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How to Make an Appointment

New to Counseling & Psychological Services?

Counseling & Psychological Services (CaPS) is open year-round Monday through Friday from 8:30am-4:30pm (summer hours 9am - 4pm). Evening appointments may be arranged with individual service providers.

There are three ways to make your first appointment:

  • Walk in to the Counseling & Psychological Services office, located on the second floor of the August Center (AUG), across from the Student Life Center.  Tell the receptionist at the front desk that you would like to make an appointment.
  • Call us at (585) 475-2261.
  • Email us at (Only read during business hours)

At that time you will be offered the next available time and assigned to a service provider based on your availability. You will also be asked if you need to be seen immediately for an urent matter.  

If you are in need of immediate help

If you or another person is at risk of serious injury or death right now, call 911 or go to the nearest emergency room.
If you think that you or another person is at risk or in danger:

  • If you are on campus, call Public Safety (585) 475-3333.
  • If you are off-campus, call 911.

For urgent matters during business hours (8:30 am - 4:30 pm), call (585) 475-2261 or come to the Counseling & Psychological Services office and tell the receptionist you would like to speak with the walk-in counselor.

For urgent matters that cannot wait for business hours, call 1-855-436-1245 to speak with a mental health provider.

Returning for Services?

If you have received counseling services from CaPS in the past, either individual or group therapy, you can make a new appointment by emailing, walking in or calling us at (585) 475-2261.  Please tell the receptionist that you have previously received CaPS services. 

If it has been in a previous academic year, we will ask you to complete additional paperwork. 


Plus IconWhat if I Have to Cancel My Appointment?

Call the front desk at (585) 475-2261 as soon as possible after you become aware that you cannot attend your scheduled appointment.  You can leave a message on the voice mail if you are calling outside of business hours.  If for some reason a counselor cannot keep a scheduled appointment with you, we will attempt to contact you by phone or through your RIT email.

Plus IconAre there walk-in hours?

Walk-in counselora are available Monday - Friday, 8:30am to 4:30pm. These hours are made available for immediate concerns. If you are in urgent need of immediate assistance you may come to the Counseling & Psychological Services on the second floor of the August Center during normal business hours and let our front-office staff know you need to speak with somoeone immediately. If possible, it would be helpful if you could call us at (585) 475-2261 before coming to our office.  Please know that you may be asked to wait in our reception area until the next available walk-in counselor is available, as another walk-in may have already arrived. In the case of such immediate same-day services, the focus and interactions are limited in content and information gathering. Walk-in apppointments do not involve a thorough history and or complete delineation of the issues and concerns but rather focus on assessing for imminent risk to self (i.e., suicidality) and identifying a later time when you can return to conduct a more formal assessment and begin therapeutic services.

Plus IconIs there a wait time?

We make every effort to schedule students as soon as possible and this is part of why we have each student briefly speak with an Intake Coordinator, so we can determine your need for services.  When requesting an appointment through the front desk, the first mutually convenient open appointment will be offered.  While efforts are made to make that appointment occur in under a week, competing demands from the student’s schedule and availability may occasionally cause the delay in requested appointment to take longer. Because many students use our services, there may as the semester goes on be a wait (usually from a week to 3 weeks) until the date of the requested appointment. In those instances, however, we will inform you of additional resources for support in the interim.