PAL offers Phone and E-mail support for all HP Indigo PANTONE and Custom color inks it produces, as well as limited support for other U.S. & Canada HP customers using HP’s IMS system.
For Phone support please call the IMS team at 585-475-7326. Phone support though this number is available between 7AM and 4PM EST/EDT. We will be happy to answer any questions you have and work towards resolving any issues that arise related to orders you have placed or colors we have produced. If the call is unanswered, please call again or send an email to us.
For E-mail support please email Jennifer Richardson at email@example.com. Jennifer will reply to your email or if applicable direct it to the right person at PAL or HP for an answer as soon as possible.