Department of International Hospitality and Service Innovation - 2023 | Saunders College of Business
Faculty Scholarship 2023
Department of International Hospitality and Service Innovation
To view listing from a different department, select department name from the right.Yu-Chin Hsieh
Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2023 Submissions
Invited Keynote/Presentation
Kesgin, M., Hsieh, Y., Albushi, A., Taheri, B., & Canon, M. (2023). The impact of values and social interaction on tourists' souvenir gift-giving intention. Managing Tourism Across Continents Conference.
Hsieh, Y., & So, S. (2023). The Application of The Platform-Based Sharing Economy on Solving Hotel Labor Shortage: A Stakeholder Analysis. APacCHRIE Conference.
Hsieh, Y., Canziani, B., & Welsh, D. (2023). Entrepreneurial Hospitality Businesses: Application to a New Consumer Purpose Model.. European Council on Innovation and Entrepreneurship.
Invited Article/Publication
Hsieh, Y., Shapoval, V., Sonmez, S., & Apostolopoulos, Y. (2023). Work challenges and health of immigrant hotel housekeepers: Part 2.. Workplace Health and Safety 71. 255-262.
Hsieh, Y., Canziani, B., & Welsh, D. (2023). Consumer purpose: A holistic rethinking of psychological bonds. Journal of Asia Pacific Business 24. 76-90.
Dan Jin
Department of International Hospitality and Service Innovation
Saunders College of Business
2023 Submissions
Invited Article/Publication
Jin, D., (2023). Devils at job environment: A study on employee ego depletion from abusive supervision and workaholic coworker. International Journal of Hospitality Management, . .
Jin, D., (2023). Influence of customer value mind-set on affective and behavioral service outcomes: Role of the scope and scale of service offerings at various touchpoints. Journal of Hospitality Marketing and Management . .
Jin, D., (2023). Investigating customers' responses to artificial intelligence chatbots in online travel agencies: The moderating role of product familiarity. Journal of Hospitality & Tourism Technology . .
Jin, D., (2023). An interactive service recovery framework combining demand and supply approaches. International Journal of Hospitality Management, . .
Muhammet Kesgin
Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2023 Submissions
Full Length Book
(2023). Ebsco Research Pathways. Kesgin, M.,
(2023). Handbook of Tourism and Quality-of-Life Research II: Enhancing the Lives of Tourists and Residents of Host Communities. Kesgin, M.,
Book Chapter
(2023). Experience design in the visitor industry: the interplay of engagement and memorability. Ebsco Research Pathways. Kesgin, M.,
(2023). Experiencing wellbeing and life satisfaction through gastronomy tourism. Handbook of Tourism and Quality-of-Life Research II: Enhancing the Lives of Tourists and Residents of Host Communities. Kesgin, M.,
Published Conference Proceedings
Lagiewski, R., Kesgin, M., & Perotti, V. (2023). Shared empathy: customer service experiences during periods of crisis and disasters. 2023 ICHRIE Global Conference.
Uzumcu, T., Kesgin, M., & Schneider, J. (2023). An Analysis of Resilience Definitions for Tourism Domain. The 4th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'23) March 15-18, 2023.
Kesgin, M., Hsieh, J., Albalushi, A., Taheri, B., & Gannon, M. (2023). The Impact of Values and Social Interaction on Tourists' Souvenir Gift-Giving Intention. The 4th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'23) March 15-18, 2023.
Invited Keynote/Presentation
Kesgin, M., Hsieh, J., Albushi, A., Taheri, B., & Gannon, M. (2023). The Impact of Values and Social Interaction on Tourists' Souvenir Gift-Giving Intention. The 4th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'23) March 15-18, 2023.
Edwin Torres Areizaga
Department of International Hospitality and Service Innovation
Saunders College of Business
2023 Submissions
Invited Article/Publication
Jin, D., DiPietro, R., Kim, K., Meng, F., & Torres, E. (2023). Influence of customer value mind-set on affective and behavioral service outcomes: Role of the scope and scale of service offerings at various touchpoints. Journal of Hospitality Marketing and Management 32. 340-362.
Prosper, B., Barnes, D., Schuhmann, P., Ryan, S., & Torres, E. (2023). A multisector analysis of tourist delight and positive visitor outcomes. Journal of Quality Assurance in Hospitality and Tourism . .
Jin, D., DiPietro, R., Kim, K., Meng, F., & Torres, E. (2023). An interactive service recovery framework combining demand and supply approaches. International Journal of Hospitality Management, 109. 103413.