Sorry, you need to enable JavaScript to visit this website.

Site-wide links

RIT Ready: Moving Forward Into Fall
Faculty Course Technology Support

ILI Support

Classroom and Academic Technology Support

Academic Technology Support
+1 585.438.5219, tlsupport@rit.edu
Classroom Support
+1 585.475.2551, x1, classtech@rit.edu
General Support
tlsupport@rit.edu

Hours of Operation

Academic Technology Support Hours

Support Hours when classes are in session (effective January 25, 2021):
Monday - Thursday: 8 a.m. - 9 p.m.
Support available in person, via phone, email, and chat

Monday - Thursday: 5 p.m. - 9 p.m.
Support available via phone, email, and chat only

Saturday - Sunday: Noon -  5 p.m.
Support available via phone, email, and chat only

Break and Holiday Hours:
Dates and hours of support are listed below myCourses Support section

 

Classroom Technology Support

When classes are in session:
Monday - Thursday: 8 a.m. - 9 p.m.
Friday: 8 a.m. - 4 p.m.
Saturday: 11 a.m. - 3 p.m.
Sunday: Closed

When classes are not in session but the university is open:
Monday - Friday: 8:30 a.m. - 4:30 p.m.
Saturday and Sunday: Closed

 

myCourses After-Hours Only Support

Please contact Academic Technology Support first, during regular business hours.

After-hours myCourses support is available directly through the vendor, D2L (the vendor refers to myCourses as "Brightspace"). They will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses.

North America: +1 877.325.7778                    Europe: +0 808.234.5323             

Email form: http://enduser.desire2learn.com/user/support.asp

Academic Technology Support Chat

Classroom Support is not available through chat. Please use the contact information above to reach the Classroom Support team. 


Enter your question above. A staff member will respond as soon as one is available. Please be patient for a reply.

Break & Holiday Hours

Break & Holiday Hours for Academic Technology Support

December 

December 9 - 11, 2020: 8:00 a.m. - 5:00 p.m. (In-person, phone, email, and chat)
December 12 - 13, 2020: Closed
December 14 - 18, 2020: 8:30 a.m. - 4:30 p.m. (Remote Only)
December 19 - 20, 2020: Closed
December 21 - 23, 2020: 8:30 a.m. - 4:30 p.m. (Remote Only)
December 24, 2020: 8:00 a.m. - 2:00 p.m. (Remote Only)
December 25 - 31, 2020: Closed

January 

January 1 - 3, 2021: Closed
January 4 - 8, 2021: 8:30 a.m. - 4:30 p.m. (Remote Only)
January 9 - 10, 2021: Closed
January 11 - 15, 2021: 8:30 a.m. - 4:30 p.m. (Remote Only)
January 16 - 17, 2021: Closed
January 18 - 22, 2021: 8:30 a.m. - 4:30 p.m. (In-person, phone, email, and chat)
January 23 - 24, 2021: Closed

February 

February 23, 2021: 8:30 a.m. - 4:30 p.m. (Remote Only)

March 

March 24, 2021: 8:30 a.m. - 4:30 p.m. (Remote Only)

April 

April 22, 2021: 8:30 a.m. - 4:30 p.m.

Location

The Wallace Library
Room A-600
90 Lomb Memorial Drive
Rochester, NY 14623

Videos

Youtube

© Copyright Rochester Institute of Technology. All Rights Reserved | Disclaimer | Copyright Infringement