ILI Support
Classroom and Academic Technology Support
| Academic Technology Support +1 585.438.5219, tlsupport@rit.edu | Classroom Support +1 585.475.2551, x1, classtech@rit.edu | General Support tlsupport@rit.edu |
Hours of Operation
Academic Technology Support Hours
Support Hours when classes are in session (effective January 25, 2021):
Monday - Thursday: 8 a.m. - 9 p.m.
Support available in person, via phone, email, and chat
Monday - Thursday: 5 p.m. - 9 p.m.
Support available via phone, email, and chat only
Saturday - Sunday: Noon - 5 p.m.
Support available via phone, email, and chat only
Break and Holiday Hours:
Dates and hours of support are listed below myCourses Support section
Classroom Technology Support
When classes are in session:
Monday - Thursday: 8 a.m. - 9 p.m.
Friday: 8 a.m. - 4 p.m.
Saturday: 11 a.m. - 3 p.m.
Sunday: Closed
When classes are not in session but the university is open:
Monday - Friday: 8:30 a.m. - 4:30 p.m.
Saturday and Sunday: Closed
myCourses After-Hours Only Support
Please contact Academic Technology Support first, during regular business hours.
After-hours myCourses support is available directly through the vendor, D2L (the vendor refers to myCourses as "Brightspace"). They will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses.
North America: +1 877.325.7778 Europe: +0 808.234.5323
Email form: http://enduser.desire2learn.com/user/support.asp
Academic Technology Support Chat
Classroom Support is not available through chat. Please use the contact information above to reach the Classroom Support team.
Enter your question above. A staff member will respond as soon as one is available. Please be patient for a reply.
Break & Holiday Hours
Break & Holiday Hours for Academic Technology Support
December
December 9 - 11, 2020: 8:00 a.m. - 5:00 p.m. (In-person, phone, email, and chat)
December 12 - 13, 2020: Closed
December 14 - 18, 2020: 8:30 a.m. - 4:30 p.m. (Remote Only)
December 19 - 20, 2020: Closed
December 21 - 23, 2020: 8:30 a.m. - 4:30 p.m. (Remote Only)
December 24, 2020: 8:00 a.m. - 2:00 p.m. (Remote Only)
December 25 - 31, 2020: Closed
January
January 1 - 3, 2021: Closed
January 4 - 8, 2021: 8:30 a.m. - 4:30 p.m. (Remote Only)
January 9 - 10, 2021: Closed
January 11 - 15, 2021: 8:30 a.m. - 4:30 p.m. (Remote Only)
January 16 - 17, 2021: Closed
January 18 - 22, 2021: 8:30 a.m. - 4:30 p.m. (In-person, phone, email, and chat)
January 23 - 24, 2021: Closed
February
February 23, 2021: 8:30 a.m. - 4:30 p.m. (Remote Only)
March
March 24, 2021: 8:30 a.m. - 4:30 p.m. (Remote Only)
April
April 22, 2021: 8:30 a.m. - 4:30 p.m.
