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If you or someone you know are experiencing immediate danger, call Public Safety at 585-475-3333, call 911, or go to the nearest hospital emergency department immediately.
If you are in urgent need of immediate assistance, please visit the Counseling and Psychological Services office and let our front office staff know that you need to speak with someone immediately. A walk-in counselor is available Monday-Friday from 8:30 a.m.-4:30 p.m. No appointment is necessary. You may also choose to call ahead before coming to our office. Our office number is 585-475-2261.
If you would like to speak with a therapist after usual business hours (after 4:30 p.m. Monday-Friday, weekends, or holidays), call our after-hours line at 855-436-1245.
Need for immediate help might include:
1) Call the Mental Health Line at 1-855-436-1245 or Public Safety at 585-475-3333
2) Off Campus: Call the Mental Health Line at 1-855-436-1245 or Dial 911
3) Dial 211 or go to http://211lifeline.org/ to chat live
4) Request a Mobile Crisis Team Visit by dialing 211
5) Go to the nearest hospital emergency room
Local hospitals who provide emergency psychiatric assessment:
Strong Memorial Hospital
300 Crittenden Boulevard
Rochester, NY 14642
Rochester General Hospital
1426 Portland Avenue
Rochester, NY 14621
Unity Hospital at St. Mary’s
89 Genesee Street
Rochester, NY 14611
Assessment: A therapist will talk with you to assess the situation and provide immediate support. Sometimes talking through a crisis situation with a therapist will be all that is needed.
If you are worried about someone else, we will listen to your needs and your concerns about the person you came to discuss.
Medical Emergencies: Counseling and Psychological Services does not provide emergency psychiatric services (i.e., regarding medications). If you are having a problem with a psychiatric medication, please contact the health care provider who prescribed the medication. If your problem is urgent or involves serious side effects, go to the nearest hospital emergency room or call 911. If you are on-campus, call Public Safety at 585-475-3333.
If you are concerned that you or someone you know has had a harmful drug reaction, alcohol poisoning or drug overdose, Call 911 or Public Safety 585-475-3333 immediately-you could save a life.
If a self-harm incident has become life-threatening or needs medical attention, please call 911 or go to the nearest hospital emergency room right away.
If you or someone you know has a problem with self-harm, counseling is a great place to start. If the problem is worsening, severe or is interfering with your ability to function right now, consider calling Counseling and Psychological Services, or walking into the Counseling and Psychological Services office for a crisis appointment.
Examples of self-harm include:
For further information and resources:
Self-injury Outreach and Support: Provides information for those who self-harm and people who care about them. Provides resources and information about treatment and recovery
S.A.F.E. Alternatives: Provides information about self-harm and treatment
Fingerlakes area 211 Lifeline- Call 211/TTY 275-2700 (http://211lifeline.org/)
Suicide Prevention National Lifeline- 1-800-273-TALK (8255) (http://www.suicidepreventionlifeline.org/)
Trevor Lifeline: (866) 488-7386. The Trevor Project is a leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning young adults. (http://www.thetrevorproject.org/pages/get-help-now)
TransLifeLine (877) 565-8860 is a non-profit dedicated to the well-being of transgender people. They run a hotline staffed by transgender people for transgender people.
Veterans Crisis Line 1-800-273-8255 connects Veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text. Veterans and their loved ones can call 1-800-273-8255 and Press 1, chat online, or send a text message to 838255 to receive confidential support 24 hours a day, 7 days a week, 365 days a year. Support for deaf and hard of hearing individuals is available.
Rape, Abuse, Incest National Network Hotline- 1-800-799-7233 https://www.rainn.org/
National Domestic Violence Hotline- 1-800-799-7233 http://www.thehotline.org/
National Sexual Assault Hotline-1- 877-995-5247 https://www.safehelpline.org/
Alcohol and Drug Abuse Action Hotline-1-800-888-9383 https://thetreatmenthelpline.com
Combat Heroin NY HOPEline 1-877-846-7369 is a hotline in New York State to provide information and referrals to callers in need. The website gives information about statistics and resources about heroin and prescription drug abuse in New York State. http://combatheroin.ny.gov/