Appointments and Hours

Schedule an Appointment

To schedule, change, or cancel an appointment:

  • Call our office at 585-475-2261
  • Send us a secure message on the RIT Wellness Portal and select “Counseling Services - for General Questions”

At this time, we are asking students to call ahead or send us a secure message on the RIT Wellness Portal before visiting our office so we can be prepared to assist you. Please indicate if you are in need of a confidential space to talk with a therapist and our Wellness Assistants can help you navigate your options.

A person holding a tablet that has the RIT Wellness Portal open on it.

Hours of Operation

Fall 2023

Monday - Friday 8:30 a.m.-4:30 p.m.
(closed Wednesdays 11 a.m.-12 p.m.)
Saturday Closed
Sunday Closed

After-Hours Care and Mental Health Emergencies

If you are experiencing a life-threatening mental health emergency or situation needing immediate response, the following emergency support resources are available:

Immediate Risk or Danger:

  • On-campus:
    • Call Public Safety at 585-475-3333
    • Text Public Safety at 585-205-8333
  • Off-campus:
    • Call 911
    • Go to the nearest emergency room


Immediate Mental Health Help (but no imminent danger):

  • Call Counseling and Psychological Services: 585-475-2261 (during office hours)
  • After-Hours Mental Health Line: 1-855-436-1245 (after-hours, 24/7)
  • Suicide and Crisis Lifeline: 988 (after-hours, 24/7)
  • Crisis Text Line: Text HOME to 741741 (after-hours, 24/7)

Please note: Our office is closed on Wednesdays from 11 a.m.-12 p.m. for department staff meetings. Additionally, if you are trying to reach the Counseling and Psychological Services staff and clinical providers, we will not be responsive to voicemail, email, or secure messages after-hours. Please refer to the resources above after-hours for immediate care.

NTID Counseling

Counseling and Psychological Services provides confidential and personalized services to meet the mental health needs of currently enrolled undergraduate and graduate deaf, hard-of- hearing and hearing students. Counseling and Psychological Services staff includes two full-time mental health providers serving NTID students through multiple forms of communication across all services. Learn more