Nancy Fein ’76 (applied mathematics) became vice president, Lexus Customer Services, in April. In this role, she is responsible for all service, parts, customer satisfaction and training operations for the Lexus Division of Toyota Motor Sales, U.S.A.
“The most rewarding aspect of this new position is the opportunity to contribute to what we at Lexus call ‘the passionate pursuit of perfection’ – always looking for better ways to satisfy and engage our customers in the Lexus ownership experience,” says Fein.
Prior to accepting her new position, Fein served as general manager for Toyota Motor Sales, U.S.A., Kansas City Region, with responsibility for overall regional operations including vehicle sales, customer service, market representation and consultation activities supporting 74 Toyota dealers in six states.
Fein joined Toyota in 1982 after six years with Eastman Kodak Co. She has served on the RIT Board of Trustees since 2002.