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Scholarly Works

Muhammet Kesgin
Assistant Professor

2018 Submissions

Journal Paper

Kesgin, Muhammet and Rajendran S. Murthy. "Consumer engagement: the role of social currency in online reviews." The Service Industries Journal. Published online (2018): 1-28. Web. «

Dobie, Sarah, et al. "Hotels as Critical Hubs for Destination Disaster Resilience: An Analysis of Hotel Corporations’ CSR Activities Supporting Disaster Relief and Resilience." Infrastructures 3. 4 (2018): 46-65. Web. «

Published Conference Proceedings

Kesgin, Muhammet, Jerrie Hsieh, and Abdulaziz Alqusayer. "What Drives Migrant Employee’s Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia." Proceedings of the ICHRIE 2018. Ed. Don Schoffstall. Palm Springs, CA: International CHRIE, 2018. Web. «

Kesgin, Muhammet and Linden W. Pohland. "Do Tourists Change Their International Travel Plans in Times of Terror?" Proceedings of the TTRA 2018. Ed. Jonathan Day. Miami, FL: Travel and Tourism Association, 2018. Web. «

Dobie, Sarah, et al. "Critical Hospitality: Metrics as a Path to Resort Resilience." Proceedings of the 2018 ISSST. Ed. Thomas Seager. Buffalo, NY: International Symposium on Sustainable s and Technology. System, 2018. Web. «

Pohland, Linden, Muhammet Kesgin, and Rick Lagiewski. "Safety and Security Concerns of Tourists: Aftermath of Terrorist Attacks in Turkey." Proceedings of the The 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Ed. .SoJung Le, Shane C. Blum, and Audrey McCool. Forth Worth, TX: ISU, 2018. Web. «

Zarban, Abutaleb, Jerrie Hsieh, and Muhammet Kesgin. "Impact of Perceived Leadership Styles on Hotel Employee Job Engagement." Proceedings of the The 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Ed. SoJung Lee, Shane C. Blum, and Audrey McColl. Forth Worth, TX: ISU, 2018. Web. «

Murthy, Rajendran S. and Muhammet Kesgin. "Online consumer engagement: The role of social currency in reviews." Proceedings of the Back to The Future: Revisiting the Foundations of Marketing. Ed. Jie G. Fowler. West Palm Beach, FL: Society for Marketing Advances, 2018. Web. «

Invited Keynote/Presentation

Kesgin, Muhammet and Deb E. Ross. "Progress in Child - Friendly Tourism Research and Practice - The Case of KIDSOUT and About.com." 1st Child Friendly Tourism Congress. Cumhuriyet University. Sivas, Turkey. 25 Apr. 2018. Keynote Speech. ∆

External Scholarly Fellowships/National Review Committee

6/15/2018 - 6/30/2019
     AHLEF to study The contribution of the hotel and lodging sector during disaster response and recovery.
     Amount: 45,154 ≠

9/1/2018 - 8/31/2019
     Department of State/Santander to develop the project entitled Exchange of practices in the food and beverage value chain through bilateral study abroad between Lima, Peru and the Finger Lakes region of New York.
     Amount: 25,000 ≠

2017 Submissions

Journal Paper

Lagiewski, Rick and Muhammet Kesgin. "Designing and Implementing Digital Visitor Experiences in New York State: The Case of the Finger Lakes Interactive Play (FLIP) ProjectOriginal." Journal of Destination Marketing and Management 6. 2 (2017): 118-126. Web. «

Pohland, Linden and Muhammet Kesgin. "Pricing Determinants in Hotels: The CAse of Luxury, Upscale, and Mid-scale Price Segments." Journal of Revenue and Pricing Management. (2017): 1-13. Web. «

Published Conference Proceedings

Pohland, Linden and Muhammet Kesgin. "Value-based Pricing Analysis in the Hotel Market." Proceedings of the 22nd Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism. Ed. Dan Wang. Houston, Texas: Conrad N. Hilton College University of Houston, 2017. Print. «

Invited Keynote/Presentation

Kesgin, Muhammet, et al. "Student Engagement“ Developing Future Finance and Technology Leaders." HFTP 65th Annual Convention. Hospitality Financial and Technology Professionals. Orlando, Florida. 26 Oct. 2017. Address.

2016 Submissions

Published Conference Proceedings

Alsumait, Khaled, Murat Hancer, and Muhammet Kesgin. "Guest Waiting Experience at Hotels: Evidence from Saudi Arabia." Proceedings of the The 21st Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Temple University. Ed. Chihyung “Michael” Ok. Philadelphia, Pennsylvania: Temple University, 2016. Web. *

Aljahdali, Mussab and Muhammet Kesgin. "Online Reviews Content Analysis & Visitors Influence to Publish Reviews on Tripadvisor: The Case of George Eastman Museum International Museum of Photography and Film." Proceedings of the The 21st Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Temple University. Ed. Chihyung “Michael” Ok. Philadelphia, Pennsylvania: Temple University, 2016. Web. *

Alqusayer, Abdulaziz, Muhammet Kesgin, and Jerrie Hsieh. "An Analysis of Job Satisfaction and Motivational Factors among Hotels Employees in Riyadh, The Kingdom of Saudi Arabia." Proceedings of the The 21st Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Temple University. Ed. Chihyung “Michael” Ok. Philadelphia, Pennsylvania: Temple University, 2016. Web. *

Peer Reviewed/Juried Poster Presentation

Pohland, Linden and Muhammet Kesgin. "Assessing Pulling Power of Visitor Attractions in Rochester, NY: The Case of RIT students, staff, and faculty." Proceedings of the 2016 Honors Undergraduate Research & Creativity Symposium. Ed. RIT. Rcohester, New York: n.p..

Invited Keynote/Presentation

Kesgin, Muhammet and Linden Pohland. "A nice place to live is a nice place to visit — Marketing to destination ambassadors." Visitor Industry Council Monthly Meeting. Visit Rochester. Rochester, New York. 21 Jun. 2016. Conference Presentation.

2015 Submissions

Book Chapter

Kesgin, Muhammet. "Comparing Effects of Demographic and Trip Characteristics on Holiday Choice: Evidence from Alanya, Turkey." Tourist Behavior International Perspective. Ed. Metin Kozak and Nazmi Kozak. Wallingford, Oxfordshire: CABI, 2016. 10. Print. *

Kesgin, Muhammet and Carol Whitlock. "Travel And Tourism Education: Choosing An Innovative, Creative And Successful Career In A Global Society." Travel and Tourism Management for the Curious: Why Study Travel and Tourism Management. Ed. Kishor Vaidya. Canberra, Australia: The Curious Academic Publisher, 2016. Chapter 2. Web. £

Kesgin, Muhammet and Aydin Cevirgen. "Perceptual or Epistemic Curiosity: Cultural Motivations and Experiences of Visitors to Alanya Castle." Enhancing Customer Experience in the Service Industry: A Global Perspective. Newcastle upon Tyne, UK: Cambridge Scholars Publishing, 2016. 224-253. Print. £

2014 Submissions

Published Conference Proceedings

Kesgin, Muhammet. "Comparing Effects of Demographic and Trip Characteristics on Holiday Choice: Evidence from Alanya, Turkey." Proceedings of the 3rd International Tourism Research Conference. Ed. Metin Kozak and Nazmi Kozak. Ankara, Turkey: Detay, 2014. Print. *

Invited Keynote/Presentation

Kesgin, Muhammet. "Create Value or Perish: Value-Based Marketing Strategies in Tourism." Think Tank 3. Turizm Dusunce Platformu (In Turkish, Tourism Think-Tank Platform). Antalya, Turkey. 26 Dec. 2014. Keynote Speech.

2013 Submissions

Published Conference Proceedings

Kesgin, Muhammet. "Do They All Seek "Fun in the Sun?" An Analysis of British Tourists' Holiday Activities Visiting Alanya, Turkey." Proceedings of the 2nd World Research Summit for Tourism and Hospitality: Crossing the Bridge 15 -17 December, 2013 UCF Rosen College of Hospitality Management, Orlando, Florida, USA. Ed. Alan Fyall. Orlando, FL: Elsevier, 2013. Web. *

Kesgin, Muhammet. "Critical Incidents and Memorable Impressions: Holidaymakers? Evaluative Images of A Sunshine Holiday Destination." Proceedings of the 6th International Conference on Services Management: Managing Services Across Continents June 23-25 2013 Cyprus by Oxford Brookes University, UK. Ed. Levent Altinay. Oxford, Oxon: n.p., 2013. Web. *

Kesgin, Muhammet and Aydin Cevirgen. "Perceptual or Epistemic Curiosity: Tourists? Cultural Motivations and Experiences Visiting a Coastal Resort Area." Proceedings of the 6th International Conference on Services Management: Managing Services Across Continents June 23-25 2013 Cyprus by Oxford Brookes University, UK. Ed. Levent Altinay. Oxford, Oxon: n.p., 2013. Web. *

2012 Submissions

Book Chapter

Kesgin, Muhammet, Ali Bakir, and Eugenia Wickens. "Being Away or Being There? British Tourists' Motivations Holidaying in Alanya' Turkey." Contemporary Tourist Experience Concepts and Consequences. Ed. Richard Sharpley and Philip R. Stone. Abingdon, Oxon: Routledge, 2012. 113-129. Print. *