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Finding your MAC address

During the course of troubleshooting we will likely need your device’s MAC address. Below are the step-by-step instructions for obtaining the MAC address of your laptop,desktop, or mobile device. To find the MAC adresss of your game console, follow the instructions here.



  1. Click on the Start Orb in the lower left hand corner. Type in “cmd” (without quotes) into the search field and press Enter.
  2. Once a window with a black background appears type in “ipconfig /all” (without quotes) and press Enter.
  3. Several lines of information will appear. Look for the entry that says “Wireless Network Connection.” Underneath in this category will be an entry for “Physical Address” that will have 6 pairs of letters and numbers separated by dashes (ex. 00-aa-11-22-34-5b). This is the MAC address that you will need.
  4. To find the MAC address of your Ethernet interface (wired connection), follow the same process as above and look for the entry labeled "Local Area Connection" during step 3.



  1. Once logged into your Mac, click the wireless symbol in the upper right hand corner Select “Open Network Preferences…”
  2. Once the Network pane comes up, select “Wi-Fi” on the left hand side.
  3. Select “Advanced…” in the lower right corner.
  4. The “Wi-Fi” address at the bottom is your MAC Address.
  1. To find the MAC address of the Ethernet interface, select "Ethernet" on the left hand side and click "Advanced…" in the lower right corner.
  2. In the new window, click the "Hardware" tab. Your MAC address will be the top entry.


iOS Devices

  1. Open Settings.
  2. Navigate to: General > About > Wi-Fi Address.
  3. The “Wi-Fi Address” is your MAC address.



  1. Open Settings.
  2. Navigate to: About Device > Status (or Hardware Information)> Wi-Fi MAC Address.