Print HUB Campus Postal Centers

An email is sent from the campus post office to the student for each package or letter mail as it is received into the campus system. Mail and packages are picked up at the post office counter; physical mailboxes are not in use.

Please do not go to your campus post office to pickup until you receive that email! Check your spam/junk folder if you do not see it. Students can also check the portal for anything we have for them at mylife.rit.edu. If they have anything, it will show up as Parcels under the three lines to the left of 'Home' :

It is extremely busy at the post offices at the beginning of the year as they receive thousands of packages a day.

If it has been more than 24 hours since the carrier/vendor notified you of delivery, please email with the tracking information so we can help you locate it. 

Students pick up all mail/package(s) at the designated post office by providing their RIT ID at the service counter.

For security and privacy reasons, mail and packages can only be released to the individual whose name appears on the item. We are unable to issue mail or packages to friends, roommates, family members, or any other person.

The post offices have a limited number of carts to lend for moving packages. Students should expect to bring a cart or someone to help move larger/heavier packages.

Companies that offer same day deliveries (like Walmart, Target, Home Depot) or food/grocery deliveries (GrubHub, Instacart, Amazon Fresh) can NOT be accepted at the campus post offices.

Coordinate to meet with those drivers to receive your orders. Be warned that these drivers will leave packages outside and in unfamiliar locations if they cannot connect with the receiver.

If a student is currently living in RIT Housing, mail and packages are held for 12 days after receiving them into the system. After that time, the item will be returned to sender. Students receive the initial notification email as well as two reminder emails to pickup their packages and mail.

If a student is no longer in RIT Housing, packages are held for 2 days. Mail will be returned or forwarded, depending on if they have submitted an address.

When moving out of Housing, students should update their forwarding address under Forms on the portal (mylife.rit.edu). USPS Ground Advantage, Priority and Priority Express packages and first-class letter mail can forward for free. If no forwarding address is on file, items will be returned to sender.

All other USPS classes as well as other vendors (UPS, Fedex, Amazon, etc.) can NOT forward for free. Contact the post office at your earliest convenience about calculating the shipping costs.

The post offices do not have the means to keep items at colder temperatures or protect them from ambient heat.

Packages deemed "perishable" will be disposed of after 48 hours. Package notification emails for these items will have "perishable" in the subject line.

Bring prescription medication when coming to campus to ensure availability as needed. Due to the high volume of packages we receive each day, we cannot guarantee expedited processing or pickup availability upon delivery.

If a prescription requires temperature-controlled storage or if you need to work with a local pharmacy courier, please contact the Student Health Center.

If it has been more than 24 hours since a package delivered and you have not received the RIT package notification, email the post office that serves your side of campus. Please send the tracking number, not the order number.

Note: some Amazon drivers as well as 3rd Party drivers (Uniuni, GoFo Express, etc) do not follow delivery procedures and leave items in unsecured locations. Contact the sender for a replacement / refund in that case. Notice in the photo below that packages left outside of Colby were "left in the mailroom":

For packages delivered by Amazon (tracking begins with TBA), you have to check your Amazon order to find the tracking information.

Most other shipping companies can be tracked here: Universal Parcel Tracking Site.

Address the envelope parallel to the longest edge of the envelope.

The procedures for addressing your mail is as follows:

Recipient's Address in the Center:

• Recipients Name
• Business Name (if applicable)
• Street address (with apartment or suite number)
• City, State and ZIP code (on the same line)
• Country (IN ALL CAPS—IF INTERNATIONAL ONLY)

Return Address in the upper left-hand corner:

• Keep it in the upper 1/3 of the envelope

Stamp in the upper right-hand corner:

• Stamps can be purchased at either post office.