Department of International Hospitality and Service Innovation - 2020 | Saunders College of Business
Faculty Scholarship 2020
Department of International Hospitality and Service Innovation
To view listing from a different department, select department name from the right.Yu-Chin Hsieh
Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2020 Submissions
Published Conference Proceedings
Hader, M., Hsieh, Y., Yuan, J., & Whitlock, C. (2020). Saudi Arabia as a Travel Destination: In the Eyes of American College Students. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Hsieh, W., Chien, G., & Huang, C. (2020). Hotel Housekeepers' Perceptions of Their Jobs.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Invited Keynote/Presentation
Hsieh, Y., Hsieh, W., Chien, G., & Huang, C. (2020). Hotel Housekeepers' Perceptions of Their Jobs.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hader, M., Hsieh, Y., Yuan, J., & Whitlock, C. (2020). Saudi Arabia as a Travel Destination: In the Eyes of American College Students. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Invited Article/Publication
Kesgin, M., Hsieh, J., & Alqusayer, A. (2020). What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?. Journal of Human Resources in Hospitality & Tourism 19. 388-415.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2020). Understanding the effects of COVID-19 on the health and safety of immigrant hospitality workers in the United States.. Tourism Management Perspectives 35. .
Hsieh, Y., & Chen, Y. (2020). Hotel housekeepers' job stress. Recreation, Parks, and Tourism in Public Health 4. 15-32.
Dan Jin
Department of International Hospitality and Service Innovation
Saunders College of Business
2020 Submissions
Invited Article/Publication
Jin, D., (2020). Employed in the foodservice industry: likelihood of intervention with food safety threats. Hospitality Review (FIU Hospitaltiy Review; International Hospitality Review) . .
Jin, D., (2020). The impact of social norms and risk assessment on diners' reaction to food safety concerns in restaurants. Journal of Foodservice Business Research . .
Jin, D., (2020). Workplace incivility in restaurants: Who's the real victim? Employee deviance and customer reciprocity. International Journal of Hospitality Management, . .
Jin, D., (2020). The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions. Journal of Hospitality Marketing and Management . .
Muhammet Kesgin
Associate Professor
Department of International Hospitality and Service Innovation
Saunders College of Business
2020 Submissions
Invited Keynote/Presentation
Kesgin, M., (2020). Academic Mentorship and Academic Writing. Bulent Ecevit University in Zonguldak Turkey.
KESGIN, M., (2020). Ecotourism Development in the Western Black Sea Region Turkey. Ecotourism and Sustainability by The International Ecotourism Society (TIES).
Invited Article/Publication
Taheri, B., Gannon, M., & Kesgin, M. (2020). Visitors' perceived trust in sincere, authentic, and memorable heritage experiences. Service Industries Journal 40. 705-725.
Kesgin, M., Hsieh, J., & Alqusayer, A. (2020). What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?. Journal of Human Resources in Hospitality & Tourism 19. 388-415.
Edwin Torres Areizaga
Department of International Hospitality and Service Innovation
Saunders College of Business
2020 Submissions
Invited Article/Publication
Torres, E., Zhang, T., & Ronzoni, G. (2020). Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects. International Journal of Hospitality Management, 87. 102380.
Torres, E., Zhang, T., & Farboudi Jahromi, M. (2020). Well on the way: An exploratory study of occupational health in hospitality. International Journal of Hospitality Management, 87. 102382.
Zhang, T., Lu, C., Torres, E., & Cobanoglu, C. (2020). Value co-creation and technological progression: A critical review. European Business Review 32. 687-707.