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RIT Ready: Moving Forward Into Fall
Faculty Course Technology Support

ILI Support

Classroom and Academic Technology Support

Academic Technology Support
+1 585.438.5219,
Classroom Support
+1 585.475.2551, x1,
General Support

Hours of Operation

Support hours effective Monday, August 10, 2020

Academic Technology Support Hours

Monday - Friday: 8 a.m. - 5 p.m.
Support available in person, via phone, email, and chat

Monday - Thursday: 5 p.m. - 9 p.m.
Support available via phone, email, and chat only

Saturday - Sunday: Noon -  5 p.m.
Support available via phone, email, and chat only


Classroom Technology Support

Monday - Thursday: 8 a.m. - 9 p.m.
Friday: 8 a.m. - 4 p.m.
Saturday: 11 a.m. - 3 p.m.
Sunday: Closed


myCourses After-Hours Only Support

Please contact Academic Technology Support first, during regular business hours.

After-hours myCourses support is available directly through the vendor, D2L (the vendor refers to myCourses as "Brightspace"). They will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses.

North America: +1 877.325.7778                    Europe: +0 808.234.5323             

Email form:

Academic Technology Support Chat

Classroom Support is not available through chat. Please use the contact information above to reach the Classroom Support team. 

Enter your question above. A staff member will respond as soon as one is available. Please be patient for a reply.


The Wallace Library
Room A-600
90 Lomb Memorial Drive
Rochester, NY 14623



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