We perform maintenance for RIT owned apartments, repairs for residence hall furniture and appliances, and service requests for Auxiliary Services' departments. Our professional and trained staff provides quality service and while keeping safety a top priority.
Our network of facility partners gives us the flexibility to support students by providing a piece-of-mind service that supports a living environment which aids in student success.
Who to Contact
Housing Facilities Requests
Housing Facilities maintains:
Residence Hall furniture, microfridge, tv's, and laundry machines
Global Village, Greek Circle, Perkins Green, Riverknoll, and University Commons
The RIT Inn maintains all rooms at the RIT Inn. Submit maintenance requests by calling (585) 359-1800 or email firstname.lastname@example.org
For an emergency after hours, please contact public safety at (585) 475-2853.
Electrical Issues - No power in apartment
Plumbing Issues - Water leaks, no hot water, floods, clogged toilet, broken water pipes, flooded basement
No Heat - In apartment
Emergency Lock Change
1st Floor Window is Broken
Non-emergency requests should be submitted as a Maintenance Request
Air Conditioner is not working at night
Maintenance Request Process
Requests are submitted through the myLife portal. A resident must authenticate into myLife to submit a request.
Once a request is submitted, you will receive an automated email confirmation. We aim to process requests within 24 hours during business days. Requests received after 5:00 p.m. will be processed the following business day.
Request priority depends on the severity of the issue and other work in the queue. Login to the myLife portal to see the status of all maintenance requests.
Resident owned air conditioners are only permitted in Perkins Green & Riverknoll and only if installed by RIT Housing. A resident must request an air conditioner installation by submitting an Air Conditioner Request on the myLife portal. The student submitting the request agrees to pay a non-refundable fee of $125 per season, per air conditioner unit for installation, removal, and utility expenses. The fee will be placed on the student’s account once the air conditioner unit is installed. If it is desired that the fee is shared with roommates, the student submitting the request is responsible for collecting the funds from roommates. Air conditioners may not exceed 5000 BTUs.
Air conditioners not approved and installed by RIT Housing will be removed.
Maintenance requests submitted after 5:00 pm will be processed the next business day. If submitted on a weekend, it will be processed on the next business day, usually Monday. For emergency issues after 5:00 p.m. or on weekends and holidays, please contact public safety at (585) 475-2853.