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Need Help Now?

    How to seek immediate help

    If you or someone you know are experiencing immediate danger, call Public Safety at 585-475-3333,  call 911, or go to the nearest hospital emergency department immediately.

    If you are in urgent need of immediate assistance, please visit the Counseling and Psychological Services office and let our front office staff know that you need to speak with someone immediately. A walk-in counselor is available Monday-Friday from 8:30 a.m.-4:30 p.m. No appointment is necessary. You may also choose to call ahead before coming to our office. Our office number is 585-475-2261.

    If you would like to speak with a therapist after usual business hours (after 4:30 p.m. Monday-Friday, weekends, or holidays), call our after-hours line at 855-436-1245.

    When to seek immediate help

    Need for immediate help might include:

    • Thoughts of hurting yourself in any way
    • Plans to hurt yourself, struggling with thoughts about plans to hurt yourself, intent to hurt yourself
    • Thoughts about hurting others
    • Planning to hurt others, intent to hurt others
    • Engaging in dangerous behavior-behavior that puts your life or physical/emotional wellbeing at risk
    • If you have experienced a traumatic event
    • If you have been assaulted or abused-physically, emotionally, or sexually
    • If you have concerns about someone else's safety or ability to function
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    Additional After-Hours Resources

    1) Call the Mental Health Line at 1-855-436-1245 or Public Safety at 585-475-3333 

    • You will be expected to provide Public Safety with your name, address, phone number, and your current location. If you do not wish to reveal your identity, Rochester Area Life Line and the National Suicide Prevention Lifeline provide 24-hour confidential hotline.
    • A Public Safety officer will meet with you on-site and then connect you to the on-call counselor. 
    • The on-call counselor will provide support, assessment, and recommendations.

    2) Off Campus:  Call the Mental Health Line at 1-855-436-1245 or Dial 911

    • The 911 operator will ask you about your emergency. They will ask you to provide your phone number, name and location. They will determine whether to send police and/or emergency medical technicians to your location. 
    • Local police will assess the situation and if necessary arrange for transportation for the person to a hospital emergency room for further evaluation, care and treatment planning.

    3) Dial 211 or go to to chat live

    • Dialing 211 or chatting on lifeline will connect you with Finger Lakes area Lifeline for Rochester area crisis support, suicide intervention or information about community resources or referrals.

    4) Request a Mobile Crisis Team Visit by dialing 211

    • After dialing 211, you can select an option to access the Rochester area Mobile Crisis Team.  This clinical team can meet you where you are, or provide a safety check on an individual, to help with safety, further planning and treatment options.

    5) Go to the nearest hospital emergency room

    Local hospitals who provide emergency psychiatric assessment:

    Strong Memorial Hospital
    300 Crittenden Boulevard
    Rochester, NY 14642

    Rochester General Hospital
    1426 Portland Avenue
    Rochester, NY 14621

    Unity Hospital at St. Mary’s
    89 Genesee Street 
    Rochester, NY 14611

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    Information about Emergency Appointments

    Assessment: A therapist will talk with you to assess the situation and provide immediate support. Sometimes talking through a crisis situation with a therapist will be all that is needed.

    If you are worried about someone else, we will listen to your needs and your concerns about the person you came to discuss. 

    1. Safety Planning:
      After assessing for your immediate safety needs and wellness, the therapist will also help you to plan for your future safety and wellness and make a plan for further services if needed. This may include a plan for self-care, a plan for getting support from family or friends, and/or a plan to get more professional support.  We will help you decide the best course of action to meet your needs.
      If you are concerned about the safety and well-being of someone else, we will work with you to develop a plan of action to address your concerns.      
    2. Follow-up Plan:
      The therapist will help you decide what to do in the longer term to help prevent future crises and will connect you to any needed resources, information or referrals. The therapist may give you some ideas to try at home, some information to read or some suggestions for how to respond if the problem comes back. 

    Medical Emergencies:  Counseling and Psychological Services does not provide emergency psychiatric services (i.e., regarding medications). If you are having a problem with a psychiatric medication, please contact the health care provider who prescribed the medication. If your problem is urgent or involves serious side effects, go to the nearest hospital emergency room or call 911.  If you are on-campus, call Public Safety at 585-475-3333. 

    Further Information and Resources

    Plus IconAlcohol Poisoning/Drug Reactions/Overdose

    If you are concerned that you or someone you know has had a harmful drug reaction, alcohol poisoning or drug overdose, Call 911 or Public Safety 585-475-3333 immediately-you could save a life.

    Plus IconSelf-Harm

    If a self-harm incident has become life-threatening or needs medical attention, please call 911 or go to the nearest hospital emergency room right away. 

    If you or someone you know has a problem with self-harm, counseling is a great place to start. If the problem is worsening, severe or is interfering with your ability to function right now, consider calling Counseling and Psychological Services, or walking into the Counseling and Psychological Services office for a crisis appointment. 

    Examples of self-harm include:

    • Cutting or scratching
    • Burning
    • Hitting, biting, or bruising
    • Pulling out hair

    For further information and resources:

    Self-injury Outreach and Support:  Provides information for those who self-harm and people who care about them.  Provides resources and information about treatment and recovery

    S.A.F.E. Alternatives: Provides information about self-harm and treatment

    Plus IconSuicide

    Fingerlakes area 211 Lifeline- Call 211/TTY 275-2700  (

    Suicide Prevention National Lifeline- 1-800-273-TALK (8255) (

    Trevor Lifeline: (866) 488-7386.  The Trevor Project is a leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning young adults. (

    TransLifeLine (877) 565-8860 is a non-profit dedicated to the well-being of transgender people. They run a hotline staffed by transgender people for transgender people.

    Veterans Crisis Line 1-800-273-8255 connects Veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text. Veterans and their loved ones can call 1-800-273-8255 and Press 1chat online, or send a text message to 838255 to receive confidential support 24 hours a day, 7 days a week, 365 days a year. Support for deaf and hard of hearing individuals is available.

    Plus IconSexual and Domestic Violence

    Willow Domestic Violence Center (Formerly Alternatives for Battered Women, Rochester ABW)- 24-Hour Hotlines: Phone (585) 232-7353 | TTY (585) 232-1741

    Rape, Abuse, Incest National Network Hotline- 1-800-799-7233

    National Domestic Violence Hotline- 1-800-799-7233

    National Sexual Assault Hotline-1- 877-995-5247

    Plus IconSubstance Abuse and Addiction

    Alcohol and Drug Abuse Action Hotline-1-800-888-9383

    Rochester Alcoholics Anonymous (585) 232-6720
    Drug Helpline: (800) 662-HELP (4357)

    Combat Heroin NY HOPEline 1-877-846-7369 is a hotline in New York State to provide information and referrals to callers in need.  The website gives information about statistics and resources about heroin and prescription drug abuse in New York State.