DEPARTMENT OF INTERNATIONAL HOSPITALITY AND SERVICE INNOVATION

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Besim Agusaj

Department of International Hospitality and Service Innovation
Saunders College of Business

2014 Submissions

Book Chapter

Tipuric, Darko and Marli Gonan Bozac. "Outsourcing: Service Success or Service Failure." Case Studies in Strategic Management. Zagreb, Croatia: Sinergija, 2014. 379-392. Print.

Published Conference Proceedings

Walker, Kevin, Besim Agusaj, and Milena Kuznin. "Approaches to Hospitality Entrepreneurship Education in the Future: Traditional or Effectual?" Proceedings of the EuroCHRIE Dubai 2014 - The Future of Hospitality. Ed. John Fong. Dubai, United Arab Emirates: n.p., 2014. Print. *

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Malarvizhi Hirudayaraj

Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business

2014 Submissions

Invited Keynote/Presentation

Hirudayaraj, M., (2014). Transition Challenges of First-generation Graduates: A Wake up call for human resource professionals. International Research Conference Academy of Human Resource Development Americas.

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Yu-Chin Hsieh

Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business

2014 Submissions

Journal Paper

Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2014). Guided student reflection: A critical imperative for experiential learning. Journal of Tourism Research & Hospitality. . .

Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2014). Occupational exposures and health outcomes among Latina hotel cleaners. Hispanic Health Care International. 12. 6-15.

Invited Article/Publication

Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2014). Guided student reflection: A critical imperative for experiential learning. Journal of Tourism Research & Hospitality. . .

Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2014). Occupational exposures and health outcomes among Latina hotel cleaners. Hispanic Health Care International. 12. 6-15.

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Muhammet Kesgin

Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business

2014 Submissions

Published Conference Proceedings

Kesgin, Muhammet. "Comparing Effects of Demographic and Trip Characteristics on Holiday Choice: Evidence from Alanya, Turkey." Proceedings of the 3rd International Tourism Research Conference. Ed. Metin Kozak and Nazmi Kozak. Ankara, Turkey: Detay, 2014. Print. *

Kesgin, M., (2014). Comparing effects of demographic and trip characteristics on holiday choice: Evidence from Alanya, Turkey. 3rd Interdisciplinary Tourism Research Conference 3-7 June 2014, Istanbul, Turkey.

Invited Keynote/Presentation

Kesgin, Muhammet. "Create Value or Perish: Value-Based Marketing Strategies in Tourism." Think Tank 3. Turizm Dusunce Platformu (In Turkish, Tourism Think-Tank Platform). Antalya, Turkey. 26 Dec. 2014. Keynote Speech.

Kesgin, M., (2014). Comparing effects of demographic and trip characteristics on holiday choice: Evidence from Alanya, Turkey. 3rd Interdisciplinary Tourism Research Conference 3-7 June 2014, Istanbul, Turkey.

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Rick Lagiewski

Assistant Professor
Department of International Hospitality and Service Innovation
Saunders College of Business

2014 Submissions

Published Game, Application or Software

Lagiewski, Rick, et al. Finger Lakes Interactive Play. Phone or Smart Device App. IOS RIT Magic Center Empire State Development. 2014. ≠

Invited Article/Publication

Lagiewski, Rick and Aleksa Vucetic. "Montenegro Tourism." Encyclopedia of Tourism J. Jafari, H. Xiao (Eds.). (2016). Print. ∆

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Karthikeyan (Karthik) Namasivayam

Department of International Hospitality and Service Innovation
Saunders College of Business

2014 Submissions

Journal Paper

Namasivayam, K., Guchait, P., & Lei, P. (2014). The influence of leader empowering behavior and employee psychological empowerment on customer satisfaction.. International Journal of Contemporary Hospitality Management. 26. .

Invited Article/Publication

Namasivayam, K., Guchait, P., & Lei, P. (2014). The influence of leader empowering behavior and employee psychological empowerment on customer satisfaction.. International Journal of Contemporary Hospitality Management. 26. .

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Domagoj Nikolic

Department of International Hospitality and Service Innovation
Saunders College of Business

2014 Submissions

Published Conference Proceedings

Debertolis, Paolo, et al. "Archaeoacoustic Analysis of the Ancient Site of Kanda (Macedonia) Preliminary Results." Proceedings of the Advanced Research in Scientific Areas, Dec 1 - 5, 2014, Slovakia. Ed. PaweÅ‚ Kawa, PhD. Zilina, Slovakia: EDIS - Publishing Institution of the University of Zilina, Print. «

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Torrence Sparkman

Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business

2014 Submissions

Published Conference Proceedings

Sparkman, T., (2014). Revisiting Brazil: Exploring the factors and conditions for national human resource development. Academy of Human Resource Development.

Invited Keynote/Presentation

Sparkman, T., (2014). Revisiting Brazil: Exploring the factors and conditions for national human resource development. Academy of Human Resource Development.

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