ILI Support

Classroom and Academic Technology Support

Academic Technology Support
+1 585.438.5219, tlsupport@rit.edu

Classroom Support
+1 585.475.2551, x1, classtech@rit.edu

Academic Technology Support

Academic Technology Support Hours

All support is Remote Only from May 6th - August 14th, 2022. No In Office support is available as offices are closed due to building construction.

Summer Hours:
Support available via phone, email, and chat only
Monday - Friday: 8:00 a.m. - 5:00 p.m.
Saturday - Sunday: Closed

Additional myCourses 24/7 Support:
Please refer to myCourses After-hours Only Support below following the ATS Chat.

Break and Holiday Hours:
Dates and hours of support are listed below following the myCourses After-hours Only Support.

Classroom Support

Classroom Support Hours

When classes are in session:
Monday - Thursday: 8 a.m.-9 p.m.
Friday: 8 a.m.-4 p.m.
Saturday: 11 a.m.-3 p.m.
Sunday: Closed

When classes are not in session but the university is open:
Monday - Friday: 8:30 a.m.-4:30 p.m.
Saturday: Closed
Sunday: Closed

Academic Technology Support Chat

Enter your question below. A staff member will respond as soon as one is available. Please be patient for a reply.

myCourses After-hours Only Support

myCourses After-Hours Only Support

Please contact Academic Technology Support first, during regular business hours.

After-hours myCourses support is available directly through the vendor, D2L (the vendor refers to myCourses as "Brightspace"). They will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses.

North America: +1 877.325.7778 Europe: +0 808.234.5323

Email form: http://enduser.desire2learn.com/user/support.asp

Break & Holiday Hours

Break & Holiday Hours for Academic Technology Support

See the ”myCourses After-hours Only Support” above for 24/7 myCourses support even during holidays.
April 30 - May 1, 2022: Closed
May 7 - 8, 2022: Closed
May 30, 2022: Closed
July 4, 2022: Closed