Communications

Welcome to Operation Tiger Cloud!

Dear Future Workday User,

Welcome to Operation Tiger Cloud! We’re thrilled you want to learn more! 

We invite you to join us in our Ambassador Network for the Workday Project and help transform our campus. RIT is dedicated to ensuring the university is prepared for Workday, and your involvement helps us bring the people to the project and the project to the people.

As an ambassador, you'll enjoy exclusive first insights and shape RIT’s future in our network that drives Workday’s success! Your participation helps keep everyone informed and involved. In just 2-3 hours a month, you can make a big difference!

We’ll meet for a fun, informative one-hour session each month to share updates and ideas, and then you'll help us communicate back to your organization in your regularly scheduled meetings. More opportunities await as we approach the January 2026 rollout, and your partnership will be crucial. Stay tuned for exact dates! 

We’ll primarily meet via Zoom but may have in-person opportunities to build camaraderie. We’ll handle scheduling and record calls when possible. 

Not sure you’re the right fit? No hard feelings if you can’t help now. We’ll have other opportunities. Contact us at tigercloud@rit.edu to learn more.

Received this email in error or can’t participate? Unsubscribe using the link below. We appreciate your time and can’t wait to bring you the best of Workday. 

We can’t wait to partner with you to make RIT an even better place to work, one Workday at a time. 

Yours in Tiger Pride,

Theresa, Michelle, Andrew, & Paul
Operation Tiger Cloud
Organizational Change Management 

Dear Ambassador,  

We are excited to invite you to the kickoff meeting for the Operation Tiger Cloud Ambassador Program at RIT! Your enthusiasm and partnership are invaluable, and we can’t wait to start this journey with you. 

Details:

• Date: Wednesday, November 20, 2024 
• Time: 2 PM ET 
• Location: Zoom Meeting. Please join the Ambassador mailing list to receive future invites.

Agenda:

• Outline the project timeline and key milestones  
• Introduce our Ambassador Program goals 
• Discuss your role in communicating change and project feedback 
• Share insights from campus interviews 
• Address any questions or concerns 

Your diverse skills and experiences are crucial to our success. We aim to create a collaborative environment where everyone can contribute meaningfully. 

A calendar invite is attached for your convenience. If you can’t attend, we will record and send a recap email with the recording. 

If you will be attending this meeting and need an interpreter, please request one at MyAccess.

Thank you for your commitment and passion. We look forward to seeing you at the meeting! 

Yours in Tiger Pride,

Organizational Change Management 

Operation Tiger Cloud
 

Dear Ambassador,  

Thank you again for joining our Operation Tiger Cloud Ambassador Team! We appreciate your partnership. And thank you to our new members who have signed up since! We're excited to have you join, and would love to share this information with you.

Here are some key points from our kickoff call:

We discussed:

• Workday Launch 
  • Scheduled for January 2026. Post-launch, Oracle will no longer be used for HR, Payroll, and Finance. The goal is to provide efficient, transparent, and standardized processes, real-time data, and ease of use.
• Oracle Student/SIS 
  • No changes here; it remains our student management system.
• Project Phase 
  • We are in the “Architect & Configure Phase,” working on broad process design and early builds of the RIT-specific system.
• Getting to Know Workday
  • Watch this informative video to learn some basics of Workday self-service.
• Ambassadors
  • As we establish the ambassador program, we encourage two-way feedback between you and the project team. You can always reach us at tigercloud@rit.edu to share feedback from yourselves or your teams.
• Campus Readiness
  • While we're excited about the improved systems and processes, it's important to remember that Workday is not a cure-all and may be confused with other ongoing changes. Change Management can help coach ambassadors in navigating these conversations as we progress.

Homework:

Check out the new Ambassador Resources on Operation Tiger Cloud, where you'll find:

• the recording of today's meeting
• a sample email to introduce yourself as an Operation Tiger Cloud Ambassador.
• a getting started video to share with your team
• posters for printing or digital signage
• an overview of the results of our last survey and campus interviews
• a list of current ambassadors
  • Please review and email tigercloud@rit.edu with suggestions of who to add.
  • If you joined via the subscription form this week, please let us know. An error prevented viewing about 8 new names. We'd love to add you to the list!

As always, we aim to provide the information you need when you need it. Please let us know what resources and information you would like on the Operation Tiger Cloud site, or share any general feedback on your user experience.

Your influence and engagement are crucial to our success. We appreciate your help!

Yours in Tiger Pride,

Organizational Change Management 

Operation Tiger Cloud
 

Dear Ambassador,  

Thank you for joining our December Operation Tiger Cloud Ambassador meeting! Welcome to our new members who have signed — we're excited you're here.

Key Points from Our December Call:

• Ambassador Responsibilities
  • Maintain two-way feedback with the project team. Reach us at tigercloud@rit.edu.
  • Act as the connection and advocate for your departments or divisions.
• Project Update 
  • We are in Phase/Workset B of Architecture and Configuration.
  • Iterative design helps us build and test in phases, ensuring foundational data works before building processes on top. End-to-end testing will follow.
  • Our Guiding Principles help connect solutions to end-user needs and gather community input.
• Workday Demo 
  • We previewed a demo of Tasks and Notifications, used to drive workflows or notify users of actions taken by others.
• Ambassador Mini-Charter Activity 
  • Ambassadors voted on key concerns: "Not feeling heard or involved" and "Limited communication or transparency."
  • We plan to address these by leveraging our feedback loop to Organizational Change Management (OCM) to bring questions to the project team.
  • OCM will provide consistent, clear communications and answers back to Ambassadors and the community.
  • Encourage consistent feedback and an open mindset when discussing our Workday future.

Homework:

Check out the updates to the Ambassador Resources page, where you'll find:

• the recording of today's meeting
• the Tasks and Notifications video to share with your team
• existing resources shared in our last meeting, and
• coming soon, a draft Ambassador Mini-Charter based on our discussion.

As always, we aim to provide the information you need when you need it. Please let us know what resources and information you would like on the Operation Tiger Cloud site, or share any general feedback on your user experience.

Lastly, we apologize for the scheduling error and will ensure a corrected calendar appointment is sent before the next meeting on Wednesday, 1/15/2025, at 2 PM Eastern.

We hope you have a wonderful holiday break! See you in the New Year!

Yours in Tiger Pride,

Organizational Change Management 

Operation Tiger Cloud
 

Dear Ambassador,  

Thank you for joining our January Operation Tiger Cloud Ambassador meeting! Welcome to our new members who have signed — we're excited you're here.

Key Points from Our January Call:

• Project Update 
  • We are in Phase/Workset B of Architecture and Configuration.
  • Testing and training opportunities will begin for small, invite-only audiences in the April/May timeframe and will expand to larger groups in late summer.
• Workday Demo 
  • We previewed the Getting Started for Managers video to help you communicate changes with leaders in your areas.
  • We had a great discussion about account codes and reporting, both of which are still under construction and will be updated as decisions are finalized.
  • We confirmed that CAROL is being retired. Direct your teams to the Operation Tiger Cloud FAQs for the official statement on CAROL.
• Ambassador Charter
  • We reviewed the “Mini-Charter,” our promise to maintain open minds about change and continue excellent partnerships across the project and ambassador teams.
• Campus Survey
  • Thank you for your participation and feedback! It’s driving conversations within the project team and directly impacting what we bring back to you.
  • The all-campus survey will be sent next week. Please encourage your teammates to respond!

Homework:

Check out the updates to the Ambassador Resources page, where you'll find:

• the recording of today's meeting
• the Getting Started for Managers video to share with leaders in your area
• our Ambassador Mini-Charter based on our discussion, and
• existing resources shared in our last meeting.

We're also keeping our FAQs up to date to align with questions you and the community ask, so keep checking back for answers!

As always, we aim to provide the information you need when you need it. Please let us know what resources and information you would like on the Operation Tiger Cloud site, or share any general feedback on your user experience.

Yours in Tiger Pride,

Organizational Change Management 

Operation Tiger Cloud
 

Dear Future Workday User,  

We are writing to request your input for Operation Tiger Cloud, RIT’s project to implement Workday as its enterprise resource planning (ERP) solution in January 2026, replacing Oracle for finance, budget, self-service and human resources functions.

Operation Tiger Cloud aims to streamline and improve end-to-end processes and provide an intuitive experience in a modern, cloud-based platform. 

Please take 5 minutes to complete this brief survey about your experiences with change, communications, and training. Your feedback shapes our messaging and learning, even if you haven't experienced change at RIT. All responses are confidential.

Survey Details: 

• Survey Type: 15 total Likert scale/matrix and open feedback questions.
• Access the Survey: Operation Tiger Cloud Readiness Assessment
• Open Until: End of day on Friday, January 31.

Learn more about the project at our Operation Tiger Cloud website. 

Thank you for your time and contribution! 

Yours in Tiger Pride,

Organizational Change Management 

Operation Tiger Cloud

Dear Andrew,  

Thank you for joining our February Operation Tiger Cloud Ambassador meeting! Welcome to our new members who have signed up — we're excited you're here.

This message will be slightly longer than usual to help answer your questions, so thanks for reading to the end!

Key Points from Our January Call:

• Project Update 
  • We are in Phase/Workset C of Architecture and Configuration.
  • A small, invite-only audience was recruited by the functional leads for early demo and testing opportunities. We'll ensure coverage across different areas the university. Additional opportunities will come in the April-May timeframe.
• Campus Survey
  • Thank you for your participation and feedback! We gathered over 1000 responses across the university, including over 20% from faculty.
  • Initial data highlights opportunities for the team to communicate in key areas, but overall feedback is optimistic, and the project team is already taking action.
• Security Spotlight 
  • We discussed the many data security features of Workday, further outlined in the Workday Security and Data Privacy guide.
  • We identified the basics of Security Roles, including how security roles attach to the user's seat, not to the individual, which improves succession planning!
• Introducing WOWs
  • We highlighted our first Win on Workday (WOW!), where Google Maps integrations with travel reimbursements will save time and improve accuracy.
• Q&A
  • Q - Will different cities' per diem rates be built into the expense tool?
    • A - Yes, Workday will have GSA rate tables embedded and the ability to pull in different cities' rates. 
  • Q - Will Funddriver still be used or rolled into Workday?
    • A - We are designing Workday gifts to provide the same information end users would have been able to access in Funddriver.  
  • Q - How will Tzell (travel agent) interface with this?
    • A - Tzell will continue to be an RIT-designated travel agency and assist travelers and administrators when making business travel arrangements. Our existing RIT Central Travel Account (CTA) and Government Travel Account (GTA) will continue to provide a convenient payment method that does not require travelers to tie up their credit limit on their corporate travel card. RIT will continue to process payment each month to each travel agency and then charge the appropriate department's general ledger account.
  • Q - Will staff be posting student travel reimbursement?
    • A - We are actively working on this configuration and will have additional information in the future. Please stay tuned
  • Q - Will our current time clocks still work? How will this affect Kronos?
    • A - The project team and impacted stakeholders are working to determine the impact in this area. Please stay tuned!

Takeaways:

Check out the updates to the Ambassador Resources page, where you'll find:

• the recording of today's meeting
• a PDF of the presentation to help relay security information to your teams,
• updated posters for print or digital signage, and
• existing resources shared in our last meeting.

We're updating our Ambassador list, and adding to our FAQs with your new questions, so keep checking back! We'd love to have more ambassadors join!

As always, we aim to provide the information you need when you need it. Please let us know what resources and information you would like on the Operation Tiger Cloud site, or share any general feedback on your user experience.

Yours in Tiger Pride,

Organizational Change Management 

Operation Tiger Cloud