PAL offers Phone and E-mail support for all HP Indigo PANTONE and Custom color inks it produces, as well as limited support for other U.S. & Canada HP customers using HP’s IMS system.
For Phone support please call the IMS team at 585-475-7857. Phone support though this number is available between 8AM and 5PM EST. This number will ring through the offices of John Dettmer, Margaret Hyman, and Jennifer Richardson before terminating at John’s voicemail. We will be happy to answer any questions you have and work towards resolving any issues that arise related to orders you have placed or colors we have produced. If the call is unanswered, please call again or send an email to us.
For E-mail support please email John Dettmer at firstname.lastname@example.org. John will reply to your email or if applicable direct it to the right person at PAL or HP for an answer as soon as possible. E-mails sent to John are often forwarded to the rest of the IMS team at PAL, so it is not necessary to also e-mail Margret or Jennifer.