RIT creates nurse leadership development program with Rochester Regional Health

Executive MBA customizes program for nurses to advance their management skills in healthcare




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A. Sue Weisler

RIT’s Saunders College of Business and Rochester Regional Health inaugurated a year-long Nurse Leadership Development Program designed to elevate the leadership potential of selected candidates.

Recognizing that nurses play a greater role in healthcare than ever before, Rochester Institute of Technology and Rochester Regional Health inaugurated a year-long Nurse Leadership Development Program designed to elevate the leadership potential of selected candidates.

The curriculum, customized by the Executive MBA program at RIT’s Saunders College of Business, allows participants to earn 16 credit hours toward an Executive MBA (more than one-third of the requirement) and a certificate of program completion from RIT and Rochester Regional Health.

“As hospitals and health systems face resource constraints and changes in both health care policy and patient care delivery, it is critical for our nurse leaders to hone their operational and leadership skills,” said Dr. Eric Bieber, president and CEO of Rochester Regional Health. “We believe this program is invaluable to that cause.”

According to Jeffrey Davis, assistant director of the Saunders College Executive MBA program, the curriculum is a combination of existing courses and those that were developed especially for the nursing professionals to advance their skills in healthcare operations, strategy, data analysis, leadership and coaching, and critical thinking.

“Rochester Regional Health has thousands of nurses in the whole system and these are the individuals who lead them,” said Davis. “The students in the program are quite impressive: We have directors of nursing, an emergency department manager, operating room manager, chief nursing officers, director of acute care services and a director of clinical education.”

The 16 nurse participants in the program were selected by a committee from the Rochester Regional Health system which includes Rochester General Hospital, Unity Hospital, United Memorial Medical Center, Newark-Wayne Community Hospital, Clifton Springs Hospital & Clinic, and Long Term Care.

Kristin Opett, vice president and chief nursing officer at United Memorial Medical Center, said the classes at RIT have been “phenomenal,” and that adding business and operational skills to her leadership portfolio have been most beneficial.

“The classes help shift our thinking from traditional evidenced-based models to more of disruptive innovation needed in today’s healthcare environment,” said Opett. “Additionally, the focus on leadership development, conflict resolution, empowerment and engagement are all critical to successful leadership. This program is setting us up for ‘real life’ work and challenges.”

Saunders College lecturer Molly McGowan and Associate Professor in Management Michael Palanski co-taught a leadership class where students were required to complete a 360 degree leadership development assessment—receiving feedback on their leadership behaviors from direct reports, supervisors, peers, friends, family and community members.

“This was a powerful experience for these nursing professionals, and Mike and I met one-on-one with them to debrief their 360 results and create a leadership development goal plan for the future. They were very engaged and looking for ways to apply the class learnings immediately to their work settings.”

As Palanski explained, one of the biggest challenges the nurses are facing is the successful integration of new locations and people into the Rochester Regional Health system.

“The single most important tool that these leaders have to guide this process is the trust that others place in them,” said Palanski. “In the 360 survey, we assess that level of trust in the workplace, but we also assess the level of trust present in other areas of life (in community organizations and with family and friends). Doing so helps participants thinking more broadly about trust: what it is, why it is important and how to foster it.”

The students are currently working in teams on a 15-week Capstone consulting project which they will present to the Executive Leadership Team of Rochester Regional Health in November. Rochester Regional will later evaluate the program to determine the next steps.