Case Management

Case Management is here to support you throughout your journey at RIT.

The Case Management team assists students in connecting to resources on and off campus, as well as helping students navigate complex personal problems, including health insurance, food and housing insecurity, financial concerns, and more.

Although we are unable to offer in-person appointments at this time, our office continues to offer services to students. If you have a concern that you’d like to connect with a Case Manager about, send us an email at and a member of the Case Management team will connect with you.


All RIT students are expected to have health insurance that provides coverage in our community. Students should verify their insurance coverage prior to arriving on campus. Not all insurance plans offer coverage outside your home area. While most plans cover out of network emergency department visits, they may not provide coverage for follow up visits, urgent care visits, physical therapy, specialist appointments, or services outside our scope of on campus Health and Counseling services. For further information: Student Health CenterCounseling and Psychological Services

To verify your insurance plan is active and offers coverage in the Rochester area, call the Customer Service phone number listed on the back of your insurance card. Be sure to ask the representative what types of providers you have access to in Rochester, NY (i.e. Primary Care, Specialists, Mental Health Therapists, physical therapy, etc). Ask what your co-pays responsibility might be. All insurance plans vary. You may learn you can access providers in Rochester, but your insurance plan has a high deductible. This could leave you with large out of pocket costs. Additionally, many insurance companies offer “Find a Doctor” tools on their websites. You can input your specific insurance plan information (often located on the front of your insurance card), type of doctor you are seek, and the area zip code (RIT’s zip code is 14623) to confirm your plan covers the providers you need to access. Please know, many Medicaid based insurance plans do not offer coverage outside of your local area. 

No one plans illness or injury. We want to be certain you have access to excellent care in our community. If you have any questions or concerns regarding insurance coverage, please contact Case Management at

If your insurance does not provide adequate coverage in Rochester, health insurance may be purchased through the university.  This insurance plan is designed specifically for our students to ensure that they have coverage while in Rochester, as well as throughout the United States should they pursue an out-of-area co-op. Generally, enrollment begins in August and ends in September.

Should you only purchase insurance for the Fall Semester, you will not be able to purchase insurance again for the Spring Semester. The annual cost of coverage for a single student is $1,954 for the full year or $744 for the single semester. Additional information regarding the Aetna Student Health Insurance Plan, enrollment options, and instructions on how to print your Aetna Student Health Insurance card can be found here.

Learn more about student health insurance at RIT

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