Edwin Torres Areizaga
Edwin Torres Areizaga
Ph.D. in Hospitality Management from Purdue University;M.S. in Hospitality Management from Purdue University;BS in Business (Human Resource Management and Marketing) from the University of Puerto-Rico Mayaguez
Dr. Torres is the Chair and Associate Professor for the department of International Hospitality and Service Innovation for the Rochester Institute of Technology (RIT). He holds a Ph.D. and Master’s degree in Hospitality Management from Purdue University and a Bachelor’s degree in Business with majors in Human Resource Management and Marketing from the University of Puerto-Rico Mayaguez. Dr. Torres is also a certified Professional in Human Resources (PHR) by the Human Resource Certification Institute. Prior to his role at RIT, Dr. Torres worked at the University of Central Florida, Rosen College of Hospitality Management. His industry experience includes hotel management, restaurant management, wealth management, and consulting. Dr. Torres has research interests in consumer behavior, services marketing and human resource management. He is published in numerous top-tier journals in the fields of marketing, hospitality, management, and tourism. He has published 45 scholarly articles, 27 conference proceedings, 8 magazine articles, and one textbook titled “Customer services marketing: Managing the customer experience”.
In the News
May 29, 2023
2022-23 Saunders Faculty and Staff Go Above and Beyond
Saunders College of Business recognizes the accomplishments of its outstanding employees throughout the 2022-23 academic year.
February 10, 2023
The mystery of the disappearing vacation day
The Washington Post cites research by Edwin Torres Areizaga, chair, Department of International Hospitality and Service Innovation. (This content requires a subscription to view.)
November 18, 2022
Saunders College department chair brings ardor for hospitality and research to RIT
As a teenager growing up, Edwin N. Torres remembers traveling and becoming “fascinated by the possibility of hoteliers transforming a place into an experience.” That curiosity later developed into a passion, which Torres brought to RIT in July when he became chair and associate professor for the Department of International Hospitality and Service Innovation at Saunders College of Business.