Dan Jin
Assistant Professor, Hospitality and Tourism Management
Department of International Hospitality and Service Innovation
Saunders College of Business
585-475-5410
Office Location
Dan Jin
Assistant Professor, Hospitality and Tourism Management
Department of International Hospitality and Service Innovation
Saunders College of Business
Education
Ph.D. in Hospitality Management, University of South Carolina; M.S. in Hotel & Tourism Management, Purdue University
Bio
My research centers on the intersection of technology, workforce transformation, and consumer behavior in hospitality and service industries. The overarching goal of my work is to explore how technological innovations (AI, robots, and automation) influence human experience, leadership dynamics, and ethical consumption within service ecosystems.
Core Research Agenda
My core research agenda examines how service systems can be designed, led, and governed to balance technological advancement with human well-being, equity, and value creation.
585-475-5410
Areas of Expertise
Service experience
Service robotics
Service resilience
Service inclusiveness
Service leadership
Cultural-sensory service
Select Scholarship
Invited Article/Publication
Jin, D., (2025). Wellness tourism healing: a systematic review unveiling how cultural symbolic experiences influence health recovery. Tousim Review . .
Jin, D., (2025). The effects of tourists' digital attachment on behavioural intention in live-streaming tourism. Current Issues in Tourism . .
Jin, D., (2025). Service robots in crowded environments: How crowd dynamics shape robotic adoption intention at events. Journal of Hospitality and Tourism Management . .
Jin, D., (2025). Critical reflection on the impact of the gig economy on the hospitality workforce. International Journal of Contemporary Hospitality Management . .
Jin, D., (2025). Rethinking Hospitality Leadership: Cultivating Human–Robot Co-Working Harmony Through Rapport Leadership. Journal of Hospitality & Tourism Research . .
Jin, D., (2025). Where have the ethical and moral standards landed? Consumer self-congruency and psychological distance in the context of AI-based services. Hospitality Review (FIU Hospitaltiy Review; International Hospitality Review) . .
Jin, D., (2025). Information processing of travel barrage reviews: effects of social presence and opinion leaders on the relationship between barrage reviews and travel intention. Current Issues in Tourism . .
Jin, D., (2025). Strategizing human-robot role matrix: balancing automation and human touch. Journal of Hospitality Marketing and Management . .
Jin, D., (2025). Distinct drivers of consumption: how objective and subjective SES shape mindful consumer behavior. Journal of Hospitality and Tourism Insights . .
Jin, D., (2025). Museums as living history: a journey to cultural identity formation. Asia Pacific Journal of Tourism Research . .
Jin, D., (2025). Do customers tolerate employee incivility resulting from supervisor incivility? The role of managerial reprimand and explanation. Journal of Foodservice Business Research . .
Jin, D., (2025). Exploring the link between soundscape perceptions and tourist recovery: An interaction ritual chain approach. Tourism Management Perspectives . .
Jin, D., (2025). Elevating entrepreneurship with generative artificial intelligence. Journal of Innovation and Knowledge . .
Jin, D., (2025). Can the soul survive automation? Leadership identity and robotic task replacement in hospitality. Journal of Services Marketing . .
Jin, D., (2025). Improving employee-robot collaboration in hospitality: Understanding the zero-sum mindset. International Journal of Hospitality Management, . .
Jin, D., (2024). The impact of suburbanization on job-related outcomes in hospitality: understanding employee solidarity and work mobility. Journal of Hospitality and Tourism Management . .
Jin, D., (2024). Daily vlog-induced tourism: impact of enduring involvement on travel intention. Tousim Review . .
Jin, D., (2024). Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry. International Journal of Hospitality Management, . .
Jin, D., (2024). Embodied power: How do museum tourists' sensory experiences affect place identity?. Journal of Hospitality and Tourism Management . .
Jin, D., (2024). When leader's workaholism meets the dark triad: understanding employee zero-sum mindset and resilience in relation to retention. Journal of Hospitality Marketing and Management . .
Jin, D., (2024). Strategic-level perceived fairness of hotel dynamic pricing: the role of cues and the asymmetric moderating effect of inflation attribution. Journal of Revenue and Pricing Management . .
Jin, D., (2024). Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders' perspectives. International Journal of Contemporary Hospitality Management . .
Jin, D., (2024). Humanizing Metaverse: Psychological involvement and masstige value in retail versus tourism platforms. International Journal of Consumer Studies . .
Jin, D., (2024). Understanding the dynamics of social perspective-taking and value co-creation amidst service problems. Journal is not in list - being petitioned . .
Jin, D., (2024). Ethical labels and conspicuous consumption: impact on civic virtue and cynicism in luxury foodservice. British Food Journal . .
Jin, D., (2023). Devils at job environment: A study on employee ego depletion from abusive supervision and workaholic coworker. International Journal of Hospitality Management, . .
Jin, D., (2023). Influence of customer value mind-set on affective and behavioral service outcomes: Role of the scope and scale of service offerings at various touchpoints. Journal of Hospitality Marketing and Management . .
Jin, D., (2023). Investigating customers' responses to artificial intelligence chatbots in online travel agencies: The moderating role of product familiarity. Journal of Hospitality & Tourism Technology . .
Jin, D., (2023). An interactive service recovery framework combining demand and supply approaches. International Journal of Hospitality Management, . .
Jin, D., (2022). Customer online feedback with an identity versus no identity: The influence on review comments. Journal of Hospitality & Tourism Research . .
Jin, D., (2020). Employed in the foodservice industry: likelihood of intervention with food safety threats. Hospitality Review (FIU Hospitaltiy Review; International Hospitality Review) . .
Jin, D., (2020). The impact of social norms and risk assessment on diners' reaction to food safety concerns in restaurants. Journal of Foodservice Business Research . .
Jin, D., (2020). Workplace incivility in restaurants: Who's the real victim? Employee deviance and customer reciprocity. International Journal of Hospitality Management, . .
Jin, D., (2020). The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions. Journal of Hospitality Marketing and Management . .
Jin, D., (2019). Joint effect of service recovery types and times on customer satisfaction in lodging. Journal of Hospitality and Tourism Management . .
Featured Work
Research Insights: In the valley of the uncanny
Dan Jin
Attraction to and fear of robots in the hospitality industry