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RIT Ready: Moving Forward Into Fall
Faculty Course Technology Support

ILI Support

Classroom and Academic Technology Support

Academic Technology Support
+1 585.438.5219, tlsupport@rit.edu
Classroom Support
+1 585.475.2551, x1, classtech@rit.edu
General Support
tlsupport@rit.edu

Academic Technology Support

Academic Technology Support Hours

Fall Hours (effective Aug 23, 2021):
Support available in person, via phone, email, and chat
Monday - Friday: 8:00 a.m.- 5:00 p.m.

Support available via phone, email, and chat only
Monday - Thursday: 5:00 p.m.- 8:00 p.m.
Sunday: 12:00 p.m.-5:00 p.m.

Additional myCourses Support:
Please refer to myCourses After-hours Only Support below following the ATS Chat.

Break and Holiday Hours:
Dates and hours of support are listed below following the myCourses After-hours Only Support.

Classroom Support

Classroom Support Hours

When classes are in session:
Monday - Thursday: 8 a.m.-9 p.m.
Friday: 8 a.m.-4 p.m.
Saturday: 11 a.m.-3 p.m.
Sunday: Closed

When classes are not in session but the university is open:
Monday - Friday: 8:30 a.m.-4:30 p.m.
Saturday: Closed
Sunday: Closed

Academic Technology Support Chat

Enter your question below. A staff member will respond as soon as one is available. Please be patient for a reply.

myCourses After-hours Only Support

myCourses After-Hours Only Support

Please contact Academic Technology Support first, during regular business hours.

After-hours myCourses support is available directly through the vendor, D2L (the vendor refers to myCourses as "Brightspace"). They will not be able to assist with any other products used at RIT, or with any RIT-specific features related to myCourses.

North America: +1 877.325.7778                    Europe: +0 808.234.5323             

Email form: http://enduser.desire2learn.com/user/support.asp

Break & Holiday Hours

Break & Holiday Hours for Academic Technology Support


September
Sept 6: Labor Day - University Closed

October
Oct 11-12: Fall Break 

November
Nov 24: University Closes at 2:00 PM
Nov 25-26: Thanksgiving Holiday - University Closed

December
Dec 16: Semester Break (limited hours)
Dec 27-31: University Closed

January
Jan 17: Martin Luther King Jr. Day

Location

The Wallace Library
Room A-650
90 Lomb Memorial Drive
Rochester, NY 14623

Videos

Youtube

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