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RIT Ready: Moving Forward Into Fall
Faculty Course Technology Support

ILI Support

Classroom and Academic Technology Support

Academic Technology Support
+1 585.438.5219,
Classroom Support
+1 585.475.2551, x1,
General Support

Academic Technology Support

Academic Technology Support Hours

When classes are in session (effective January 25, 2021):
Support available in person, via phone, email, and chat
Monday - Friday: 9 a.m.-4 p.m.

Support available via phone, email, and chat only
Monday - Thursday: 8 a.m.-8 p.m.
Friday: 8 a.m.-4 p.m.
Saturday: Closed
Sunday: Noon- 4 p.m.

Break and Holiday Hours:
Dates and hours of support are listed below myCourses Support section

Classroom Support

Classroom Support Hours

When classes are in session:
Monday - Thursday: 8 a.m.-9 p.m.
Friday: 8 a.m.-4 p.m.
Saturday: 11 a.m.-3 p.m.
Sunday: Closed

When classes are not in session but the university is open:
Monday - Friday: 8:30 a.m.-4:30 p.m.
Saturday: Closed
Sunday: Closed

Academic Technology Support Chat

Enter your question below. A staff member will respond as soon as one is available. Please be patient for a reply.

myCourses After-hours Only Support

myCourses After-Hours Only Support

Please contact Academic Technology Support first, during regular business hours.

After-hours myCourses support is available directly through the vendor, D2L (the vendor refers to myCourses as "Brightspace"). They will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses.

North America: +1 877.325.7778                    Europe: +0 808.234.5323             

Email form:

Break & Holiday Hours

Break & Holiday Hours for Academic Technology Support


January 18 - 22, 2021: 8:30 a.m. - 4:30 p.m. 
January 23 - 24, 2021: Closed


February 23, 2021: 9:00 a.m. - 4:00 p.m. (Remote Only)


March 24, 2021: 9:00 a.m. - 4:00 p.m. (Remote Only)


April 22, 2021: 9:00 a.m. - 4:00 p.m. (Remote Only)


The Wallace Library
Room A-600
90 Lomb Memorial Drive
Rochester, NY 14623



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