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RIT & Rochester Regional Health Alliance
Frequently Asked Questions
What is Rochester Regional Health Family Medicine at RIT?

Rochester Regional Health Family Medicine at RIT is a state-of-the-art primary care practice affiliated with Rochester Regional Health, with convenient on-campus access for RIT faculty and staff, designed to promote wellness integration into the work environment. The practice is also open to people living in the community.

  • Provides primary care, including chronic condition management and preventative services integrated with the RIT Better Me Employee Wellness Program        
  • A Primary care facility providing same-day scheduling access and comprehensive medical care to  those who are interested in continuity of care.
  • Same day scheduling access for mild complaints (e.g., sore throat, cough, sprained ankle)
  • Laboratory draw station housed next to practice
  • Intended to serve RIT faculty, staff & their families as well as the general public
Will the practice be an urgent care facility?

No. You may get treated at the practice for minor illnesses that require same day care by calling the practice at (585-922-3100) and requesting same-day appointment. Same-day appointments would be fever, sprains, etc., as listed on home page, but not for more significant symptoms such as chest pain or difficulty breathing. For those, you should seek care at an emergency room.

Work-related injuries will not be treated at the practice.

(revised October 15, 2015)

What are the advantages of using the practice?

What better way to strive to improve health than by offering easily accessible, convenient, high quality medical care for faculty and staff right here at RIT? As most of us have heard, in the years ahead, the shortage of primary care physicians may impact our ability to get appointments, which could consequently impact our health. Having a practice on our campus will provide better access to quality care for our faculty, staff and families. Additionally, with more emphasis on wellness, the presence of a family medicine practice and blood draw lab will provide more convenient access to services that encourage better health and will eventually take a more holistic approach to work hand in hand with RIT’s wellness program and with the College of Health Sciences and Technology’s Wegmans School of Health and Nutrition and Behavioral Health faculty.

And if you participate in one of RIT’s employee health plans, you can save money with lower copays for office visits at the practice.

To establish and seek care from the practice, do I need to change to Dr. Wilcox?

If you participate in one of RIT’s health plans, you may retain your current primary care physician and still go to the practice for care, without a referral. If you are covered under a non-RIT health plan, you may wish to contact your carrier to ask about billing rates for using a practice that is not your designated primary care practice.

Dr. Wilcox is accepting new patients and employees may choose to move to his practice for convenience and continuity of care. See Forms for information on that process.

Will the practice be user-friendly for deaf and hard-of-hearing individuals? And for people for whom English is not their primary language?

Yes, the office space was specifically designed to ensure a user-friendly environment for deaf and hard-of-hearing people. Access services will be provided primarily through Video Remote Interpreting (VRI).    The ASL video interpreters have a minimum of 3 year experience and are professionally certified.   VRI allows the practice to provide interpreting as needed without having to make arrangements far in advance.  When needed, local interpreters may be arranged with sufficient notice.  

Additionally, the VRI will provide services for bilingual and multilingual patients.

General Information
Will the practice be open for regular hours during RIT breaks and summer?

Monday through Friday, 8:00am to 4:30pm. The practice will be open its regular hours during RIT breaks and summer.

There is also a phlebotomy lab for blood drawing, and its hours are Monday through Friday, 7:00am to 4:00pm (Closed 12 -1 pm.).

Do I need an appointment to be seen? Or, can I walk in and wait to be seen?

Same-day scheduling is available for minor illnesses such as a sore throat but please call ahead.

Please note that if you are experiencing significant symptoms such as chest pain or difficulty breathing, you should not come to the practice – you should go to an emergency room.

(revised October 15, 2015)

How easy is it to make an appointment?

Appointments will be available by calling 585-922-3100 (or NYS Relay Services 1-800-421-1220). Once you are registered as a patient of the practice, you can also make appointments via the Rochester Regional Patient Portal – MyCare.

The practice will make every reasonable effort to ensure that any RIT patient who requests an appointment will be offered one within two business days.

Will the practice staff be available after hours?

If you elect to make Dr. Wilcox your primary care physician (PCP), you will be able to call for assistance after regular hours, as you would expect from any primary care practice. Call the regular phone number for the practice – 585-922-3100 – and you will reach the answering service which will connect you with the physician. If not your PCP, call your PCP office or visit urgent care or emergency department. 

Where is it located?

The new Family Medicine Practice is located in Louise Slaughter Hall. The mailing address is 181 Lomb Memorial Drive, Suite 78-A670, Rochester, New York 14623. Park in Lot T in designated spots for clinic.  

Do I need to tell my supervisor when I am leaving my worksite to go to the practice?

You should inform your supervisor whenever you leave your worksite for any purpose. You should let him/her know you are leaving to seek medical care, but you are under no obligation to disclose the reason.

How is my time reported in Kronos when I go to the practice?

The time should be reported as Sick/Personal. Further information on the usage of Sick/Personal time can be found on the benefits website.

Whom can I contact if I have questions?

For questions about recording your time or other employment-related matters, contact your HR Services Manager (HRSM). For questions about RIT’s health care plan, contact your benefits representative in the Human Resources Department based on the first letter of your last name as follows:

Your Last Name

Contact

Telephone/V

Email Address

A-L

Valerie Liegey

585-475-5346

valpsn@rit.edu

M-Z

Brett Lagoe

585-475-5983

bllpsn@rit.edu

How does the practice protect my confidential health information?

Rochester Regional has a very strict HIPAA-compliant confidentiality policy in place. Personal health information will not be shared with RIT. All employees of the practice are trained in and bound by HIPAA compliance requirements.

Available Medical Services
What types of services will be available at the practice?

The practice is a family primary care practice. The general categories of service are preventative care, health promotion, chronic condition management, wellness services and acute care. There is also a phlebotomy lab for blood drawing.

Will I be able to get my allergy shots at the practice?

No, it is considered safest for you to obtain your allergy shots from your allergist, rather than from a primary care practice.

Can I get my flu shot for free at the practice?

You can get your flu shot there and the charge would be based upon the terms of your health plan.

RIT has offered free flu shots on campus for a number of years, currently administered by Wegmans pharmacists. We recently completed the flu shot clinics for this year.

Can I go to the practice if I don’t feel well at work? Is this true even if I have not switched to Dr. Wilcox as my PCP?

If you participate in one of RIT’s health plans, you can use same-day appointment scheduling by calling 922-3100 and requesting a same-day appointment even if the practice is not your PCP. 

If you do not participate in one of RIT’s health plans, you should contact your plan to determine whether your coverage has any restrictions.

(revised October 15, 2015)

Can I go to the practice if I am injured on the job?

No, if you are injured on the job, please see the Human Resources website for the proper procedures to follow.

If I want to use the practice as my Primary Care Physician (PCP), how do I initiate that?

FORMS to enroll as a new patient and to arrange to transfer your records from your current PCP are located on home page. 
 
If you participate in one of RIT’s employee health plans, you will need to notify Excellus BlueCross BlueShield that you are changing your PCP. You can reach Excellus Member Services at 877-253-4797/v, 585-454-2845/TTY.
 

Will specialist services be available at the practice?

The practice will refer you to any needed specialists.

Could I have blood drawn for bloodwork?

Yes, there is a phlebotomy lab with a separate entrance adjacent to the practice. The hours of operation for the lab are Monday through Friday, 7:00am to 4:00pm, closed 12 – 1:00 p.m.

Will the practice be user-friendly for deaf and hard-of-hearing individuals?

Yes, the office space was specifically designed to ensure a user-friendly environment for deaf and hard-of-hearing people. Access services will be provided primarily through Video Remote Interpreting (VRI). The ASL video interpreters have a minimum of 3 year experience and are professionally certified. VRI allows the practice to provide interpreting as needed without having to make arrangements far in advance. When needed, local interpreters may be arranged with sufficient notice.

Can my family members use the practice?

Yes, this is a family medicine practice and is able to treat your spouse/partner and children of all ages.

Payment for Visits – Health Insurance
Do I need to bring my employee ID, insurance card or payment at the time of service?

You will need your insurance card and a government-issued form of identification such as a driver’s license or passport. If you are not insured, you will need to bring your payment.

Can I use my RIT health insurance or outside health insurance at the practice?

Yes, the practice will take any health insurance for which Rochester Regional Health is a participating provider.

Can I go to the practice if I am uninsured?

Yes, the Rochester Regional financial services department will work with you.

What is my cost for going to the practice?

If you are a participant in RIT’s employee health care plan, you will pay a $15 copay per visit; this applies to RIT employees and their covered family members as well as pre-Medicare RIT retirees and pre-Medicare LTD recipients and their covered family members enrolled in the plan.

For any other health insurance (including RIT retiree health insurance for retirees covered by Medicare), your copay will be determined by your plan’s copay for an office visit to a Rochester Regional Health provider.

If I participate in RIT’s health care plan, do I have to use the practice for my care?

No, this is a new and convenient alternative available to you on campus. You are free to make your own decisions about your medical care.

Student Health Center Questions
Is the practice separate from the Student Health Center?

Yes. The student health fee provides students with access to the programs and services offered through the Student Health Center, Student Counseling and Psychological Services, and Student Wellness.

Will RIT students be using the practice for their health care, or will they continue to use the Student Health Center?

Students not covered as a dependent under an RIT health plan use the Student Health Center, Student Counseling and Psychological Services, and Student Wellness for their physical and mental health care needs.  Students who are dependents of an RIT faculty or staff member and are insured under RIT’s healthcare plan for employees, can use the practice as your primary care physician and would be charged the reduced copay.

Can an employee seek care at the Student Health Center when the practice is closed or if no appointment is available?

No, the Student Health Center does not provide health care to employees or members of the community.

Will students be able to use the practice if the Student Health Center is closed?

No. Students have access to after-hours phone consultation services or can choose to use a local Urgent Care Center that accepts their health insurance plan when the Student Health Center is closed.

I am a student at RIT and also the dependent of an RIT faculty or staff member; can I use the practice?

If you are a dependent of an RIT faculty or staff member and are insured by RIT’s healthcare plan for employees, you can use the practice as you would your current primary care physician and would be charged the reduced copay.