Facilities Requests

Critical Facilities Requests

Please call the RIT Service Center at 585-475-5000 for all Critical Facilities Requests.  
A Critical Facilities Request requires an immediate response due to conditions that may result in property damage, compromise health and safety, or significantly hinder an employee’s ability to access the workplace or perform essential job functions.  To view a full list of our different Urgencies and their expected completion times, click HERE

Facilities Requests

Facilities Requests are used for requesting repair services to maintain everyday operations and reporting problems/issues with existing features and equipment. Common examples of facility requests include:

Water Leak

Toilet Clog

Temperature Too Hot/Too Cold

Light Repair Inside

Elevator Repair

View Open Work Orders (tickets)

Special Service Requests

Furniture Moves

Request to have furniture moved or disposed. 

Key / Lock Change

Request a new key or a lock change to a space that department owns.

Shipping Request

Request to have a package with a prepaid shipping label picked up or shipped. 

Sign Request

Request a sign and have it installed by the FMS Sign Shop. 

Space Request

Space allocation is determined by the respective department or division. The Space Planning Working Group advises senior leadership on appropriate action. Website under development. 

Other Requests

Project

Project requests are those that go beyond what is required to maintain the campus's everyday operations. Examples of project requests include:

  • Access Control: request a card reader to be installed or removed.
  • Space Utilization Study: understand how much space you have and how much you need
  • Conceptual Planning: develop a project idea with documentation and budget pricing
  • Minor Carpentry: hanging and mounting
  • Technology: installation, addition, renovation, and/or removal of any A/V equipment
  • Furniture: purchase, installation, or reconfiguration
  • Finishes: removal, replacement, or covering of existing finishes (paint, flooring, etc.)
  • Renovations and Alterations: add or remove an element or equipment; reconfiguration of space; change of occupancy / use of space
  • New Construction: building addition or new building

View All Projects

Housing Maintenance

FMS maintains:

  • Residence Hall bathrooms, bedrooms, common areas, elevators, kitchens, lounges, and stairwells
  • Submit a Work Order

Housing Facilities maintains: 

  • Residence Hall furniture, microfridge, tv's, and laundry machines
  • Global Village, Greek Circle, Perkins Green, Riverknoll, 175 Jefferson and University Commons
  • Submit a Request through Housing

RIT Inn:

The RIT Inn maintains all rooms at the RIT Inn. Please submit maintenance requests to the RIT Inn by calling 585-359-1800.