Quality Assurance Tools You Can Use Now: Survey techniques for Lean Six Sigma projects | Alumni Association

Quality Assurance Tools You Can Use Now: Survey techniques for Lean Six Sigma projects

Presenter: Margi Ochs

Director of Marketing and Business Development @ RIT Center for Quality and Applied Statistics

Webinar Date: 06-20-2019

Quality Assurance Tools You Can Use Now: Survey techniques for Lean Six Sigma projects

Conducting a survey during a project can be overwhelming, especially when there are tight timelines. This usually lead to badly designed surveys, which lead to results rejection. Learn some industry secrets that will help you frame your survey questions and help you yield useful results.

Margi Ochs, Senior Program Manager and instructor in the John D. Hromi Center for Quality and Applied Statistics at RIT will outline quality survey tips that can be applied in both manufacturing and service environments to ensure higher productivity and customer satisfaction.

Margi Ochs / Director of Marketing and Business Development @ RIT Center for Quality and Applied Statistics

Margi Ochs is a Lean Six Sigma Master Black Belt and holds a BA degree from Georgetown University and an MBA from the University of Rochester. She teaches Lean Six Sigma courses and assists students to apply and implement their studies through consultation, assessments, and workshops.