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New Student Guide


Informative message

COVID-19 Information and Updates
The ITS ResNet office is open limited hours to start the fall semester. We have phone coverage from 8 a.m. to 5 p.m. Monday through Friday, and are available for 30 minute appointments for personal device support. We are not currently accepting computers in our tech center for drop-off repair service, and have temporarily suspended our in-room "house call" service offerings. To browse our self-help knowledge base or get a support ticket created, please visit

Welcome to ITS Resnet new RIT Students. We are here to provide network and computing support during your time here at RIT. If you have any questions or need assistance getting started, feel free to contact us.


Your RIT Computer Account

Students will be emailed their RIT Computer Account link upon getting accepted at RIT. These e-mails are sometimes marked as spam, so be sure to check your spam folder. If you have not received this e-mail, contact the ITS Service Desk for account activation.

Students are required to adhere to the RIT Conduct for Computer and Network Use when using RIT's computing resources.


Useful links for students
Account Management & Network Registration
RIT Student E-mail
Online Learning Portal
RIT Tuition and Billing Portal
RIT Student Housing – Account Management is your resource to accessing your RIT account settings. On, you will be able to change:

  • Name Preference ("Jonathan" → "John"), Personal Email Alias, Shell Options
  • Change Password
  • Recover Password or Username (external e-mail must be setup first)
  • Setup Google Account Password for Gmail.
  • Register and Manage your Network Devices

Password resets occur every 180 days. You will receive an 21-day notice when your password will expire. If your password is expired, you will no longer be able to sign into RIT resources except for to change your password. Students will have to sign into with their username and expired password, and then setup a new password.


Google Apps @ RIT

All students email accounts are hosted with Google Apps. Students can access their email at Students will sign in with their RIT username and password on this website. To setup your email on your smart phone, you will need to setup an external authentication password to be used with Google Apps Services. This password does not expire.

Below are the steps to setup your account for external Google Apps access.

  1. Go to
  2. Click on Google Apps at RIT.
  3. Sign in with your RIT username and password.
  4. Type a different password for Google Apps.
  5. Click Save.

To setup on your smart phone, use the standard Gmail account setup for your Phones mobile OS. Your username will end with and the external password setup on 

For more information, click here


Once on campus...

Dorm Room Connections

Students will be provided with a wired data jackcable TV jack, and a telephone jack (UPDATE: no longer in service for students). RIT Housing provides a data jack per resident living in a unit. Students must bring their own cables to connect to the network. Ethernet cables can be purchased at the RIT Digital Den located over at Barnes & Noble @ RIT or Sol Underground (limited stock) on the A level of Sol Heumann Hall. Students should document any jack damanges on their move in check in form. 

Some rooms will be equipped with an RIT owned Cisco Access Point. Even though your room may not have an access point, they are strategically placed for unified coverage. Students should not unplug these devices for any reason. 


Wired Connections

All devices plugged into a RIT Data Jack must be registered on while on campus. Students should plug their computer into the data jack in their dorm room (the blue jack in most dorms) and go to On this page click on Register Computer, then sign in with your RIT username and password. For other wired devices, please click here.

Students can use their own switches and wired routers in their dorm room. All routers must be plugged into the WAN/Internet port and registered. Students are allowed 5 registrations. Additional requests can be made on 


Wireless Connection

ITS has over 3,800 access points deployed across the campus, dorms, and apartments operating IEEE 802.11 AGN on 2.4 and 5GHz. We broadcast four wireless network SSID (names): RIT, RIT-Legacy, RIT-Guest, and eduroam. Setup instructions can be found here. Students always try to connect to "RIT" with their username and password. 

Students are prohibited from setting up their own access point or wireless router where ITS provides wireless coverage. Click here for more details.


Secured Computing

Before arriving to RIT, be sure to turn off any peer to peer sharing programs and verify that your computer is up-to-date and secured with antivirus and an active firewall. ITS offerers McAfee Virus Scan Enterprise (Mac & PC) to students free of charge.

Click here to see our Security Page to enable Operating Systems Updates, Running Malware Cleaners, and other useful tips to being safe on the network.

Please be aware that any machine that does not comply with RIT's Security Standards will be blocked from the network to protect the rest of the RIT community and ITS services.


Quick tips for Secure Computing
  • Keep your computers and portable devices physically secured (don’t leave devices unattended in open dorm rooms—even for a moment!). Take electronics home during breaks. If your device is stolen or missing, contact RIT Public Safety immediately.
  • Keep your system and antivirus up to date.
  • Scan any web downloads with anti-virus.
  • Remove excessive toolbars from web browsers.
  • Never click on ANY link in an e-mail or instant message without knowing who sent it.
  • Log out or lock your computer when you leave it.
  • Try to avoid the more "shady" looking areas of the Internet.
  • Be cautious about anything that Research software developers before downloading "free games," "free smiles," or "free screensavers" (these are typically infected with spyware or Trojans).
  • Limit how much personal information you post to social networking sites.
  • Never reply to emails appearing to be from a financial institution. If you receive an email appearing to be from your bank, always sign into your online banking manually instead of clicking links inside of emails.

RIT Information Technology Services will never ask for your RIT Computer account password. Do not reply to any emails or phone asking for your username and password even if they appear to be legitimate.


Quarantine/Blocking Process and Expectations

Users can be blocked from the network for many different reasons. When a machine has a virus while connected to a network as large as RIT's, it is very easy to spread viruses to hundreds of other users. Therefore, when a machine is infected with a virus that could be harmful, it is blocked from the network. Quarantined machines must be brought down to Resnet to become renabled.


Off-Campus Reports

As a member of the RIT community, you are responsible for all your actions on the network. Your IP Address can be located by anyone on the World Wide Web and outside individuals can report any harmful activity to RIT. If this report is from a reliable source, RIT will investigate the situation. See our page on Copyright Notices and the RIT Code of Conduct for Computer & Network Use.


During the School Year

Resnet is here to help with any computer related problems you may have during your time here at RIT. Please check out our services that we provide for all students and free repair services.

Resnet Students Services

Resnet Repair Process

For any additional information, please contact us by:

Phone (585) 475-2600

Or visit us at the Resnet Office in NRH-1034!