Department of International Hospitality and Service Innovation - 2024 | Saunders College of Business
Faculty Scholarship 2024
Department of International Hospitality and Service Innovation
To view listing from a different department, select department name from the right.Yu-Chin Hsieh
Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2024 Submissions
Published Conference Proceedings
Hsieh, J., & Kesgin, M. (2024). Enhancing Inclusive Hospitality: An Investigation into Autism-Certified Hotels and Guest Experiences. 11the Advances in Hospitality and Tourism Marketing and Management.
Hsieh, J., Kesgin, M., & Dönmez-Kesgin, D. (2024). Hospitality Students' Occupational Embeddedness and Career Commitment. APacCHRIE 2024.
Invited Keynote/Presentation
Hsieh, Y., Kesgin, M., & Donmez-Kesgin, D. (2024). Hospitality Students' Occupational Embeddedness and Career Commitment.. APacCHRIE Conference.
Hsieh, Y., & Kesgin, M. (2024). Enhancing Inclusive Hospitality: An Investigation into Autism-Certified Hotels and Guest Experiences.. 11th Advances in Hospitality and Tourism Marketing and Management, July 15-19, 2024.
Dan Jin
Department of International Hospitality and Service Innovation
Saunders College of Business
2024 Submissions
Invited Article/Publication
Jin, D., (2024). The impact of suburbanization on job-related outcomes in hospitality: understanding employee solidarity and work mobility. Journal of Hospitality and Tourism Management . .
Jin, D., (2024). Daily vlog-induced tourism: impact of enduring involvement on travel intention. Tousim Review . .
Jin, D., (2024). Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry. International Journal of Hospitality Management, . .
Jin, D., (2024). Embodied power: How do museum tourists' sensory experiences affect place identity?. Journal of Hospitality and Tourism Management . .
Jin, D., (2024). When leader's workaholism meets the dark triad: understanding employee zero-sum mindset and resilience in relation to retention. Journal of Hospitality Marketing and Management . .
Jin, D., (2024). Strategic-level perceived fairness of hotel dynamic pricing: the role of cues and the asymmetric moderating effect of inflation attribution. Journal of Revenue and Pricing Management . .
Jin, D., (2024). Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders' perspectives. International Journal of Contemporary Hospitality Management . .
Jin, D., (2024). Humanizing Metaverse: Psychological involvement and masstige value in retail versus tourism platforms. International Journal of Consumer Studies . .
Jin, D., (2024). Understanding the dynamics of social perspective-taking and value co-creation amidst service problems. Journal is not in list - being petitioned . .
Jin, D., (2024). Ethical labels and conspicuous consumption: impact on civic virtue and cynicism in luxury foodservice. British Food Journal . .
Muhammet Kesgin
Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2024 Submissions
Full Length Book
(2024). Conflict and Hostility in Hotels, Restaurants, and Bars. Ding, L., González, A., & Kesgin, M.
Book Chapter
(2024). The effect of employer branding on job seeking intention: Insights from hospitality students. Conflict and Hostility in Hotels, Restaurants, and Bars. Ding, L., González, A., & Kesgin, M.
Published Conference Proceedings
Hsieh, J., & Kesgin, M. (2024). Enhancing Inclusive Hospitality: An Investigation into Autism-Certified Hotels and Guest Experiences.. 11th Advances in Hospitality and Tourism Marketing and Management, July 15-19, 2024.
Hsieh, J., Kesgin, M., & Dönmez-Kesgin, D. (2024). Hospitality Students' Occupational Embeddedness and Career Commitment. APacCHRIE 2024.
Kesgin, M., (2024). Designing Memorable Experiences: The Interplay of Engagement in Physical and Digital Settings.. 1st International Western Black Sea Communication Research Symposium April 24-26, 2024.
Uzumcu, T., Kesgin, M., & Schneider, J. (2024). Analysis of Resilience Research in the Field of Tourism. The 10th International Conference on Hospitality and Tourism Management July 25-26, 2024.
Invited Keynote/Presentation
Kesgin, M., (2024). Use of Software for Literature Reviews, Mixed Analysis and Advanced Visualization. The 5th Conference on Managing Tourism Across Continents – Tourism for a better World (MTCON'24) May 1-4, 2024.
Kesgin, M., (2024). Designing Memorable Experiences: The Interplay of Engagement in Physical and Digital Settings.. 1st International Western Black Sea Communication Research Symposium April 24-26, 2024.
Hsieh, J., & Kesgin, M. (2024). Enhancing Inclusive Hospitality: An Investigation into Autism-Certified Hotels and Guest Experiences.. 11th Advances in Hospitality and Tourism Marketing and Management, July 15-19, 2024.
Kesgin, M., (2024). Enhancing environmentally friendly food packaging choices. Strategy, Marketing and Innovation Subject Group at the Faculty of Business and Law Seminars, University of Portsmouth April, 24, 2024..
Kesgin, M., Liu, P., Guo, Y., & Park, J. (2024). Exploring the Impact of Message Framing on Consumer Engagement with Hotel Voluntary Carbon Offsetting Programs. 2024 ICHRIE Global Conference.
Invited Article/Publication
Kesgin, M., Can, A., Ding, L., Legg, M., & Schuler, D. (2024). Legacy matters: Encouraging willingness to pay a premium for environmentally friendly off-premises food packaging. International Journal of Hospitality Management, . .
Edwin Torres Areizaga
Department of International Hospitality and Service Innovation
Saunders College of Business
2024 Submissions
Invited Article/Publication
Torres, E., Brianna, M., & Mistry, T. (2024). Incivility Meets Remote Work: A Typology of Cyber Incivility Behavior. International Journal of Hospitality Management, 118. 103689.
Torres, E., (2024). Why great service is difficult to achieve: Insights from theory and practice. International Journal of Contemporary Hospitality Management 36. 41-70.
Torres, E., Kizildag, M., & Lee, J. (2024). The quest for delightful experiences and profitable enterprises: How customer delight impacts financial performance. Jouranl of Service Theory and Practice 34. 738-764.