ILI Support
Classroom and Academic Technology Support
| Academic Technology Support +1 585.438.5219, tlsupport@rit.edu | Classroom Support +1 585.475.2551, x1, classtech@rit.edu | General Support tlsupport@rit.edu |
Hours of Operation
Support hours effective Monday, August 10, 2020
Academic Technology Support Hours
Monday - Friday: 8 a.m. - 5 p.m.
Support available in person, via phone, email, and chat
Monday - Thursday: 5 p.m. - 9 p.m.
Support available via phone, email, and chat only
Saturday - Sunday: Noon - 5 p.m.
Support available via phone, email, and chat only
Classroom Technology Support
Monday - Thursday: 8 a.m. - 9 p.m.
Friday: 8 a.m. - 4 p.m.
Saturday: 11 a.m. - 3 p.m.
Sunday: Closed
myCourses After-Hours Only Support
Please contact Academic Technology Support first, during regular business hours.
After-hours myCourses support is available directly through the vendor, D2L (the vendor refers to myCourses as "Brightspace"). They will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses.
North America: +1 877.325.7778 Europe: +0 808.234.5323
Email form: http://enduser.desire2learn.com/user/support.asp
Academic Technology Support Chat
Classroom Support is not available through chat. Please use the contact information above to reach the Classroom Support team.
Enter your question above. A staff member will respond as soon as one is available. Please be patient for a reply.
