Enroll in Multi-factor Authentication
To enroll in multi-factor authentication or manage multi-factor devices:
- Visit https://start.rit.edu
- Hover over the Accounts menu in the top right, select Multi-Factor Auth. (Or if you're on a mobile device, tap the Menu link and select Multi-Factor Auth.)
- Log in with your RIT computer account username and password. NOTE: Student employees should log in with your student account [abc1234], not your work account, if applicable.
- If you do not have access to any applications that require multi-factor authentication, you will receive a notification that this service is not available for your account
- Follow the on-screen steps to enroll and configure a second factor
Click here for screenshots and instructions for the mobile device enrollment process.
Second Factor Options
The enrollment process will present you with multiple options available to use for multi-factor, and will walk you through steps to set up each option. For your convenience, the list below describes the supported methods at RIT.
We suggest that you set up more than one option, such as mobile push and a landline phone, if available. This way, you will still be able to access the application even if something unexpected occurs (e.g. forgotten mobile phone), or if you replace your mobile phone. If you are unable to access any of your second factor options, please visit the ITS Service Desk with your RIT ID card, and we can issue a temporary bypass code.
Push notification via the Duo Security mobile app on your smartphone
This is the preferred method for multi-factor authentication at RIT. Your smartphone is most likely to be with you whether you're accessing the service from work or home. Depending on your mobile device setup, approving a login via your mobile device can be as simple as one tap!
Automated phone call (Landline or mobile)
For those who do not have a smartphone, you can use the Landline option to have Duo call you by phone to approve a login attempt. Though it is labeled as Landline, you can enter any valid phone number in this field (home, office, mobile, etc.).
Text message (SMS) code confirmation
When using this option, Duo will text a numeric code to your mobile phone. You are then prompted to enter that code on screen in order to validate the login attempt. Additionally, if you've set up a smartphone with the Duo Mobile app, the app can also generate numeric codes that will allow you to log in, even when your phone has no wi-fi or cellular connection.
Duo hardware token
If you do not have a smart phone (for mobile push notifications) and do not have the ability to receive voice calls, you can request a Duo hardware token. A Duo hardware token is a physical fob that can be attached to a key ring. It is associated with your RIT account, and can generate a numeric code for you to enter on screen to confirm a login attempt. There is a $25 departmental chargeback for each hardware token, and they must be picked up in person from the ITS Service Desk in Gannet Hall. (The token request form is available here.)
If you have questions about which of these options will best meet your needs, please contact the ITS Service Desk.