Faculty, Staff & Retirees

Faculty and Staff members seeking assistance with their personal computer should contact the RIT Service Center by phone or via the Assistance with a personal device catalog item.

You can read more about our services here.

Basic assistance with RIT supported technologies is provided free of charge. This includes:

  • RIT Cisco AnyConnect VPN
  • Wired/Wireless connection setup and troubleshooting
  • RIT Exchange Email Accounts
  • Mobile Device Setup (with RIT services only)
  • Problem diagnosis during a 30 minute scheduled appointment

Additional services are currently not available for RIT Faculty, Staff, and Retirees. We continue to evaluate our service offerings and will update this page accordingly if our services change.