Employee Assistance Program (EAP) Summary

Personal issues, planning for life events or simply managing daily life can affect your work, health and family. RIT's Employee Assistance Program through GuidanceResources® is confidential and provided at no cost to you and your family. 


Phone Support


TDD: 800.697.0353


Company Web ID: RITEAP

Plan Information

All regular full-time and part-time employees, their spouse/partner and eligible children are also covered by the Employee Assistance Plan (EAP.) 

The eligibility rules for children are as follows:

  • The child of the employee or the employee’s spouse who is under age 26.
  • The child of the employee’s domestic partner who is under age 26.
  • The foster child (under age 18) of the employee, defined as an individual who is placed with the employee by an authorized placement agency or by judgment decree, or other court order.
  • Any other child who is under age 26, and
    • for whom the employee is the legal guardian or custodian, and
    • who resides in the employee’s home, and
    • who is claimed as a tax dependent on the employee’s federal income tax return.

To access the EAP’s website:

  • Go to the GuidanceResources website
  • Click on "I am a First Time user"
  • Enter the Web ID: RITEAP
  • Complete the registration
  • Choose your own User Name and Password - they should be different than any RIT User Name and Password

Areas of Support

Guidance Resources offers a wide range of support for you and family to work through everyday challenges. 

This no-cost counseling service helps you address stress, relationship and other personal issues you and your family may face. It is staffed by GuidanceConsultants—highly trained master’s and doctoral level clinicians who will listen to your concerns and quickly refer you to in-person counseling and other resources for:

  • Stress, anxiety and depression
  • Job pressures
  • Relationship/marital conflicts
  • Grief and loss
  • Problems with children
  • Substance abuse

Speak by phone with our Certified Public Accountants and Certified Financial Planners on a wide range of financial issues, including:

  • Getting out of debt
  • Retirement planning
  • Credit card or loan problems
  • Wills/Estate planning
  • Tax questions
  • Saving for college

Talk to our attorneys by phone. If you require representation, we’ll refer you to a qualified attorney in your area for a free 30-minute consultation with a 25% reduction in customary legal fees thereafter. Call about:

  • Divorce and family law
  • Real estate transactions
  • Debt and bankruptcy
  • Civil and criminal actions
  • Wills/Estate planning
  • Contracts
  • Landlord/tenant issues

Our Work-Life specialists will do the research for you, providing qualified referrals and customized resources for:

  • Child and elder care
  • College planning
  • Moving and relocation
  • Pet care
  • Making major purchases
  • Home repair


When you call the EAP voluntarily, you are guaranteed confidentiality, unless disclosure is required by law. The EAP may be required legally to release specific information when your safety or the safety of someone else is seriously threatened. Any information that is discussed in the counseling sessions is strictly confidential; it is not revealed nor communicated to RIT.

The only time RIT is informed as to whether an employee is attending counseling is if the employee's supervisor has strongly advised an employee to attend counseling due to his or her work performance, and the employee has signed a "Release of Information Statement." In such a case, the only information released is whether the employee has or has not attended sessions and if the employee has agreed to follow or is following the course of action recommended by the counselor. The nature of the problem and the remedial actions proposed are not disclosed. No other information is released.