Jerrie Hsieh Headshot

Jerrie Hsieh

Professor

Department of International Hospitality and Service Innovation
Saunders College of Business
jhsieh@saunders.rit.edu
585-475-2355
Office Location
LOW-2079

Jerrie Hsieh

Professor

Department of International Hospitality and Service Innovation
Saunders College of Business

Education

BS, National Taiwan Normal University (Taiwan); MS, Ph.D., Purdue University

Bio

Yu-Chin (Jerrie) Hsieh is a Professor at the Saunders College of Business at the Rochester Institute of Technology. Her research focuses on enhancing the health and wellness of hospitality employees, with the ultimate goal of improving operational performance and industry productivity. She has an extensive publication record that encompasses research into the work-life balance of hospitality employees and bed & breakfast innkeepers, an examination of work conditions, efforts to improve occupational health for hotel housekeepers, and the identification of interventions to reduce the physical discomfort induced by their cleaning work. She also serves on the Editorial Board of the Asia Pacific Journal of Tourism Research. Prior to joining academia, she worked for several 5-star hotels, where she was involved in hotel development projects, employee training, and the management of front office and hotel VIP services.

jhsieh@saunders.rit.edu
585-475-2355
Personal Links
Curriculum Vitae

Select Scholarship

Invited Article/Publication
Hsieh, Y., Canziani, B., & Welsh, D. (2023). Consumer purpose: A holistic rethinking of psychological bonds. Journal of Asia Pacific Business. 24. 76-90.
Hsieh, Y., Shapoval, V., Sonmez, S., & Apostolopoulos, Y. (2023). Work challenges and health of immigrant hotel housekeepers: Part 2.. Workplace Health and Safety. 71. 255-262.
Shapoval, V., Sonmez, S., Hsieh, Y., & Apostolopoulos, Y. (2022). Occupational health and safety of immigrant hotel housekeepers. Workplace Health and Safety. 70. 566-573.
Hsieh, Y., Chen, Y., & Yin, P. (2022). Peer-to-peer accommodation risk perceptions and risk-reduction strategies: A cross-cultural perspective. Journal of Hospitality and Tourism Management. 51. 279-288.
Hsieh, Y., & Wang, H. (2022). Workplace foam roller exercise for hotel housekeepers: An exploratory study. Recreation, Parks, and Tourism in Public Health. 6. 65-76.
Hsieh, Y., Chen, Y., & Wang, Y. (2021). Government and social trust vs. hotel response efficacy: A protection motivation perspective on hotel stay intention during the COVID-19 pandemic. International Journal of Hospitality Management,. 97. 102991.
Kuo, M., Zhu, D., Hsieh, Y., & Hsu, C. (2021). Improving job performance of realtors in Taiwan: a view from leader-member exchange quality and job stress. International Journal of Business Performance Management.. 22. 339-362.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2020). Understanding the effects of COVID-19 on the health and safety of immigrant hospitality workers in the United States.. Tourism Management Perspectives. 35. .
Hsieh, Y., & Chen, Y. (2020). Hotel housekeepers' job stress. Recreation, Parks, and Tourism in Public Health. 4. 15-32.
Kesgin, M., Hsieh, J., & Alqusayer, A. (2020). What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?. Journal of Human Resources in Hospitality & Tourism. 19. 388-415.
Hsieh, Y., Lee, Z., & Ying, P. (2019). Wine attractions at hotels: Study of online reviews. International Journal of Wine Business Research. 31. 89-108.
Lou, N., So, S., & Hsieh, Y. (2019). Integrated resort employee competencies: A Macau perspective.. International Journal of Contemporary Hospitality Management. 31. 247-267.
Sonmez, S., Apostolopoulos, Y., Lemke, M., Hsieh, Y., & Karwowski, W. (2017). Dynamic simulation modeling to advance immigrant worker health.. International Journal of Hospitality Management,. 67. 95-105.
Hsieh, Y., Sonemz, S., Apostolopoulos, Y., & Kenneth, M. (2017). Perceived workplace mistreatment: Case of Latina hotel housekeepers. Work: A Journal of Prevention, Assessment & Rehabilitation. . .
Byrd, E., Canziani, B., Hsieh, Y., Debbage, K., & Sonmez, S. (2016). Wine Tourism: Motivating visitors through core and supplementary services. Tourism Management. 52. 19-29.
Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2016). Social, occupational, and spatial exposures and mental health disparities of working-class Latinas in the U.S.. Journal of Immigrant and Minority Health. 18. 589-599.
Hsieh, Y., Apostolopoulos, Y., & Sonmez, S. (2016). Work conditions and the health and wellbeing of Latina hotel housekeepers. Journal of Immigrant and Minority Health. 18. 568-581.
Li, J., Canziani, B., & Hsieh, Y. (2016). U.S. and Chinese perceptions of simulated U.S. courtesy. Worldwide Hospitality and Tourism Themes. 8. 29-40.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. Journal of Small Business Strategy. . .
Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2014). Guided student reflection: A critical imperative for experiential learning. Journal of Tourism Research & Hospitality. . .
Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2014). Occupational exposures and health outcomes among Latina hotel cleaners. Hispanic Health Care International. 12. 6-15.
Hsieh, Y., Apostolopoulos, Y., & Sonmez, S. (2013). World at work: Hotel cleaners. Occupational and Environmental Medicine. 70. 360-364.
Hsieh, Y., (2012). Hotel companies' environmental awareness and commitment: A content analysis of their web pages.. International Journal of Contemporary Hospitality Management. . .
Canziani, B., Hsieh, Y., & Byrd, E. (2012). A learning theory framework for sustainability education in tourism. Journal of Teaching in Travel and Tourism. . .
Hsieh, Y., & Eggers, P. (2010). Coping strategies used by lodging managers to balance work and personal lives. International Journal of Hospitality and Tourism Administration. 11. 39-58.
Hsieh, Y., & Lin, P. (2010). Bed and breakfast innkeepers' work and personal life balance: A cross-cultural comparison.. International Journal of Hospitality Management,. 29. 576-581.
Hsieh, Y., (2010). B & B innkeepers in the United States: When the boundary between work and personal life is blurred. Journal of Human Resources in Hospitality & Tourism. 9. 200-217.
Hsieh, Y., Pearson, T., & Kline, S. (2009). The moderating effects of job and personal life involvement on the relationship between work/personal life conflict and intention to quit. Journal of Human Resources in Hospitality & Tourism. 8. 1-14.
Hsieh, Y., Kline, S., & Person, T. (2008). Lodging managers' perceptions of work and personal life balance: balanced or imbalanced?. International Journal of Hospitality and Tourism Administration. 9. 18-35.
Kline, S., & Hsieh, Y. (2007). Wage differentials in the lodging industry: A case study.. Journal of Human Resources in Hospitality & Tourism. 6. 69-84.
Hsieh, Y., & Hu, B. (2005). Assessment of admission criteria for predicting hotel management students' academic performance. Journal of Teaching in Travel & Tourism. 5. 1-14.
Hsieh, Y., Pearson, T., Chang, H., & Uen, J. (2004). Spillover between work and personal life balance for lodging managers. Journal of Human Resources in Hospitality & Tourism. 3. 61-83.
Hsieh, Y., & Kline, S. (2003). The effects of music on room attendants' work performance. International Journal of Hospitality and Tourism Administration. 4. 81-92.
Hu, B., Nelson, D., Braunlich, C., & Hsieh, Y. (2003). The future of internet based training in the lodging industry. Journal of Human Resources in Hospitality & Tourism. 2. 93-112.
Invited Keynote/Presentation
Hsieh, Y., & So, S. (2023). The Application of The Platform-Based Sharing Economy on Solving Hotel Labor Shortage: A Stakeholder Analysis. APacCHRIE Conference.
Hsieh, Y., Canziani, B., & Welsh, D. (2023). Entrepreneurial Hospitality Businesses: Application to a New Consumer Purpose Model.. European Council on Innovation and Entrepreneurship.
Kesgin, M., Hsieh, Y., Albushi, A., Taheri, B., & Canon, M. (2023). The impact of values and social interaction on tourists' souvenir gift-giving intention. Managing Tourism Across Continents Conference.
Hsieh, Y., & Chen, Y. (2022). Mediating effects of government, social, and restaurant trust on consumers' restaurant dine-in intentions under the influence of COVID-19. TOSOK International Tourism Conference. TOSOK International Tourism Conference.
Ya-Ling, C., & Hsieh, Y. (2022). Has COVID-19 changed consumers' dine-in restaurant choice criteria?. EuroCHRIE Federation Conference.
Hsieh, Y., & Chen, Y. (2021). American Consumers' Perceptions of Airbnb Accommodation. EuroCHRIE Federation Conference.
Estrada, W., Sabounchi, N., Lich, K., Sonmez, S., & Hsieh, Y. (2021). Delineating Hispanic immigrant lodging workers' allostatic load: Dynamics through systems modeling.. International System Dynamics Conference.
Chen, Y., & Hsieh, Y. (2021). The Impact of Perceived Risk and Image and Personal Risk Profile on P2P Accommodation Purchase. EuroCHRIE Federation Conference.
Hsieh, Y., Hsieh, W., Chien, G., & Huang, C. (2020). Hotel Housekeepers' Perceptions of Their Jobs.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hader, M., Hsieh, Y., Yuan, J., & Whitlock, C. (2020). Saudi Arabia as a Travel Destination: In the Eyes of American College Students. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Chen, Y., & Chen, J. (2019). Hotel Housekeepers' Occupational Stressors. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Zarban, A., Hsieh, Y., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Basendwah, M., Whitlock, C., & Hsieh, Y. (2019). Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Leung, K., So, S., & Hsieh, Y. (2018). Job burnout and work engagement: A case study of integrated resort employees in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Stojkovic, H., & Horton, N. (2018). The Short-term impact of workplace exercise intervention on improving hotel housekeeper's range of motion.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Kesgin, M., Hsieh, Y., & Alqusayer, A. (2018). What Drives Migrant Employees' Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Redelo, J., & Hsieh, Y. (2017). Students' Perceived Barriers to Success in Online Courses.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Harder, M., Zarban, A., Harness, A., & Hsieh, Y. (2017). American College Students' Perceptions of Saudi Arabia as a Travel Destination. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Yuan, J., Hsieh, Y., Chen, H., & Li, R. (2017). Unique challenges to the "Asian-merican" dream: Stories of hospitality and tourism Asian women professors in the United States. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Sonmez, S., Ferns, B., Chien, G., & Huang, C. (2016). Hotel housekeepers' work conditions, occupational stress, and job satisfaction. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2016). Simulation Modeling of Occupational Health of Tourism and Hospitality Workers. Travel and Tourism Research Association.
Alqusayer, A., Kesgin, M., & Hsieh, Y. (2016). An analysis of job satisfaction and motivational factors among hotels employees in Riyadh, the Kingdom of Saudi Arabia. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., & Sea, D. (2015). How do you revise a current course to include entrepreneurship?. SBI Conference.
Huang, C., Chien, G., Hsieh, Y., & Sonmez, S. (2015). Psychosocial job hazards and work-related musculoskeletal disorders: Case of Taiwanese restaurant servers.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. SBI Conference.
Cole, Z., Byrd, E., Canziani, B., Hsieh, Y., & Debbage, K. (2014). Wine tourism geography: Demographics, flow patterns, distance decay, and market access in North Carolina, USA. SECHRIE.
Li, J., Canziani, B., & Hsieh, Y. (2014). An exploratory study of U.S. and Chinese perceptions of simulated U.S. courtesy. International Conference on Services Management.
Baxter, E., Hsieh, Y., & Canziani, B. (2014). Eco-innovation and corporate influence: How hotel companies drive eco-behavior. Asia Pacific Forum.
Lee, K., Omer, O., & Hsieh, Y. (2014). Sustainable practices of the largest restaurant chains in the US: A content analysis approach. Asia Pacific Forum.
Byrd, E., Canziani, B., Hsieh, Y., Debbage, K., & Sonmez, S. (2013). Predicator of repeat winery visitation in North Carolina. Travel and Tourism Research Association.
Zhu, L., & Hsieh, Y. (2013). Chinese perceptions of North Carolina as a travel destination. SETTRA Conference.
Hsieh, W., Weng, L., & Hsieh, Y. (2013). Cross-cultural challenges experiences by Taiwanese hospitality students interning in Singapore. The Annual International Conference on Tourism & Hospitality Research.
Hsieh, Y., & Su, A. (2013). Casino workers' occupational health and safety in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2013). Student consulting project and guided student reflections. SBI Conference.
Zhou, M., Hsieh, Y., & Canziani, B. (2012). Tea tourism: Examining university faculty members' expectations. Travel and Tourism Research Association.
Canziani, B., Byrd, E., & Hsieh, Y. (2012). Stakeholder influence on research design in a winery visitor study. SECHRIE.
Zhou, M., Bedini, L., Hsieh, Y., & Canziani, B. (2012). Tea culture & tea tourism: A cross-cultural comparison between the U.S. and China. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Canziani, B., Sonmez, S., Hsieh, Y., & Byrd, E. (2011). A learning theory framework for sustainability education in tourism. TEFI Tourism Education Future Initiative Conference.
Hsieh, Y., Hsieh, W., & Weng, T. (2011). Service learning: Reflections of hospitality students on participating in community service. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Canziani, B. (2011). Managing for sustainability in hotel firms: An organizational change approach. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jeon, S. (2010). Hotel companies' environmental awareness and commitment. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., (2010). How green are hotels in North Carolina?. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., (2009). Work and personal life balance. Symposium on Breastfeeding and Feminism from Birthplace to Workplace.
Jeon, S., & Hsieh, Y. (2009). The influence of perceived loyalty program value on satisfaction, switching costs, and attitudinal and behavioral loyalty. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jeon, S. (2008). Perceived value of the casino loyalty program and customer loyalty. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Yoo, S., Byrd, E., Hsieh, Y., & Gladwell, N. (2008). An analysis of the gap between golfers' expectations and satisfaction. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., Cardenas, D., & Byrd, E. (2007). Teaching capstone course in travel and tourism. International Society of Travel and Tourism Educators.
Hsieh, Y., & Eggers, P. (2007). Coping strategies used among lodging managers to balance work and personal lives. SECHRIE.
Hsieh, Y., (2007). The Challenge of making student teams work in the classroom. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Jung, S., Hsieh, Y., Cardenas, D., & Byrd, E. (2007). A case study of destination marketing in Hong Kong. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., Byrd, E., & Cardenas, D. (2007). Challenges of teaching capstone courses. Lilly South Conference.
Hsieh, Y., & Canziani, B. (2006). The good, the bad and the ever hopeful. Lilly South Conference.
Jeon, S., & Hsieh, Y. (2006). Bed and Breakfast innkeepers' work and personal life balance.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Jeon, S., Palmer, P., & Hsieh, Y. (2006). Characteristics of casino latently loyal customers and their choice of casino: An empirical approach. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., (2006). U.S. bed & breakfast innkeepers' work and personal life balance. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Canziani, B., Hsieh, Y., & Jeon, S. (2006). Developing an evaluation instrument to measure student-centeredness of hospitality program websites. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jung, S. (2006). Evaluating the effectiveness of golf resort websites: A comparative study of golf resorts in North and South Carolina.. Southeastern Travel and Tourism Research Association Research Symposium.
Yoo, S., & Hsieh, Y. (2006). An exploratory evaluation of golf resort websites. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Osterritter, K., & Hsieh, Y. (2005). The moderator effects of job involvement and personal life involvement on the relationship between work/personal life conflict and intention to quit.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., Uen, J., & Chan, H. (2005). The influences of internship circumstances on students' internship satisfaction and professional commitment. International Conference on Destination Branding and Marketing for Regional Tourism Development.
Hsieh, Y., & Canziani, B. (2005). Work life conflict: A comparison of lodging managers in Taiwan and the U.S.. SECHRIE.
Hsieh, Y., (2005). Lodging managers' perceptions of work and personal life balance: Balanced or imbalanced?. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Kline, S., & Hsieh, Y. (2004). Pay differentials in the lodging industry: A case study of California Hotels. State of Art II Conference.
Hsieh, Y., & Kline, S. (2004). Team development in food-laboratory classes. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., & Kline, S. (2004). Lodging managers' perceptions of work and personal life balance: Is there a gender difference?. Inaugural International Hospitality and Tourism Virtual Conference.
Yuan, J., Feng, R., & Hsieh, Y. (2004). A model on wine involvement and wine knowledge in wine purchase decision. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Kline, S. (2004). The effect of leadership styles on team cohesiveness and team-related outcomes. Greater Lakes Applied Research and Teaching Conference.
Hsieh, Y., & Hu, B. (2003). Assessment of admission criteria for predicting hotel management students' first-year academic performance: A case study. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Kline, S. (2003). An exploratory study of the effects of music on room attendants' work performance. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Krebs, R., Bart, R., & Hsieh, Y. (2002). EeMot=mc2: Employee motivation is not rocket science. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Published Conference Proceedings
Hsieh, Y., & Chen, Y. (2022). Mediating effects of government, social, and restaurant trust on consumers' restaurant dine-in intentions under the influence of COVID-19.. TOSOK International Tourism Conference.
Ya-Ling, C., & Hsieh, Y. (2022). Has COVID-19 changed consumers' dine-in restaurant choice criteria?. EuroCHRIE Federation Conference.
Chen, Y., & Hsieh, Y. (2021). The impact of perceived risk and image and personal risk profile on P2P accommodation purchase. EuroCHRIE Federation Conference.
Hsieh, Y., & Chen, Y. (2021). American consumers' perceptions of Airbnb accommodations.. EuroCHRIE Federation Conference.
Estrada, W., Sabounchi, N., Lich, K., Sonmez, S., & Hsieh, Y. (2021). Delineating Hispanic immigrant lodging workers' allostatic load: Dynamics through systems modeling. International System Dynamics Conference.
Hader, M., Hsieh, Y., Yuan, J., & Whitlock, C. (2020). Saudi Arabia as a Travel Destination: In the Eyes of American College Students. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Hsieh, W., Chien, G., & Huang, C. (2020). Hotel Housekeepers' Perceptions of Their Jobs.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Basendwah, M., Whitlock, C., & Hsieh, Y. (2019). Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Zarban, A., Hsieh, Y., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Chen, Y., & Chen, J. (2019). Hotel Housekeepers' Occupational Stressors. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Stojkovic, H., & Horton, N. (2018). The Short-term impact of workplace exercise intervention on improving hotel housekeeper's range of motion.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Leung, K., So, S., & Hsieh, Y. (2018). Job burnout and work engagement: A case study of integrated resort employees in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Kesgin, M., Hsieh, Y., & Alqusayer, A. (2018). What Drives Migrant Employees' Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Redlo, J., & Hsieh, J. (2017). Students perceived features & barriers to success in online courses: A case study. 2017 Graduate Hospitality & Tourism Research Conference Proceedings.
Harder, M., Zarban, A., Harness, A., & Hsieh, Y. (2017). American College Students' Perceptions of Saudi Arabia as a Travel Destination. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Yuan, J., Hsieh, Y., Chen, H., & Li, R. (2017). Unique challenges to the "Asian-merican" dream: Stories of hospitality and tourism Asian women professors in the United States. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Redelo, J., & Hsieh, Y. (2017). Students' Perceived Barriers to Success in Online Courses.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Alqusayer, A., Kesgin, M., & Hsieh, Y. (2016). An analysis of job satisfaction and motivational factors among hotels employees in Riyadh, the Kingdom of Saudi Arabia. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2016). Simulation Modeling of Occupational Health of Tourism and Hospitality Workers. Travel and Tourism Research Association.
Hsieh, Y., Sonmez, S., Ferns, B., Chien, G., & Huang, C. (2016). Hotel housekeepers' work conditions, occupational stress, and job satisfaction. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Sea, D. (2015). How do you revise a current course to include entrepreneurship?. SBI Conference.
Huang, C., Chien, G., Hsieh, Y., & Sonmez, S. (2015). Psychosocial job hazards and work-related musculoskeletal disorders: Case of Taiwanese restaurant servers.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. SBI Conference.
Baxter, E., Hsieh, Y., & Canziani, B. (2014). Eco-innovation and corporate influence: How hotel companies drive eco-behavior. Asia Pacific Forum.
Lee, K., Omer, O., & Hsieh, Y. (2014). Sustainable practices of the largest restaurant chains in the US: A content analysis approach. Asia Pacific Forum.
Li, J., Canziani, B., & Hsieh, Y. (2014). An exploratory study of U.S. and Chinese perceptions of simulated U.S. courtesy. International Conference on Services Management.
Hsieh, Y., & Su, A. (2013). Casino workers' occupational health and safety in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, W., Weng, L., & Hsieh, Y. (2013). Cross-cultural challenges experiences by Taiwanese hospitality students interning in Singapore. The Annual International Conference on Tourism & Hospitality Research.
Hsieh, W., Weng, L., & Hsieh, Y. (2013). Cross-cultural challenges experiences by Taiwanese hospitality students interning in Singapore. The Annual International Conference on Tourism & Hospitality Research.
Zhu, L., & Hsieh, Y. (2013). Chinese perceptions of North Carolina as a travel destination. SETTRA Conference.
Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2013). Student consulting project and guided student reflections. SBI Conference.
Hsieh, Y., & Su, A. (2013). Casino workers' occupational health and safety in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Zhou, M., Bedini, L., Hsieh, Y., & Canziani, B. (2012). Tea culture & tea tourism: A cross-cultural comparison between the U.S. and China. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Zhou, M., Hsieh, Y., & Canziani, B. (2012). Tea tourism: Examining university faculty members' expectations. Travel and Tourism Research Association.
Canziani, B., Sonmez, S., Hsieh, Y., & Byrd, E. (2011). A learning theory framework for sustainability education in tourism. TEFI Tourism Education Future Initiative Conference.
Hsieh, Y., & Canziani, B. (2011). Managing for sustainability in hotel firms: An organizational change approach. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Hsieh, W., & Weng, T. (2011). Service learning: Reflections of hospitality students on participating in community service. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jeon, S. (2010). Hotel companies' environmental awareness and commitment. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., (2010). How green are hotels in North Carolina?. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., (2009). Work and personal life balance. Symposium on Breastfeeding and Feminism from Birthplace to Workplace.
Jeon, S., & Hsieh, Y. (2009). The influence of perceived loyalty program value on satisfaction, switching costs, and attitudinal and behavioral loyalty. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jeon, S. (2008). Perceived value of the casino loyalty program and customer loyalty. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Yoo, S., Byrd, E., Hsieh, Y., & Gladwell, N. (2008). An analysis of the gap between golfers' expectations and satisfaction. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., Cardenas, D., & Byrd, E. (2007). Teaching capstone course in travel and tourism. International Society of Travel and Tourism Educators.
Hsieh, Y., & Eggers, P. (2007). Coping strategies used among lodging managers to balance work and personal lives. SECHRIE.
Hsieh, Y., (2007). The Challenge of making student teams work in the classroom. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Jung, S., Hsieh, Y., Cardenas, D., & Byrd, E. (2007). A case study of destination marketing in Hong Kong. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., & Jung, S. (2006). Evaluating the effectiveness of golf resort websites: A comparative study of golf resorts in North and South Carolina.. Southeastern Travel and Tourism Research Association Research Symposium.
Yoo, S., & Hsieh, Y. (2006). An exploratory evaluation of golf resort websites. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., & Canziani, B. (2006). The good, the bad and the ever hopeful. Lilly South Conference.
Hsieh, Y., (2006). U.S. bed & breakfast innkeepers' work and personal life balance. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Canziani, B., Hsieh, Y., & Jeon, S. (2006). Developing an evaluation instrument to measure student-centeredness of hospitality program websites. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Jeon, S., Palmer, P., & Hsieh, Y. (2006). Characteristics of casino latently loyal customers and their choice of casino: An empirical approach. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Jeon, S., & Hsieh, Y. (2006). Bed and Breakfast innkeepers' work and personal life balance.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., Uen, J., & Chan, H. (2005). The influences of internship circumstances on students' internship satisfaction and professional commitment. International Conference on Destination Branding and Marketing for Regional Tourism Development.
Hsieh, Y., & Canziani, B. (2005). Work life conflict: A comparison of lodging managers in Taiwan and the U.S.. SECHRIE.
Hsieh, Y., (2005). Lodging managers' perceptions of work and personal life balance: Balanced or imbalanced?. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Osterritter, K., & Hsieh, Y. (2005). The moderator effects of job involvement and personal life involvement on the relationship between work/personal life conflict and intention to quit.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Yuan, J., Feng, R., & Hsieh, Y. (2004). A model on wine involvement and wine knowledge in wine purchase decision. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Kline, S., & Hsieh, Y. (2004). Pay differentials in the lodging industry: A case study of California Hotels. State of Art II Conference.
Hsieh, Y., & Kline, S. (2004). Team development in food-laboratory classes. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., & Kline, S. (2004). The effect of leadership styles on team cohesiveness and team-related outcomes. Greater Lakes Applied Research and Teaching Conference.
Hsieh, Y., & Kline, S. (2004). Lodging managers' perceptions of work and personal life balance: Is there a gender difference?. Inaugural International Hospitality and Tourism Virtual Conference.
Hsieh, Y., & Hu, B. (2003). Assessment of admission criteria for predicting hotel management students' first-year academic performance: A case study. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Kline, S. (2003). An exploratory study of the effects of music on room attendants' work performance. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Krebs, R., Bart, R., & Hsieh, Y. (2002). EeMot=mc2: Employee motivation is not rocket science. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Full Length Book
(2014). The Tourism Education Futures Initiative: Activating Change in Tourism Education. Canziani, B., Sonmez, S., Hsieh, Y., & Byrd, E.
Book Chapter
(2014). A learning theory framework for sustainability education in tourism. The Tourism Education Futures Initiative: Activating Change in Tourism Education. Canziani, B., Sonmez, S., Hsieh, Y., & Byrd, E.

Currently Teaching

HSPT-315
Lodging Operations Analytics and Management
3 Credits
This class includes an overview of hotel management from its opening to continuing operations. It focuses on the integrated functions of the front office, housekeeping, engineering, security, food & beverage, human resources, and accounting, as well as considering their roles individually. Students will apply revenue management principles (e.g., capacity management, duration control, demand and revenue forecasting), costing (e.g., budgeting, marginal costing, standard costing and variance analysis, labor accounting, balanced scorecard) and interpret hospitality financial statements (uniform system of accounts for lodging and restaurants) to understand and manage organizational performance. The course addresses foundational metrics and definitions used by the hotel industry and provides an opportunity to complete a certification exam (CHIA: Certification in Hotel Industry Analytics) by STR through the American Hotel and Lodging Educational Institute.
HSPT-495
Hospitality Project Planning and Development
3 Credits
This course requires students to synthesize and build upon knowledge acquired in prior courses, engaging in a hospitality / tourism project. Students will draw upon existing available information, add to it their own research efforts, and consider various options before arriving at conclusions or solutions. Topics related to the strategic analysis of hospitality enterprises will be discussed.
HSPT-745
Advanced Lodging Operations
3 Credits
This course provides an overview of lodging operations from a variety of aspects. These include types of lodging operations and ownership (chain, franchise, leasing, and management contract), guest cycle and the establishment of organizational structures. Also covered are lodging revenue management from forecasting, pricing models, overbooking, interpreting financial statements, and the application of lodging technology to enhance the effectiveness and efficiency of the lodging operations.
HSPT-797
Capstone Project in Hospitality and Tourism
3 Credits
This course is practical, project-based approach to a more traditional master's thesis. Students in the course will design and develop a project which reflects a viable option for an existing or putative organization. After a review of essential project management and planning skills as well as financial skills, the student designs and develops the project with continual review and feedback from the supervising faculty.

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