Rick Lagiewski Headshot

Rick Lagiewski

Principal Lecturer

Department of Management
Saunders College of Business
rlagiewski@saunders.rit.edu
585-475-2820
Office Location
ROS-A174

Rick Lagiewski

Principal Lecturer

Department of Management
Saunders College of Business

Education

BS, MS, Rochester Institute of Technology; Ph.D., Edinburgh Napier University (United Kingdom)

Bio

Rick Lagiewski is an Assistant Professor in the Department of International Hospitality and Service Innovation in the Saunders College of Business at Rochester Institute of Technology. He has been teaching Hospitality and Tourism related university course work for the past 25 years. His research has concentrated on diverse destination related development, marketing and management related themes. This has included work with the EastWest Institute on cross-border institution building for tourism in the Balkans. Also through a US Department of State fellowship, he studied privatization of the lodging sector in Croatia during their transition to a market economy. Additionally he worked on destination attraction marketing and promotion through gamification in New York State’s Path Through History tourism marketing program. Rick has lectured, taught and led study abroad programs in Costa Rica, Italy, Croatia, Kosovo, Dominican Republic, Peru and the United Arab Emirates. Most recently his work has focused on the role of the lodging sector in destination resilience during period of crisis with the American Hotel & Lodging Educational Foundation

rlagiewski@saunders.rit.edu
585-475-2820
Personal Links
Google Scholar

Select Scholarship

Invited Article/Publication
Lagiewski, R., (2023). Customer experiences and situational vulnerability: An exploration of hotel services during a disaster. International Journal of Hospitality Management,. 108. .
Kesgin, M., Murthy, R., & Lagiewski, R. (2021). Profiling food festivals by type, name and descriptive content: a population level study. British Food Journal. 124. 530-549.
Lagiewski, R., Barron, P., & Leask, A. (2019). The effect of exporting hospitality and tourism degrees overseas on the home campus: A conceptual model. Journal of Hospitality, Leisure, Sport & Tourism Education. 24. 211-222.
Dobie, S., Schneider, J., Kesgin, M., & Lagiewski, R. (2018). Hotels as Critical Hubs for Destination Disaster Resilience: An Analysis of Hotel Corporations' CSR Activities Supporting Disaster Relief and Resilience. Infrastructures. 3. 46-65.
Lagiewski, R., & Kesgin, M. (2017). Designing and implementing digital visitor experiences in New York State: The case of the Finger Lakes Interactive Play (FLIP) project. Journal of Destination Marketing & Management. 6. 118-126.
Invited Keynote/Presentation
Lagiewski, R., & Barron, P. (2021). The push and pull factors in the internationalization of hospitality and tourism education: today and tomorrow. 2021 ICHRIE Summer Conference.
Lagiewski, R., & Ehinger, L. (2019). Exploring the role of technology and personalized service in the private club environment. 5th World Research Summit for Hospitality and Tourism.
Lagiewski, R., & Barron, P. (2018). The effect of offering hospitality and tourism degrees overseas on the home campus faculty. ICHRIE 2018.
Lagiewski, R., (2018). The Convergence of Customer-facing Technology and Specially-Abled Restaurants.. 3rd Annual NTID Student Research Symposium.
Lagiewski, R., & Kesgin, M. (2016). AR/VR applications in hospitality and tourism. VR & AR Symposium.
Published Conference Proceedings
Pohland, L., Kesgin, M., & Lagiewski, R. (2018). Safety and Security Concerns of Tourists: Aftermath of Terrorist Attacks in Turkey. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.
Lagiewski, R., & Barron, P. (2018). The effect of offering hospitality and tourism degrees overseas on the home campus faculty. ICHRIE 2018.
Lagiewski, R., & Nikolić, D. (2017). Exploring Interorganizational Relations in Post-Socialist Croatian Tourism Then and Now. ATLAS Annual Conference 2017 "Destinations past, present and future".
Full Length Book
(2008). Destination Marketing: an integrated marketing communication approach. Lagiewski, R.,
(2006). Encyclopedia of Tourism. Vučetić, A., & Lagiewski, R.
(2006). Aspects of Tourism: The Tourism Area Life Cycle Vol.1. Applications and Modifications. Lagiewski, R.,
Book Chapter
(2008). Case study 12.1 Long Lake, New York: small destinations and experiential differentiation – what to do?. Destination Marketing: an integrated marketing communication approach. Lagiewski, R.,
(2006). Montenegro. Encyclopedia of Tourism. Vučetić, A., & Lagiewski, R.
(2006). The Application of the Tourism Area Life Cycle Model: a literature survey. Aspects of Tourism: The Tourism Area Life Cycle Vol.1. Applications and Modifications. 27-50. Lagiewski, R.,

Currently Teaching

HSPT-225
Hospitality and Tourism Management Fundamentals
3 Credits
Hospitality and tourism industry is one of the largest industries in the world. This introductory course provides students with an overview of hospitality industry and segments of travel and tourism. Students are introduced to career opportunities and skills needed to succeed in the specific hospitality and tourism fields. Students examine the growth and development of industry segments and their distinguishing characteristics, current issues and trends. Students will learn about the interdependence of the various industry players and the roles of these diverse participants within the industry. The concepts and practices of hospitality management are examined and discussed.
HSPT-335
Food and Beverage Management
3 Credits
This course will provide the student with the knowledge needed for the effective management of food service operations. Students will identify trends in the food and beverage industry, learn food and beverage management principles and understand how providing exceptional guest service can maximize profits in the hospitality industry. Topics will include food and beverage purchasing, inventory, costing, service styles, financial controls, menu design, sanitation, safety, ethics, food service automation, hardware and software, legal concerns, equipment selection, and service innovations in the design and layout of food establishments.
MGMT-101
Business 1: Introduction to Business Communication, Planning & Analysis
3 Credits
This is the first of a two-course sequence, 4 credit year long experience, comprising the freshman-integrated experience. In Business 1, students will be introduced to the key functional areas of business, discuss current factors, events, and trends that impact business, build professional, personal leadership, communication, and teamwork skills, and evaluate business decisions, and the business plan process. By understanding the key functions of business and analyzing business decisions in Business 1, students will be able to then develop their own business ideas in Business 2.
MGMT-102
Business 2: Business Planning and Professional Development
1 Credits
This course, the second in the First-year Business 4 Credit Experience, applies business and technology tools to create a modified business plan. Supported by guest speakers on a variety of professional development topics, along with student and professional mentors, students in this project-centered course use the Business Model Canvas innovation tool and learn to identify and communicate the nine key elements of a business model. Students will complete a team project that outlines the business case for a new product or service to address a selected challenge or opportunity. Student teams present a business case in both a one-page document and a 10-minute presentation pitch.
MGMT-150
Business 1T: An Introduction to Business
3 Credits
Designed as an introductory business course for students in the Saunders College that want to learn more about the fundamentals of business. This course provides an overview of the functions and processes of business organizations. Topics include the role and responsibility of the manager, the processes and functions of business, the impact of technology, business planning process, doing business in global environments, and career exploration. NOTE: Students may not take MGMT 150 if they have already taken MGMT 101 and MGMT 102.
MGMT-215
Organizational Behavior
3 Credits
As an introductory course in managing and leading organizations, this course provides an overview of human behavior in organizations at the individual, group, and organizational level with an emphasis on enhancing organizational effectiveness. Topics include: individual differences, work teams, motivation, communication, leadership, conflict resolution, organizational culture, and organizational change.
MGMT-370H
Honors Leadership Behaviors for Personal and Professional Success
1 Credits
This course will introduce students to personal leadership and professional leadership concepts and exercises that will assist students in developing the skills and behaviors needed for success in the workplace. Personal leadership skills will focus on self-awareness of strengths and areas for development, differences in communication and work style and how to adapt, emotional intelligence strategies, values and decision making, as well relationship building, networking, and influencing others. The professional leadership concepts will focus on the skills needed to effectively lead others and solve workplace challenges, including developing trust and credibility, creating a shared vision, managing change, influencing a positive work culture, and motivating and empowering others. Students will analyze current leaders and challenges as well as network and engage with speakers who serve as leaders in a variety of industries.

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