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Case Management

Case Management is available to assist students in connecting to resources on and off campus, as well as helping students navigate complex personal problems (health insurance, food/housing insecurity, financial concerns, etc).

Our office continues to offer services to students, however, we are no longer doing in-person appointments. If you have a concern that you’d like to connect with a Case Manager about, send us an email at and a member of the Case Management team will connect with you.

Video: COVID-19 NTID Case Management Updates


RIT Student Health Insurance Plan 

All RIT students are expected to have health insurance that provides coverage in our community. Students should verify their insurance coverage prior to arriving on campus. Not all insurance plans offer coverage outside your home area. While most plans cover out of network emergency department visits, they may not provide coverage for follow up visits, urgent care visits, physical therapy, specialist appointments, or services outside our scope of on campus Health and Counseling services. For further information: Student Health Center, Counseling and Psychological Services

To verify your insurance plan is active and offers coverage in the Rochester area, call the Customer Service phone number listed on the back of your insurance card. Be sure to ask the representative what types of providers you have access to in Rochester, NY (i.e. Primary Care, Specialists, Mental Health Therapists, physical therapy, etc). Ask what your co-pays responsibility might be. All insurance plans vary. You may learn you can access providers in Rochester, but your insurance plan has a high deductible. This could leave you with large out of pocket costs. Additionally, many insurance companies offer “Find a Doctor” tools on their websites. You can input your specific insurance plan information (often located on the front of your insurance card), type of doctor you are seek, and the area zip code (RIT’s zip code is 14623) to confirm your plan covers the providers you need to access. Please know, many Medicaid based insurance plans do not offer coverage outside of your local area. 

If your insurance does not provide adequate coverage in Rochester, the RIT Aetna Student Health Insurance Plan is available for purchase. This insurance plan is designed specifically for our students to ensure that they have coverage while in Rochester, as well as throughout the United States should they pursue an out of area co-op. Open enrollment begins on August 15th, 2020 and ends September 30th, 2020. Insurance can be purchased for a full year (8/15/2020-8/14/2021) or for the Fall Semester alone (8/15/2020-12/31/2020). 

Should you only purchase insurance for the Fall Semester, you will not be able to purchase insurance again for the Spring Semester. The annual cost of coverage for a single student is $1,954 for the full year or $744 for the single semester. Additional information regarding the Aetna Student Health Insurance Plan as well as the online link to enroll can be found here

No one plans illness or injury. We want to be certain you have access to excellent care in our community. If you have any questions or concerns regarding insurance coverage, please contact Case Management at

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