When production of an order has been completed it is shipped via FedEx Express to the customer. A calibration can for setup in the press is included with every box shipped under normal conditions. The shipment will also contain a flash drive with the on-site mixing file (OSM file), a PDF of the installation instructions, as well as the MSDS/SDS sheets for the base library of colors and materials used in the production of all HP IMS inks.
PAL offers Phone and E-mail support for all HP Indigo PANTONE and Custom color inks it produces, as well as limited support for other U.S. & Canada HP customers using HP’s IMS system.
For Phone support please call the IMS team at 585-475-7326. Phone support though this number is available between 7AM and 4PM EST/EDT. We will be happy to answer any questions you have and work towards resolving any issues that arise related to orders you have placed or colors we have produced. If the call is unanswered, please call again or send an email to us.
For E-mail support please email Jennifer Richardson at firstname.lastname@example.org. Jennifer will reply to your email or if applicable direct it to the right person at PAL or HP for an answer as soon as possible.