenue
Rochester, NY 14616-4628
Phone: 585-663-8660
Toll Free: 1-800-842-0941
After Hours: 1-800-569-0282
Fax: 1-585-663-5155

Additional Tzell Travel Services Links


Town & Country Travel

Town & Country Travel

When RIT travelers conduct business with our agency, they enjoy the advantage of an independently owned, locally managed travel company with ties to the community, while benefiting from the extensive travel resources of one of the most respected travel organizations in the world--American Express. Town & Country Travel is very experienced in University travel and offers a multitude of services, some of which are noted here.

  • Personalized service in all phases of domestic and international travel.
  • A highly experienced staff (all agents have 20+ years of experience).
  • Business and leisure travel reservations (air, car, hotel, tours, groups, meeting & incentive travel)
  • State-of-the-art booking and reporting technology
  • Secure and confidential computer-stored traveler profile management
  • Direct access to our emergency after-hours service
  • Executive involvement in the day-to-day transactions (Our President, Don Johnson, is an RIT alum.)
  • Certified Women Business Enterprise


Self-booking tool (on-line) Pending; not yet available.
Agent Assisted Domestic - $29.00 fee per transaction. International - $49.00 per transaction. Fee includes air, car & hotel and will not be charged unless booked.
"After hours" Emergency Service Center $15.00 fee per call

Contact Information:

Address: 732 Pittsford-Victor Road
Pittsford, NY 14534
Phone: 585-381-2850
After hours: 866-966-2850
Fax: 585-381-1987

Teresa Johnson, CEO 
Don Johnson, President

Additional Town & Country Travel Services Links


Van Zile Travel Service

Van Zile

Van Zile Travel Service was selected to be an authorized RIT agency because they understand that our travelers rarely follow a predictable pattern; traveling to meet grant requirements, certification needs, fundraising, corporate partnership opportunities, research and unique education opportunities. RIT travelers are on the go throughout the US and around the world. Van Zile Travel Service offers solutions to meet our unique travel needs.

More information about Van Zile Travel Service:
• Headquartered in Rochester, NY since 1911.
• Privately held, certified woman-owned company.
• Expanded Office Hours – Mon – Fri 7:30am – 7:00pm ET
• Outstanding Emergency After Hour Service, no charge to RIT travelers.
• 100% of calls personally answered.
• Dedicated RIT email access.
• 100% of air reservations are compared to a minimum of two websites to ensure best fare.
• Sophisticated automation blended with exemplary personal service.


Self-booking tool  (on-line), powered by Concur Travel $10.50
Agent Assisted $30.00 fee per transaction
Emergency Calls No fee

Contact Information

Address: 3540 Winton Place
Rochester, NY 14623
Phone: 585-244-1100
Toll free: 800-836-8110
Emergency Service: 877-443-5766 
General Travel Request:
Online Booking Site Helpdesk:
Heather Persechino
585-244-1100 x2754
Rebecca Mineo
585-244-1100 x2794

Additional Van Zile Travel Service Links