Dr. Torres is the Chair and Professor for the department of International Hospitality and Service Innovation for the Rochester Institute of Technology (RIT). He holds a Ph.D. and Master’s degree in Hospitality Management from Purdue University and a Bachelor’s degree in Business with majors in Human Resource Management and Marketing from the University of Puerto-Rico Mayaguez. Dr. Torres is also a certified Professional in Human Resources (PHR) by the Human Resource Certification Institute. Prior to his role at RIT, Dr. Torres worked at the University of Central Florida, Rosen College of Hospitality Management. His industry experience includes hotel management, restaurant management, wealth management, and consulting. Dr. Torres has research interests in consumer behavior, services marketing and human resource management. He is published in numerous top-tier journals in the fields of marketing, hospitality, management, and tourism. He has published 45 scholarly articles, 27 conference proceedings, 8 magazine articles, and one textbook titled “Customer services marketing: Managing the customer experience”.