Resnet provides network access along with computer repair services to students living both on and off campus.
Any replacement parts, software, or other components are to be purchased by the customer from either the RIT Digital Den, a local retailer, or an online retailer. At this time, ITS Resnet does not sell software, parts or replacement components. Every customer is allowed one machine or device submitted for service at a time. You can read more about our services here or at the RIT Digital Den.
**Our service model has recently changed. All personal device repairs now require an active service plan or single-incident support voucher. All active students are provided with Gold Plan coverage for free.
Basic assistance with RIT supported technologies is provided free of charge. This includes:
RIT Cisco Anyconnect VPN
RIT Gmail Accounts
Mobile Device Setup
Wired & Wireless connection setup and troubleshooting
Additional IP Requests
Gold Plan Services
Gold Plan Services provided free for all active students, including:
Basic Technology Consulting
Mobile Device Setup and Configuration
Operating System Installation and Troubleshooting
Software* and Driver Support
Additional Premium Services are available for purchase. The following services are not included with the RIT Gold Plan. If you need any of these services, you may either pay for each service or upgrade to the Platinum Plan.