Who is eligible for services?What do services cost?Where can I park?Are there walk-in hours?Is there a wait time?
Will my parents find out that I’m getting help at Counseling & Psychological Services (CaPS)?How often will I meet with my therapist?How long are appointments?What if I have to cancel my appointment?
How long will I be in counseling?How to I get the most out of the counseling experience?All I need is a prescription refill - what do I do?Does Counseling & Psychological Services offer Couple’s or Family Counseling?
Fall 2019 Business Hours
Monday - Friday: 8:30 a.m.-4:30 p.m.(walk-ins accepted)
Monday - Thursday scheduled appointments are available at 5 p.m. and 6 p.m.
Location2100 August Center, second floor
During Business Hours: 585-475-2261
After Business Hours, Weekends/Holidays: 855-436-1245
For urgent matters during business hours, contact Counseling and Psychological Services at 585-475-2261 or come directly to our office on the second floor of the August Center.
For urgent matters that cannot wait for business hours, call 1-855-436-1245 to speak with a mental health provider or call Public Safety at 585-475-3333.
DO NOT USE E-MAIL IN AN EMERGENCY SITUATION, since you cannot be assured that a counselor will open it at your time of need.
1 Lomb Memorial Drive Rochester, NY 14623