DEPARTMENT OF INTERNATIONAL HOSPITALITY AND SERVICE INNOVATION
To view listing from a different department, select department name from the right.Besim Agusaj
Department of International Hospitality and Service Innovation
Saunders College of Business
2019 Submissions
Journal Paper
Besim, Agušaj, Gonan Božac Marli, and Sušanj Zoran. "Attitudinal and Behavioral Outcomes of P-O Fit and Work Engagement in Hotel Staff." Organizational Cultures: An International Journal 17. 1 (2017): 21-38. Web. «
Published Conference Proceedings
Agušaj, Besim, Kevin Walker, and Milena Kužnin. "Applicability of Work Engagement as an Antecedent to Intention to Quit, Commitment and Employee Advocacy in Different Star-category Hotels." Proceedings of the Managing in a Global Economy. Ed. Marie-Line Germain. Dubrovnik, Croatia: EAM-I, 2019. Web. «
Malarvizhi Hirudayaraj
Associate Professor
Department of International Hospitality and Service Innovation, Department of Management
Saunders College of Business
2019 Submissions
Journal Paper
Hirudayaraj, Malar and Torrence Sparkman. "Building Leadership Capacity: A Framework for Disruptive Events in Tourism." Journal of Industrial and Commercial Training. (2019): N/A. Print. £
Hirudayaraj, Malar, Jason Bickle, and Alaina Doyle. "Social Presence Theory: Theoretical Foundations and Implications for HRD research." Advances in Developing Human Resources 21. 3 (2019): 383-399. Web. £
Hirudayaraj, Malar and Lauren Shields. "Feminist Theory: Implications for HRD Research in the Current Times." Advances in Developing Human Resources 21. 3 (2019): 319-334. Web. £
Hirudayaraj, Malar and Chanty Clay. "Experiences of Women Veterans within the Private Sector: Examining the Intersectionality of Gender and Veteran Status." Human Resource Development Quarterly 30. 4 (2019): 473-494. Web. £
Hirudayaraj, Malar and Rose Baker. "Power Analyses, p values, and Bayesian Techniques: How Bayesian Techniques can be used in HRD Literature." Advances in Developing Human Resources 21. 4 (2019): 438-465. Web. £
Sparkman, T., (2019). Building leadership capacity: A framework for disruptive events in tourism. Journal of Industrial and Commericial Training. . .
Niu, Y., Baker, R., Xu, X., & Hirudayaraj, M. (2019). Lookism in Chinese job advertisements. International Journal of Human Resource Management. . .
Hirudayaraj, M., & Clay, C. (2019). Experiences of women veterans within the private sector: Examining the intersectionality of gender and veteran status.. Human Resource Development Quarterly. 30. 473-494.
Baker, R., & Hirudayaraj, M. (2019). Power analyses, p values, and Bayesian techniques: How Bayesian techniques can be used in HRD literature.. Advances in Developing Human Resources.. 21. 438-465.
Bickle, J., Hirudayaraj, M., & Doyle, A. (2019). Social Presence Theory: Theoretical Foundations and Implications for HRD research. Advances in Developing Human Resources.. 21. 383-399.
Hirudayaraj, M., & Shields, L. (2019). Feminist theory: Implications for HRD research in the current times. Advances in Developing Human Resources.. 21. 319-334.
Invited Keynote/Presentation
Baker, R., Hirudayaraj, M., Turner, J., & Bickle, J. (2019). Teaching Black Swans: Role for Adaptive Education. Adaptive learning and Performance Improvement. International Society of Performance Improvement Conference.
Hirudayaraj, M., & Baker, R. (2019). How self-interest behaviors influence agency in organizations. University Forum for Human Resource Development International.
Rose, B., & Hirudayaraj, M. (2019). Adaptive Learning for Inclusive Business Education. Eastern Academy of Management Conference, Croatia.
Hirudayaraj, M., Niu, Y., Hirudayaraj, M., Xu, X., & Sims, C. (2019). Explicit Lookism in Chinese Job Advertisements: Analysis of Female-dominated and Male-dominated Jobs.. University Forum of Human Resource Development International Conference.
Hirudayaraj, M., Baker, R., & Eastman, M. (2019). Soft Skills for Entry-level Engineers: Understanding Employers' Expectations and Perceptions. ASEE- Zonal Conference, Buffalo.
Kaur, N., & Hirudayaraj, M. (2019). Emotional intelligence of leaders and organizational learning: A literature review using 4I framework. 2020 AHRD International Conference in the Americas.
Baker, R., Hirudayaraj, M., Turner, J., & Bickle, J. (2019). Artificial intelligence in HRD Adaptive learning research agenda. International Research Conference Academy of Human Resource Development International- Americas.
Niu, Y., Baker, R., Xu, X., & Hirudayaraj, M. (2019). Is there a difference between perception and reality of gender based lookism in the Chinese workplace.. International Research Conference Academy of Human Resource Development Americas.
Invited Article/Publication
Sparkman, T., (2019). Building leadership capacity: A framework for disruptive events in tourism. Journal of Industrial and Commericial Training. . .
Niu, Y., Baker, R., Xu, X., & Hirudayaraj, M. (2019). Lookism in Chinese job advertisements. International Journal of Human Resource Management. . .
Hirudayaraj, M., & Clay, C. (2019). Experiences of women veterans within the private sector: Examining the intersectionality of gender and veteran status.. Human Resource Development Quarterly. 30. 473-494.
Baker, R., & Hirudayaraj, M. (2019). Power analyses, p values, and Bayesian techniques: How Bayesian techniques can be used in HRD literature.. Advances in Developing Human Resources.. 21. 438-465.
Bickle, J., Hirudayaraj, M., & Doyle, A. (2019). Social Presence Theory: Theoretical Foundations and Implications for HRD research. Advances in Developing Human Resources.. 21. 383-399.
Hirudayaraj, M., & Shields, L. (2019). Feminist theory: Implications for HRD research in the current times. Advances in Developing Human Resources.. 21. 319-334.
Yu-Chin Hsieh
Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2019 Submissions
Journal Paper
Hsieh, Yu-Chin (Jerrie), Ya-ling Chen, and Joseph Chen. "Hotel Housekeepers' Occupational Stressors." Annual International Council for Hotel, Restaurant, Institutional Education Conference. (2019): N/A. Print. £
Hsieh, Yu-Chin (Jerrie), Abutaleb Zarban, and Muhammet Kesgin. "Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement." Annual International Council for Hotel, Restaurant, Institutional Education Conference. (2019): N/A. Print. £
Hsieh, Yu-Chin (Jerrie), Mohammed Basendwah, and Carol Whitlock. "Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents." Annual International Council for Hotel, Restaurant, Institutional Education Conference. (2019): N/A. Print. £
Hsieh, Yu-Chin (Jerrie), Zui Chih, and Ping Ying. "Wine Attractions at Hotels: Study of Online Reviews." International Journal of Wine Business Research 31. 1 (2019): 89-108. Print. £
Hsieh, Yu-Chin (Jerrie), Nga Man Lou, and Siu-Ian So. "Integrated Resort Employee Competencies: A Macau Perspective." International Journal of Contemporary Hospitality Management 31. 1 (2019): 247-267. Print. £
Hsieh, Yu-Chin (Jerrie), Muhammet Kesgin, and Abdulaziz Alqusayer. "What Motivates and Satisfies Lodging Employees in Riyadh, Saudi Arabia?" Journal of Human Resources in Hospitality & Tourism. (2019): N/A. Print. £
Lou, N., So, S., & Hsieh, Y. (2019). Integrated resort employee competencies: A Macau perspective.. International Journal of Contemporary Hospitality Management. 31. 247-267.
Hsieh, Y., Lee, Z., & Ying, P. (2019). Wine attractions at hotels: Study of online reviews. International Journal of Wine Business Research. 31. 89-108.
Published Conference Proceedings
Zarban, A., Hsieh, Y., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Basendwah, M., Whitlock, C., & Hsieh, Y. (2019). Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Chen, Y., & Chen, J. (2019). Hotel Housekeepers' Occupational Stressors. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Invited Keynote/Presentation
Zarban, A., Hsieh, Y., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Basendwah, M., Whitlock, C., & Hsieh, Y. (2019). Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Chen, Y., & Chen, J. (2019). Hotel Housekeepers' Occupational Stressors. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Invited Article/Publication
Lou, N., So, S., & Hsieh, Y. (2019). Integrated resort employee competencies: A Macau perspective.. International Journal of Contemporary Hospitality Management. 31. 247-267.
Hsieh, Y., Lee, Z., & Ying, P. (2019). Wine attractions at hotels: Study of online reviews. International Journal of Wine Business Research. 31. 89-108.
Muhammet Kesgin
Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2019 Submissions
Journal Paper
Taheri, Babak, Martin Gannon, and Muhammet Kesgin. "Visitors’ Perceived Trust in Sincere, Authentic, and Memorable Heritage Experiences." Service Industries Journal. (2019): Advance publication. Web. «
Kesgin, Muhammet, Rajendran S. Murthy, and Linden Pohland. "Residents as Destination Advocates: The Role of Attraction Familiarity on daction familiarity on Destination Imageestination Image." Journal of Hospitality and Tourism Insights 2. 1 (2019): 55-74. Web. «
Kesgin, Muhammet and Rajendran S. Murthy. "An Affordances Approach to Social Media Engagement." International Hospitality Information Technology Association (iHITA) Annual Conference 2019. (2019): N/A. Web. £
Kesgin, Muhammet, Jerrie Hsieh, and Abutaleb Zerban. "Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement." ICHRIE 2019. (2019): N/A. Print. £
Kesgin, Muhammet, Rajendran S. Murthy, and Linden W. Pohland. "Residents as Destination Advocates: The Role of Attraction Familiarity on daction familiarity on Destination Imageestination Image." Journal of Hospitality and Tourism Insights 2. 1 (2019): 55-74. Web. £
Kesgin, Muhammet and Rajendran S. Murthy. "Consumer Engagement: The Role of Social Currency in Online Reviews." Service Industries Journal 39. 7-8 (2019): 609-636. Web. £
Kesgin, Muhammet, Babak Taheri, and Martin Gannon. "Visitors\' Perceived Trust in Sincere, Authentic, and Memorable Heritage Experiences." Service Industries Journal 40. 9-10 (2019): 705-725. Web. £
Taheri, B., Gannon, M., & Kesgin, M. (2019). Visitors' perceived trust in sincere, authentic, and memorable heritage experiences. Service Industries Journal. . .
Kesgin, M., & Murthy, R. (2019). Consumer engagement: the role of social currency in online reviews. Service Industries Journal. 39. 609-636.
Kesgin, M., Murthy, R., & Pohland, L. (2019). Residents as destination advocates: the role of attraction familiarity on destination image. Journal of Hospitality and Tourism Insights. 2. 55-74.
Published Conference Proceedings
Murthy, R., & Kesgin, M. (2019). An Affordances Approach to Social Media Engagement. International Hospitality Information Technology Association(iHITA) Annual Conference 2019.
Zerban, A., Hsieh, J., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. ICHRIE 2019.
Invited Keynote/Presentation
Murthy, R., & Kesgin, M. (2019). An Affordances Approach to Social Media Engagement. International Hospitality Information Technology Association(iHITA) Annual Conference 2019.
Kesgin, M., Decker, J., & Wehle, B. (2019). The RIT-Genesee Country Village & Museum Partnership. meRIT Webinar.
Zerban, A., Hsieh, J., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. ICHRIE 2019.
Invited Article/Publication
Taheri, B., Gannon, M., & Kesgin, M. (2019). Visitors' perceived trust in sincere, authentic, and memorable heritage experiences. Service Industries Journal. . .
Kesgin, M., & Murthy, R. (2019). Consumer engagement: the role of social currency in online reviews. Service Industries Journal. 39. 609-636.
Kesgin, M., Murthy, R., & Pohland, L. (2019). Residents as destination advocates: the role of attraction familiarity on destination image. Journal of Hospitality and Tourism Insights. 2. 55-74.
Rick Lagiewski
Assistant Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2019 Submissions
Journal Paper
Lagiewski, Rick, Paul Barron, and Anna Leask. "The Effect of Exporting Hospitality and Tourism Degrees Overseas on the Home Campus: A Conceptual Model." Journal of Hospitality, Leisure, Sport & Tourism Education 24. (2019): 211-222. Web. £
Lagiewski, R., Barron, P., & Leask, A. (2019). The effect of exporting hospitality and tourism degrees overseas on the home campus: A conceptual model. Journal of Hospitality, Leisure, Sport & Tourism Education. 24. 211-222.
Invited Keynote/Presentation
Lagiewski, R., & Ehinger, L. (2019). Exploring the role of technology and personalized service in the private club environment. 5th World Research Summit for Hospitality and Tourism.
Invited Article/Publication
Lagiewski, R., Barron, P., & Leask, A. (2019). The effect of exporting hospitality and tourism degrees overseas on the home campus: A conceptual model. Journal of Hospitality, Leisure, Sport & Tourism Education. 24. 211-222.
Jennifer Matic
Assistant Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2019 Submissions
Journal Paper
Matic, Jennifer. "The Internationalisation of American Higher Education: A positional competition perspective." Globalisation, Societies and Education. (2019): N/A. Print. £
Matic, Jennifer. "Multicultural Student-to-Student Dialogue and the Generation of Creative Ideas." College Teaching. (2019): N/A. Print. £
Matic, J., (2019). Multicultural Student-to-Student Dialogue and the Generation of Creative Ideas. College Teaching. . .
Matic, J., (2019). The internationalisation of American higher education: A positional competition perspective. Globalisation, Societies and Education. . .
Invited Article/Publication
Matic, J., (2019). Multicultural Student-to-Student Dialogue and the Generation of Creative Ideas. College Teaching. . .
Matic, J., (2019). The internationalisation of American higher education: A positional competition perspective. Globalisation, Societies and Education. . .
Domagoj Nikolic
Department of International Hospitality and Service Innovation
Saunders College of Business
2019 Submissions
Journal Paper
Miljanić, Marja and Domagoj Nikolić. "Automated Hotels in Dubrovnik: Science Fiction or Reality?" RIThink 5. 1 (2016): 19-22. Web. *
Published Conference Proceedings
Nikolić, Domagoj and Srečko Natek. "Reassessing Tacit Knowledge in the Experience Economy." Proceedings of the MakeLearn Management, Knowledge and Learning International Conference 2018. Ed. Valerij Dermol. Naples, Italy: n.p., 2018. Web. «
Torrence Sparkman
Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2019 Submissions
Full Length Book
(2019). Strategies for attracting, maintaining, and balancing a mature workforce. Sparkman, T.,
Journal Paper
Sparkman, Torrence. "Exploring the Boundaries of Diversity and Inclusion in Human Resource Development." Human Resource Development Review. (2019): N/A. Web. £
Sparkman, Torrence. "Building Leadership Capacity: A Framework for Disruptive Events in Tourism." Journal of Industrial and Commercial Training. (2019): N/A. Web. £
Sparkman, T., (2019). Building leadership capacity: A framework for disruptive events in tourism. Journal of Industrial and Commericial Training. . .
Sparkman, T., (2019). Exploring the boundaries of diversity and inclusion in Human Resource Development. Human Resource Development Review. . .
Book Chapter
Sparkman, Torrence. "Maintaining a Mature Workforce in the Nursing Profession." Strategies for attracting, maintaining, and balancing a mature workforce. N/A, N/A: N/A, 2019. N/A. Print. £
(2019). Maintaining a mature workforce in the nursing profession. Strategies for attracting, maintaining, and balancing a mature workforce. Sparkman, T.,
Invited Keynote/Presentation
Shields, L., & Sparkman, T. (2019). A case for cognitive diversity research in HRD. The University Forum for Human Resource Development Annual Conference.
Atkins, S., & Sparkman, T. (2019). Creating the inclusive classroom through faculty learning communities. Academy of Management.
Invited Article/Publication
Sparkman, T., (2019). Building leadership capacity: A framework for disruptive events in tourism. Journal of Industrial and Commericial Training. . .
Sparkman, T., (2019). Exploring the boundaries of diversity and inclusion in Human Resource Development. Human Resource Development Review. . .
Phillippa Thiuri
Department of International Hospitality and Service Innovation
Saunders College of Business
2019 Submissions
Invited Keynote/Presentation
Thuiri, P., (2019). Mentoring Women: Faculty of Color in Predominantly White Institutions--A Fireside Chat. National Association of African American Studies.