Jerrie Hsieh Headshot

Jerrie Hsieh

Professor

Department of International Hospitality and Service Innovation
Saunders College of Business

Office Location

Jerrie Hsieh

Professor

Department of International Hospitality and Service Innovation
Saunders College of Business

Education

BS, National Taiwan Normal University (Taiwan); MS, Ph.D., Purdue University


Personal Links

Select Scholarship

Invited Article/Publication
Hsieh, Y., Chen, Y., & Wang, Y. (2021). Government and social trust vs. hotel response efficacy: A protection motivation perspective on hotel stay intention during the COVID-19 pandemic. International Journal of Hospitality Management,. 97. 102991.
Kuo, M., Zhu, D., Hsieh, Y., & Hsu, C. (2021). Improving job performance of realtors in Taiwan: a view from leader-member exchange quality and job stress. International Journal of Business Performance Management.. 22. 339-362.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2020). Understanding the effects of COVID-19 on the health and safety of immigrant hospitality workers in the United States.. Tourism Management Perspectives. 35. .
Hsieh, Y., & Chen, Y. (2020). Hotel housekeepers' job stress. Recreation, Parks, and Tourism in Public Health. 4. 15-32.
Kesgin, M., Hsieh, J., & Alqusayer, A. (2020). What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?. Journal of Human Resources in Hospitality & Tourism. 19. 388-415.
Lou, N., So, S., & Hsieh, Y. (2019). Integrated resort employee competencies: A Macau perspective.. International Journal of Contemporary Hospitality Management. 31. 247-267.
Hsieh, Y., Lee, Z., & Ying, P. (2019). Wine attractions at hotels: Study of online reviews. International Journal of Wine Business Research. 31. 89-108.
Sonmez, S., Apostolopoulos, Y., Lemke, M., Hsieh, Y., & Karwowski, W. (2017). Dynamic simulation modeling to advance immigrant worker health.. International Journal of Hospitality Management,. 67. 95-105.
Hsieh, Y., Sonemz, S., Apostolopoulos, Y., & Kenneth, M. (2017). Perceived workplace mistreatment: Case of Latina hotel housekeepers. Work: A Journal of Prevention, Assessment & Rehabilitation. . .
Li, J., Canziani, B., & Hsieh, Y. (2016). U.S. and Chinese perceptions of simulated U.S. courtesy. Worldwide Hospitality and Tourism Themes. 8. 29-40.
Hsieh, Y., Apostolopoulos, Y., & Sonmez, S. (2016). Work conditions and the health and wellbeing of Latina hotel housekeepers. Journal of Immigrant and Minority Health. 18. 568-581.
Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2016). Social, occupational, and spatial exposures and mental health disparities of working-class Latinas in the U.S.. Journal of Immigrant and Minority Health. 18. 589-599.
Byrd, E., Canziani, B., Hsieh, Y., Debbage, K., & Sonmez, S. (2016). Wine Tourism: Motivating visitors through core and supplementary services. Tourism Management. 52. 19-29.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. Journal of Small Business Strategy. . .
Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2014). Occupational exposures and health outcomes among Latina hotel cleaners. Hispanic Health Care International. 12. 6-15.
Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2014). Guided student reflection: A critical imperative for experiential learning. Journal of Tourism Research & Hospitality. . .
Hsieh, Y., Apostolopoulos, Y., & Sonmez, S. (2013). World at work: Hotel cleaners. Occupational and Environmental Medicine. 70. 360-364.
Hsieh, Y., (2012). Hotel companies' environmental awareness and commitment: A content analysis of their web pages.. International Journal of Contemporary Hospitality Management. . .
Canziani, B., Hsieh, Y., & Byrd, E. (2012). A learning theory framework for sustainability education in tourism. Journal of Teaching in Travel and Tourism. . .
Hsieh, Y., (2010). B & B innkeepers in the United States: When the boundary between work and personal life is blurred. Journal of Human Resources in Hospitality & Tourism. 9. 200-217.
Hsieh, Y., & Eggers, P. (2010). Coping strategies used by lodging managers to balance work and personal lives. International Journal of Hospitality and Tourism Administration. 11. 39-58.
Hsieh, Y., & Lin, P. (2010). Bed and breakfast innkeepers' work and personal life balance: A cross-cultural comparison.. International Journal of Hospitality Management,. 29. 576-581.
Hsieh, Y., Pearson, T., & Kline, S. (2009). The moderating effects of job and personal life involvement on the relationship between work/personal life conflict and intention to quit. Journal of Human Resources in Hospitality & Tourism. 8. 1-14.
Hsieh, Y., Kline, S., & Person, T. (2008). Lodging managers' perceptions of work and personal life balance: balanced or imbalanced?. International Journal of Hospitality and Tourism Administration. 9. 18-35.
Kline, S., & Hsieh, Y. (2007). Wage differentials in the lodging industry: A case study.. Journal of Human Resources in Hospitality & Tourism. 6. 69-84.
Hsieh, Y., & Hu, B. (2005). Assessment of admission criteria for predicting hotel management students' academic performance. Journal of Teaching in Travel & Tourism. 5. 1-14.
Hsieh, Y., Pearson, T., Chang, H., & Uen, J. (2004). Spillover between work and personal life balance for lodging managers. Journal of Human Resources in Hospitality & Tourism. 3. 61-83.
Hsieh, Y., & Kline, S. (2003). The effects of music on room attendants' work performance. International Journal of Hospitality and Tourism Administration. 4. 81-92.
Hu, B., Nelson, D., Braunlich, C., & Hsieh, Y. (2003). The future of internet based training in the lodging industry. Journal of Human Resources in Hospitality & Tourism. 2. 93-112.
Invited Keynote/Presentation
Chen, Y., & Hsieh, Y. (2021). The Impact of Perceived Risk and Image and Personal Risk Profile on P2P Accommodation Purchase. EuroCHRIE Federation Conference.
Hsieh, Y., & Chen, Y. (2021). American Consumers' Perceptions of Airbnb Accommodation. EuroCHRIE Federation Conference.
Estrada, W., Sabounchi, N., Lich, K., Sonmez, S., & Hsieh, Y. (2021). Delineating Hispanic immigrant lodging workers' allostatic load: Dynamics through systems modeling.. International System Dynamics Conference.
Hader, M., Hsieh, Y., Yuan, J., & Whitlock, C. (2020). Saudi Arabia as a Travel Destination: In the Eyes of American College Students. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Hsieh, W., Chien, G., & Huang, C. (2020). Hotel Housekeepers' Perceptions of Their Jobs.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Chen, Y., & Chen, J. (2019). Hotel Housekeepers' Occupational Stressors. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Zarban, A., Hsieh, Y., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Basendwah, M., Whitlock, C., & Hsieh, Y. (2019). Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Leung, K., So, S., & Hsieh, Y. (2018). Job burnout and work engagement: A case study of integrated resort employees in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Stojkovic, H., & Horton, N. (2018). The Short-term impact of workplace exercise intervention on improving hotel housekeeper's range of motion.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Kesgin, M., Hsieh, Y., & Alqusayer, A. (2018). What Drives Migrant Employees' Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Harder, M., Zarban, A., Harness, A., & Hsieh, Y. (2017). American College Students' Perceptions of Saudi Arabia as a Travel Destination. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Redelo, J., & Hsieh, Y. (2017). Students' Perceived Barriers to Success in Online Courses.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Yuan, J., Hsieh, Y., Chen, H., & Li, R. (2017). Unique challenges to the "Asian-merican" dream: Stories of hospitality and tourism Asian women professors in the United States. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Alqusayer, A., Kesgin, M., & Hsieh, Y. (2016). An analysis of job satisfaction and motivational factors among hotels employees in Riyadh, the Kingdom of Saudi Arabia. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., Sonmez, S., Ferns, B., Chien, G., & Huang, C. (2016). Hotel housekeepers' work conditions, occupational stress, and job satisfaction. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2016). Simulation Modeling of Occupational Health of Tourism and Hospitality Workers. Travel and Tourism Research Association.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. SBI Conference.
Huang, C., Chien, G., Hsieh, Y., & Sonmez, S. (2015). Psychosocial job hazards and work-related musculoskeletal disorders: Case of Taiwanese restaurant servers.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Sea, D. (2015). How do you revise a current course to include entrepreneurship?. SBI Conference.
Li, J., Canziani, B., & Hsieh, Y. (2014). An exploratory study of U.S. and Chinese perceptions of simulated U.S. courtesy. International Conference on Services Management.
Baxter, E., Hsieh, Y., & Canziani, B. (2014). Eco-innovation and corporate influence: How hotel companies drive eco-behavior. Asia Pacific Forum.
Lee, K., Omer, O., & Hsieh, Y. (2014). Sustainable practices of the largest restaurant chains in the US: A content analysis approach. Asia Pacific Forum.
Cole, Z., Byrd, E., Canziani, B., Hsieh, Y., & Debbage, K. (2014). Wine tourism geography: Demographics, flow patterns, distance decay, and market access in North Carolina, USA. SECHRIE.
Hsieh, Y., & Su, A. (2013). Casino workers' occupational health and safety in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, W., Weng, L., & Hsieh, Y. (2013). Cross-cultural challenges experiences by Taiwanese hospitality students interning in Singapore. The Annual International Conference on Tourism & Hospitality Research.
Byrd, E., Canziani, B., Hsieh, Y., Debbage, K., & Sonmez, S. (2013). Predicator of repeat winery visitation in North Carolina. Travel and Tourism Research Association.
Zhu, L., & Hsieh, Y. (2013). Chinese perceptions of North Carolina as a travel destination. SETTRA Conference.
Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2013). Student consulting project and guided student reflections. SBI Conference.
Canziani, B., Byrd, E., & Hsieh, Y. (2012). Stakeholder influence on research design in a winery visitor study. SECHRIE.
Zhou, M., Bedini, L., Hsieh, Y., & Canziani, B. (2012). Tea culture & tea tourism: A cross-cultural comparison between the U.S. and China. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Zhou, M., Hsieh, Y., & Canziani, B. (2012). Tea tourism: Examining university faculty members' expectations. Travel and Tourism Research Association.
Canziani, B., Sonmez, S., Hsieh, Y., & Byrd, E. (2011). A learning theory framework for sustainability education in tourism. TEFI Tourism Education Future Initiative Conference.
Hsieh, Y., & Canziani, B. (2011). Managing for sustainability in hotel firms: An organizational change approach. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Hsieh, W., & Weng, T. (2011). Service learning: Reflections of hospitality students on participating in community service. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jeon, S. (2010). Hotel companies' environmental awareness and commitment. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., (2010). How green are hotels in North Carolina?. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., (2009). Work and personal life balance. Symposium on Breastfeeding and Feminism from Birthplace to Workplace.
Jeon, S., & Hsieh, Y. (2009). The influence of perceived loyalty program value on satisfaction, switching costs, and attitudinal and behavioral loyalty. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jeon, S. (2008). Perceived value of the casino loyalty program and customer loyalty. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Yoo, S., Byrd, E., Hsieh, Y., & Gladwell, N. (2008). An analysis of the gap between golfers' expectations and satisfaction. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., Cardenas, D., & Byrd, E. (2007). Teaching capstone course in travel and tourism. International Society of Travel and Tourism Educators.
Hsieh, Y., Byrd, E., & Cardenas, D. (2007). Challenges of teaching capstone courses. Lilly South Conference.
Jung, S., Hsieh, Y., Cardenas, D., & Byrd, E. (2007). A case study of destination marketing in Hong Kong. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., & Eggers, P. (2007). Coping strategies used among lodging managers to balance work and personal lives. SECHRIE.
Hsieh, Y., (2007). The Challenge of making student teams work in the classroom. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Yoo, S., & Hsieh, Y. (2006). An exploratory evaluation of golf resort websites. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., & Jung, S. (2006). Evaluating the effectiveness of golf resort websites: A comparative study of golf resorts in North and South Carolina.. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., & Canziani, B. (2006). The good, the bad and the ever hopeful. Lilly South Conference.
Hsieh, Y., (2006). U.S. bed & breakfast innkeepers' work and personal life balance. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Canziani, B., Hsieh, Y., & Jeon, S. (2006). Developing an evaluation instrument to measure student-centeredness of hospitality program websites. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Jeon, S., Palmer, P., & Hsieh, Y. (2006). Characteristics of casino latently loyal customers and their choice of casino: An empirical approach. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Jeon, S., & Hsieh, Y. (2006). Bed and Breakfast innkeepers' work and personal life balance.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., Uen, J., & Chan, H. (2005). The influences of internship circumstances on students' internship satisfaction and professional commitment. International Conference on Destination Branding and Marketing for Regional Tourism Development.
Hsieh, Y., & Canziani, B. (2005). Work life conflict: A comparison of lodging managers in Taiwan and the U.S.. SECHRIE.
Hsieh, Y., (2005). Lodging managers' perceptions of work and personal life balance: Balanced or imbalanced?. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Osterritter, K., & Hsieh, Y. (2005). The moderator effects of job involvement and personal life involvement on the relationship between work/personal life conflict and intention to quit.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Yuan, J., Feng, R., & Hsieh, Y. (2004). A model on wine involvement and wine knowledge in wine purchase decision. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Kline, S., & Hsieh, Y. (2004). Pay differentials in the lodging industry: A case study of California Hotels. State of Art II Conference.
Hsieh, Y., & Kline, S. (2004). Team development in food-laboratory classes. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., & Kline, S. (2004). The effect of leadership styles on team cohesiveness and team-related outcomes. Greater Lakes Applied Research and Teaching Conference.
Hsieh, Y., & Kline, S. (2004). Lodging managers' perceptions of work and personal life balance: Is there a gender difference?. Inaugural International Hospitality and Tourism Virtual Conference.
Hsieh, Y., & Hu, B. (2003). Assessment of admission criteria for predicting hotel management students' first-year academic performance: A case study. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Kline, S. (2003). An exploratory study of the effects of music on room attendants' work performance. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Krebs, R., Bart, R., & Hsieh, Y. (2002). EeMot=mc2: Employee motivation is not rocket science. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Published Conference Proceedings
Chen, Y., & Hsieh, Y. (2021). The impact of perceived risk and image and personal risk profile on P2P accommodation purchase. EuroCHRIE Federation Conference.
Hsieh, Y., & Chen, Y. (2021). American consumers' perceptions of Airbnb accommodations.. EuroCHRIE Federation Conference.
Estrada, W., Sabounchi, N., Lich, K., Sonmez, S., & Hsieh, Y. (2021). Delineating Hispanic immigrant lodging workers' allostatic load: Dynamics through systems modeling. International System Dynamics Conference.
Hader, M., Hsieh, Y., Yuan, J., & Whitlock, C. (2020). Saudi Arabia as a Travel Destination: In the Eyes of American College Students. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Hsieh, W., Chien, G., & Huang, C. (2020). Hotel Housekeepers' Perceptions of Their Jobs.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Basendwah, M., Whitlock, C., & Hsieh, Y. (2019). Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Zarban, A., Hsieh, Y., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Chen, Y., & Chen, J. (2019). Hotel Housekeepers' Occupational Stressors. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Kesgin, M., Hsieh, Y., & Alqusayer, A. (2018). What Drives Migrant Employees' Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Leung, K., So, S., & Hsieh, Y. (2018). Job burnout and work engagement: A case study of integrated resort employees in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Stojkovic, H., & Horton, N. (2018). The Short-term impact of workplace exercise intervention on improving hotel housekeeper's range of motion.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Yuan, J., Hsieh, Y., Chen, H., & Li, R. (2017). Unique challenges to the "Asian-merican" dream: Stories of hospitality and tourism Asian women professors in the United States. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Redelo, J., & Hsieh, Y. (2017). Students' Perceived Barriers to Success in Online Courses.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Harder, M., Zarban, A., Harness, A., & Hsieh, Y. (2017). American College Students' Perceptions of Saudi Arabia as a Travel Destination. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., Sonmez, S., Ferns, B., Chien, G., & Huang, C. (2016). Hotel housekeepers' work conditions, occupational stress, and job satisfaction. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2016). Simulation Modeling of Occupational Health of Tourism and Hospitality Workers. Travel and Tourism Research Association.
Alqusayer, A., Kesgin, M., & Hsieh, Y. (2016). An analysis of job satisfaction and motivational factors among hotels employees in Riyadh, the Kingdom of Saudi Arabia. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. SBI Conference.
Hsieh, Y., & Sea, D. (2015). How do you revise a current course to include entrepreneurship?. SBI Conference.
Huang, C., Chien, G., Hsieh, Y., & Sonmez, S. (2015). Psychosocial job hazards and work-related musculoskeletal disorders: Case of Taiwanese restaurant servers.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Baxter, E., Hsieh, Y., & Canziani, B. (2014). Eco-innovation and corporate influence: How hotel companies drive eco-behavior. Asia Pacific Forum.
Li, J., Canziani, B., & Hsieh, Y. (2014). An exploratory study of U.S. and Chinese perceptions of simulated U.S. courtesy. International Conference on Services Management.
Lee, K., Omer, O., & Hsieh, Y. (2014). Sustainable practices of the largest restaurant chains in the US: A content analysis approach. Asia Pacific Forum.
Hsieh, Y., & Su, A. (2013). Casino workers' occupational health and safety in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Su, A. (2013). Casino workers' occupational health and safety in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, W., Weng, L., & Hsieh, Y. (2013). Cross-cultural challenges experiences by Taiwanese hospitality students interning in Singapore. The Annual International Conference on Tourism & Hospitality Research.
Hsieh, W., Weng, L., & Hsieh, Y. (2013). Cross-cultural challenges experiences by Taiwanese hospitality students interning in Singapore. The Annual International Conference on Tourism & Hospitality Research.
Zhu, L., & Hsieh, Y. (2013). Chinese perceptions of North Carolina as a travel destination. SETTRA Conference.
Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2013). Student consulting project and guided student reflections. SBI Conference.
Zhou, M., Hsieh, Y., & Canziani, B. (2012). Tea tourism: Examining university faculty members' expectations. Travel and Tourism Research Association.
Zhou, M., Bedini, L., Hsieh, Y., & Canziani, B. (2012). Tea culture & tea tourism: A cross-cultural comparison between the U.S. and China. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., & Canziani, B. (2011). Managing for sustainability in hotel firms: An organizational change approach. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Canziani, B., Sonmez, S., Hsieh, Y., & Byrd, E. (2011). A learning theory framework for sustainability education in tourism. TEFI Tourism Education Future Initiative Conference.
Hsieh, Y., Hsieh, W., & Weng, T. (2011). Service learning: Reflections of hospitality students on participating in community service. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jeon, S. (2010). Hotel companies' environmental awareness and commitment. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., (2010). How green are hotels in North Carolina?. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., (2009). Work and personal life balance. Symposium on Breastfeeding and Feminism from Birthplace to Workplace.
Jeon, S., & Hsieh, Y. (2009). The influence of perceived loyalty program value on satisfaction, switching costs, and attitudinal and behavioral loyalty. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jeon, S. (2008). Perceived value of the casino loyalty program and customer loyalty. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Yoo, S., Byrd, E., Hsieh, Y., & Gladwell, N. (2008). An analysis of the gap between golfers' expectations and satisfaction. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., & Eggers, P. (2007). Coping strategies used among lodging managers to balance work and personal lives. SECHRIE.
Hsieh, Y., (2007). The Challenge of making student teams work in the classroom. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Jung, S., Hsieh, Y., Cardenas, D., & Byrd, E. (2007). A case study of destination marketing in Hong Kong. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., Cardenas, D., & Byrd, E. (2007). Teaching capstone course in travel and tourism. International Society of Travel and Tourism Educators.
Jeon, S., Palmer, P., & Hsieh, Y. (2006). Characteristics of casino latently loyal customers and their choice of casino: An empirical approach. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Jeon, S., & Hsieh, Y. (2006). Bed and Breakfast innkeepers' work and personal life balance.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Yoo, S., & Hsieh, Y. (2006). An exploratory evaluation of golf resort websites. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., (2006). U.S. bed & breakfast innkeepers' work and personal life balance. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Canziani, B., Hsieh, Y., & Jeon, S. (2006). Developing an evaluation instrument to measure student-centeredness of hospitality program websites. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Jung, S. (2006). Evaluating the effectiveness of golf resort websites: A comparative study of golf resorts in North and South Carolina.. Southeastern Travel and Tourism Research Association Research Symposium.
Hsieh, Y., & Canziani, B. (2006). The good, the bad and the ever hopeful. Lilly South Conference.
Osterritter, K., & Hsieh, Y. (2005). The moderator effects of job involvement and personal life involvement on the relationship between work/personal life conflict and intention to quit.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., Uen, J., & Chan, H. (2005). The influences of internship circumstances on students' internship satisfaction and professional commitment. International Conference on Destination Branding and Marketing for Regional Tourism Development.
Hsieh, Y., & Canziani, B. (2005). Work life conflict: A comparison of lodging managers in Taiwan and the U.S.. SECHRIE.
Hsieh, Y., (2005). Lodging managers' perceptions of work and personal life balance: Balanced or imbalanced?. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Kline, S., & Hsieh, Y. (2004). Pay differentials in the lodging industry: A case study of California Hotels. State of Art II Conference.
Hsieh, Y., & Kline, S. (2004). Team development in food-laboratory classes. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., & Kline, S. (2004). Lodging managers' perceptions of work and personal life balance: Is there a gender difference?. Inaugural International Hospitality and Tourism Virtual Conference.
Yuan, J., Feng, R., & Hsieh, Y. (2004). A model on wine involvement and wine knowledge in wine purchase decision. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Kline, S. (2004). The effect of leadership styles on team cohesiveness and team-related outcomes. Greater Lakes Applied Research and Teaching Conference.
Hsieh, Y., & Hu, B. (2003). Assessment of admission criteria for predicting hotel management students' first-year academic performance: A case study. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Kline, S. (2003). An exploratory study of the effects of music on room attendants' work performance. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Krebs, R., Bart, R., & Hsieh, Y. (2002). EeMot=mc2: Employee motivation is not rocket science. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Full Length Book
(2014). The Tourism Education Futures Initiative: Activating Change in Tourism Education. Canziani, B., Sonmez, S., Hsieh, Y., & Byrd, E.
Book Chapter
(2014). A learning theory framework for sustainability education in tourism. The Tourism Education Futures Initiative: Activating Change in Tourism Education. Canziani, B., Sonmez, S., Hsieh, Y., & Byrd, E.

Currently Teaching

HSPT-315
3 Credits
This class includes an overview of hotel management from its opening to continuing operations. It focuses on the integrated functions of the front office, housekeeping, engineering, security, food & beverage, human resources, and accounting, as well as considering their roles individually. Students will apply revenue management principles (e.g., capacity management, duration control, demand and revenue forecasting), costing (e.g., budgeting, marginal costing, standard costing and variance analysis, labor accounting, balanced scorecard) and interpret hospitality financial statements (uniform system of accounts for lodging and restaurants) to understand and manage organizational performance. The course addresses foundational metrics and definitions used by the hotel industry and provides an opportunity to complete a certification exam (CHIA: Certification in Hotel Industry Analytics) by STR through the American Hotel and Lodging Educational Institute.
HSPT-495
3 Credits
This course focuses on the processes in the development of hospitality projects. This course will introduce students to the process of developing hospitality projects (i.e., hotel, restaurant, resort, spa) by conducting site analyses and feasibility studies, distinguishing among ownership entities, recognizing differences among franchise and management company, identifying financing options, budgeting, scheduling, and planning operations. Students will interact with a hospitality-related organization to gain practice in conducting a consulting project.
HSPT-761
3 Credits
This course analyzes tourism as a system of interrelationships between markets (demand) and destinations (supply), and between governments and private businesses. This analysis provides a framework for the in-depth study of policy initiatives at the local, regional, and international levels. Additionally this course will address tourism and hospitality planning as it defines the frames of reference used in making choices concerning the development of tourism facilities and use of space. Scenario planning will be used to create new service systems for hospitality and tourism industries.
HSPT-797
3 Credits
This course is practical, project-based approach to a more traditional master's thesis. Students in the course will design and develop a project which reflects a viable option for an existing or putative organization. After a review of essential project management and planning skills as well as financial skills, the student designs and develops the project with continual review and feedback from the supervising faculty.
MGMT-215
3 Credits
As an introductory course in managing and leading organizations, this course provides an overview of human behavior in organizations at the individual, group, and organizational level with an emphasis on enhancing organizational effectiveness. Topics include: individual differences, work teams, motivation, communication, leadership, conflict resolution, organizational culture, and organizational change.

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