Department of International Hospitality and Service Innovation - 2025 | Saunders College of Business
Faculty Scholarship 2025
Department of International Hospitality and Service Innovation
To view listing from a different department, select department name from the right.Yu-Chin Hsieh
Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2025 Submissions
Invited Keynote/Presentation
Hsieh, Y., & Kesgin, M. (2025). Exploring Workers' Familiarity, Interest, and Motivation for Micro-shift Hotel Jobs.. The 6th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'25).
Torres, E., Kesgin, M., & Hsieh, Y. (2025). When two worlds collide: Uncovering the critical cross-cultural encounters between tourists and hospitality workers. The 6th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'25).
Invited Article/Publication
Checn, Y., ÜZÜMC&a, T., & Hsieh, Y. (2025). Changes in Dine-In Restaurant Selection During Health Crises: Insights from COVID-19. Journal of Foodservice Business Research 28. 1-23.
Hsieh, Y., Hirudayaraj, M., & Hsieh, W. (2025). Rethinking housekeeping job quality: Insights from hotel housekeepers and managers. Current Issues in Tourism 28. 1-15.
Dan Jin
Department of International Hospitality and Service Innovation
Saunders College of Business
2025 Submissions
Invited Article/Publication
Jin, D., (2025). Wellness tourism healing: a systematic review unveiling how cultural symbolic experiences influence health recovery. Tousim Review . .
Jin, D., (2025). The effects of tourists' digital attachment on behavioural intention in live-streaming tourism. Current Issues in Tourism . .
Jin, D., (2025). Service robots in crowded environments: How crowd dynamics shape robotic adoption intention at events. Journal of Hospitality and Tourism Management . .
Jin, D., (2025). Critical reflection on the impact of the gig economy on the hospitality workforce. International Journal of Contemporary Hospitality Management . .
Jin, D., (2025). Rethinking Hospitality Leadership: Cultivating Human–Robot Co-Working Harmony Through Rapport Leadership. Journal of Hospitality & Tourism Research . .
Jin, D., (2025). Where have the ethical and moral standards landed? Consumer self-congruency and psychological distance in the context of AI-based services. Hospitality Review (FIU Hospitaltiy Review; International Hospitality Review) . .
Jin, D., (2025). Information processing of travel barrage reviews: effects of social presence and opinion leaders on the relationship between barrage reviews and travel intention. Current Issues in Tourism . .
Jin, D., (2025). Strategizing human-robot role matrix: balancing automation and human touch. Journal of Hospitality Marketing and Management . .
Jin, D., (2025). Distinct drivers of consumption: how objective and subjective SES shape mindful consumer behavior. Journal of Hospitality and Tourism Insights . .
Jin, D., (2025). Museums as living history: a journey to cultural identity formation. Asia Pacific Journal of Tourism Research . .
Jin, D., (2025). Do customers tolerate employee incivility resulting from supervisor incivility? The role of managerial reprimand and explanation. Journal of Foodservice Business Research . .
Jin, D., (2025). Exploring the link between soundscape perceptions and tourist recovery: An interaction ritual chain approach. Tourism Management Perspectives . .
Jin, D., (2025). Elevating entrepreneurship with generative artificial intelligence. Journal of Innovation and Knowledge . .
Jin, D., (2025). Can the soul survive automation? Leadership identity and robotic task replacement in hospitality. Journal of Services Marketing . .
Jin, D., (2025). Improving employee-robot collaboration in hospitality: Understanding the zero-sum mindset. International Journal of Hospitality Management, . .
Muhammet Kesgin
Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2025 Submissions
Published Conference Proceedings
Torres, E., Kesgin, M., & Hsieh, J. (2025). When Two Worlds Collide: Uncovering the Critical Cross-Cultural Encounters Between Tourists and Hospitality Workers. The 6th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'25).
Hsieh, J., & Kesgin, M. (2025). Exploring Workers' Familaiarity, Interest, and Motivation for Micro-shift Hotel Jobs. The 6th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'25).
Kesgin, M., Can, A., & Russo, K. (2025). Anticipated, experienced and remembered utility: An investigation from a special-once in a lifetime–event. The 6th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'25).
Can, A., Alphun, C., Kesgin, M., Wagas, M., & Ozcan, S. (2025). Tourist citizenship behavior through the lens of social sustainability. 12th Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference.
Lagiewski, R., Uzumcu, T., Kesgin, M., Schneider, J., & Cetin, I. (2025). Hotel Managers' Assessment of Destination Disaster Management: A Comparative Analysis of United States and Turkiye. The 6th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'25).
Invited Article/Publication
Shapit, E., Tiago, M., Kesgin, M., Picanco, C., & Garrod, B. (2025). Memorable Whale Watching Tourism Experiences: Insights From the Azores. International Journal of Tourism Research . .