Get Support

Counseling and Psychological Services supports students with opportunities to help strengthen and promote the development of the individual and the communities in which they live.

We strive to deliver services that promote social justice and shine a light on the dignity, unique strengths, and worth of every individual. This includes a commitment to recognize, value, and respect all individuals regardless of race, color, creed, age, marital status, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran’s status, or disability.

Immediate Support

If you are in need of immediate help:

  • Call our office at 585-475-2261 (Monday-Friday, 8:30 a.m.-4:30 p.m.)
  • Call the 24-hour mental health line 24/7 at 1-855-436-1245
  • Use the Crisis Text Line 24/7: Text HOME to 741741

If you think that you or another person is in immediate risk or in danger:

  • On-campus: Contact Public Safety by calling 585-475-3333 or texting 585-205-8333
  • Off-campus: Call 911 or go to the nearest emergency room

Need for immediate help might include:

  • Thoughts of hurting yourself, plans to hurt yourself, struggling with thoughts about plans to hurt yourself, intent to hurt yourself in any way
  • Thoughts about hurting others, planning to hurt others, intent to hurt others
  • Engaging in dangerous behavior that puts your life or physical/emotional well-being at risk
  • Experience with a traumatic event, assault, or abuse – physically, emotionally, or sexually
  • Concern about someone else's safety or ability to function

Learn more about our Urgent Care Services

Additional After-Hours Resources

Call the Mental Health Line at 1-855-436-1245 or Public Safety at 585-475-3333 

  • You will be expected to provide Public Safety with your name, address, phone number, and your current location. If you do not wish to reveal your identity, Rochester Area Life Line and the National Suicide Prevention Lifeline provide 24-hour confidential hotline.
  • A Public Safety officer will meet with you on-site and then connect you to the on-call counselor. 
  • The on-call counselor will provide support, assessment, and recommendations.

Off Campus: Call the Mental Health Line at 1-855-436-1245 or Dial 911

  • The 911 operator will ask you about your emergency. They will ask you to provide your phone number, name and location. They will determine whether to send police and/or emergency medical technicians to your location. 
  • Local police will assess the situation and if necessary arrange for transportation for the person to a hospital emergency room for further evaluation, care and treatment planning.

Dial 211 or go to to chat live

  • Dialing 211 or chatting on lifeline will connect you with Finger Lakes area Lifeline for Rochester area crisis support, suicide intervention, or information about community resources or referrals.

Request a Mobile Crisis Team Visit by dialing 211

  • After dialing 211, you can select an option to access the Rochester area Mobile Crisis Team. This clinical team can meet you where you are, or provide a safety check on an individual, to help with safety, further planning, and treatment options.

Go to the nearest hospital emergency room.
Local hospitals who provide emergency psychiatric assessment:

Strong Memorial Hospital
300 Crittenden Boulevard
Rochester, NY 14642

Rochester General Hospital
1426 Portland Avenue
Rochester, NY 14621

Unity Hospital at St. Mary’s
89 Genesee Street 
Rochester, NY 14611

Online Mental Health Screening

By completing a brief mental health screening, you can determine if you or someone you care about should connect with a mental health professional within just a few minutes.

Complete confidential, no-cost mental-health screening

Coping with Current Events

Acts of racism and support of white supremacy continue to happen across the world, our country, and in our community.  At RIT Counseling and Psychological Services (CaPS), we want to reiterate that we condemn white supremacy and acts of racism. We are here to support students affected and encourage them to access the resources available to them at CaPS.

We are always looking at ways to improve our programs and services and we want to hear from you, and particularly, from our students of color, about other ways CaPS can provide support, in particular in regards to anti-racism. Please send us your thoughts and ideas to

Resources and Links to Allyship:

Self-Help Resources

We have compiled a list of on- and off-campus resources for RIT students to reference regarding various areas of concern. We encourage you to explore these self-help resources, however they are for information purposes only and are not intended to diagnose or treat any conditions. If you need additional assistance, please contact our office to schedule an appointment.

  • The Academic Success Center offers assessment and instruction in reading writing, mathematics, study skills, and alternative learning strategies. 
  • RIT Counseling and Psychological Services offers a stress reduction group. Call 475-2261 for details. Additional academic support centers may be available in your department. Ask at your department office.

There is an extensive list of RIT Student Affairs Services, including student clubs and organizations, study skills assistance, calendar of events, etc.

If you are concerned that you or someone you know has had a harmful drug reaction, alcohol poisoning or drug overdose, Call 911 or Public Safety 585-475-3333 immediately-you could save a life.

  • Student Support Services: Gender Identity, Sexual Health, and Positive Relationships
  • National Domestic Violence/Abuse Hotline: 1-800-799-SAFE; 1-800-799-7233; TDD: 1-800-787-3224
    This is a national 24-hour hotline, staffed by trained counselors who are ready to provide immediate crisis assistance. Callers can be connected directly to help in their own communities, including emergency services and shelters. The counselors can also provide information and referrals for a variety of non-emergency services, including counseling for adults and children, and assistance in reporting abuse. They have an extensive database of domestic violence treatment providers in all US states and territories. Many staff members speak languages besides English, and they have 24- hour access to translators for approximately 150 languages. For the Deaf/Hard of Hearing there is a TDD number. All calls to the hotline are confidential, and callers may remain anonymous if they wish.
  • Mental Health Net.
  • RIT’s Counseling and Psychological Services offers counseling support and the RIT Student Health Center offers medical support to people with eating problems.
  • Mental Health Net
  • Emergency Services are available at RIT Counseling and Psychological Services during working hours, and after hours as well. From 8:30 - 4:30, Monday - Friday, call 475-2261 and ask to schedule an emergency appointment.  After 4:30 p.m. on weekdays, and all day on weekends and holidays, call 475-3333, which will connect you with Public Safety. They will contact an on-call CPS counselor, if appropriate.
  • Suicide Awareness Voices of Education 
  • Suicide...Read This First. Take 5 minutes to read this if you're feeling suicidal.
  • Finger Lakes area 211 Lifeline: 211/TTY 275-2700
  • Suicide Prevention National Lifeline: 1-800-273-TALK (8255)
  • Trevor Lifeline:  1-866-488-7386. The Trevor Project is a leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning young adults.
  • TransLifeLine 1-877-565-8860 is a non-profit dedicated to the well-being of transgender people. They run a hotline staffed by transgender people for transgender people.
  • Veterans Crisis Line 1-800-273-8255 connects Veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text. Veterans and their loved ones can call 1-800-273-8255 and Press 1, chat online, or send a text message to 838255 to receive confidential support 24 hours a day, 7 days a week, 365 days a year. Support for deaf and hard of hearing individuals is available. 
  • Rochester Area Life Line and Community Mobile Crisis Team (585) 275-5151
  • National Suicide Prevention Lifeline 1-800-273-TALK (8255)
  • ULifeline