Department of International Hospitality and Service Innovation - 2018 | Saunders College of Business

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Faculty Scholarship 2018

Department of International Hospitality and Service Innovation

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Yu-Chin Hsieh

Professor
Department of International Hospitality and Service Innovation
Saunders College of Business

2018 Submissions

Published Conference Proceedings

Kesgin, M., Hsieh, Y., & Alqusayer, A. (2018). What Drives Migrant Employees' Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia. Annual International Council for Hotel, Restaurant, Institutional Education Conference.

Leung, K., So, S., & Hsieh, Y. (2018). Job burnout and work engagement: A case study of integrated resort employees in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.

Hsieh, Y., Stojkovic, H., & Horton, N. (2018). The Short-term impact of workplace exercise intervention on improving hotel housekeeper's range of motion.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.

Invited Keynote/Presentation

Hsieh, Y., Stojkovic, H., & Horton, N. (2018). The Short-term impact of workplace exercise intervention on improving hotel housekeeper's range of motion.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.

Leung, K., So, S., & Hsieh, Y. (2018). Job burnout and work engagement: A case study of integrated resort employees in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.

Kesgin, M., Hsieh, Y., & Alqusayer, A. (2018). What Drives Migrant Employees' Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia. Annual International Council for Hotel, Restaurant, Institutional Education Conference.

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Muhammet Kesgin

Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business

2018 Submissions

Published Conference Proceedings

Kesgin, M., Hsieh, J., & Alqusayer, A. (2018). What Drives Migrant Employee's Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia.. 2018 ICHRIE Global Conference July 25-27, 2018.

Zarban, A., Hsieh, J., & Kesgin, M. (2018). Impact of Perceived Leadership Styles on Hotel Employee Job Engagement. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Kesgin, M., & Pohland, L. (2018). Do Tourists Change Their International Travel Plans in Times of Terror?. 2018 TTRA Annual International Conference June 26-28, 2018.

Dobie, S., Schneider, J., Kesgin, M., & Lagiewski, R. (2018). Critical Hospitality: Metrics as a Path to Resort Resilience. International Symposium on Sustainable Systems and Technology June 25-28, 2018.

Kesgin, M., & Pohland, L. (2018). Safety and Security Concerns of Tourists: Aftermath of Terrorist Attacks in Turkey. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Murthy, R., & Kesgin, M. (2018). Online consumer engagement: The role of social currency in reviews. Society for Marketing Advances.

Invited Keynote/Presentation

Zarban, A., Hsieh, J., & Kesgin, M. (2018). Impact of Perceived Leadership Styles on Hotel Employee Job Engagement.. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Pohland, L., Kesgin, M., & Lagiewski, R. (2018). Safety and Security Concerns of Tourists: Aftermath of Terrorist Attacks in Turkey. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Kesgin, M., Hsieh, J., & Alqusayer, A. (2018). What Drives Migrant Employee's Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia.. 2018 ICHRIE Global Conference July 25-27, 2018.

Kesgin, M., & Pohland, L. (2018). Do Tourists Change Their International Travel Plans in Times of Terror?. 2018 TTRA Annual International Conference June 26-28, 2018.

Murthy, R., & Kesgin, M. (2018). Online consumer engagement: The role of social currency in reviews. Society for Marketing Advances.

Dobie, S., Schneider, J., Kesgin, M., & Lagiewski, R. (2018). Critical Hospitality: Metrics as a Path to Resort Resilience. International Symposium on Sustainable Systems and Technology June 25-28, 2018.

Invited Article/Publication

Dobie, S., Schneider, J., Kesgin, M., & Lagiewski, R. (2018). Hotels as Critical Hubs for Destination Disaster Resilience: An Analysis of Hotel Corporations' CSR Activities Supporting Disaster Relief and Resilience. Infrastructures 3. 46-65.

Pohland, L., & Kesgin, M. (2018). Pricing determinants in hotels: The case of luxury, upscale, and mid-scale price segments. Journal of Revenue and Pricing Management 17. 218–230.

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Edwin Torres Areizaga

Department of International Hospitality and Service Innovation
Saunders College of Business

2018 Submissions

Invited Article/Publication

Zhang, T., Lu, C., Torres, E., & Chen, P. (2018). Engaging customers in value co-creation or co-destruction online. Journal of Services Marketing 32. 57-69.

Kevin, M., Torres, E., Ingram, W., & Hutchinson, J. (2018). A review of high performance work practices (HPWPs) literature and recommendations for future research in the hospitality industry. International Journal of Contemporary Hospitality Management 31. 365-388.

Torres, E., & Ronzoni, G. (2018). The evolution of the customer delight construct: Prior research, current measurement, and directions for future research. International Journal of Contemporary Hospitality Management 30. 57-75.

Torres, E., Lugosi, P., Orlowski, M., & Ronzoni, G. (2018). Consumer-led experience customization: A socio-spatial approach. Journal of Services Management 29. 206-229.

Torres, E., & Gregory, A. (2018). Hiring manager's evaluations of asynchronous video interviews: The role of candidate competencies, aesthetics, and resume placement. International Journal of Hospitality Management, 75. 86-93.

Mejia, C., & Torres, E. (2018). Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry. International Journal of Contemporary Hospitality Management 30. 685-701.

Ronzoni, G., Torres, E., & Kang, J. (2018). Dual branding: A case study of Wyndham. Journal of Hospitality and Tourism Insights 1. 240-257.

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