GCCIS Technical Operations

Welcome to GCCIS Technical Operations

GCCIS Technical Operations is located within the Golisano College of Computing and Information Sciences, providing technical support services to students, faculty, and staff. The office purchases, develops, and maintains all technology throughout the state-of-the-art facilities at the GCCIS College.

Submit Helpdesk Ticket

Lab/Tutoring Schedules

For a complete listing of GCCIS lab facilities, hours and access methods, please visit the GCCIS Tutoring and Lab Hours website.

All GCCIS labs are considered open and available for use whenever a class is not utilizing the room. See up-to-date lab schedules by clicking on the lab room number.

Hardware Check Out Cage

The GCCIS equipment checkout cage is accessible to all GCCIS students, faculty and staff.  Use of equipment is reserved for academic purposes only. To check out equipment for return the same day, you will need to present your RIT ID card. For higher valued items and long term checkouts, you will need to present two forms of identification: RIT ID, driver’s license or passport.

Types of equipment available for checkout:

  • Tools
  • Networking hardware
  • Phones
  • Adapters
  • Peripherals (keyboards, mice, monitors, controllers, joysticks and wheels)
  • Cables
  • Computers
  • Mobile devices (Apple iPads, iTouches, watches)
  • F.E.T (Future Everday Technology) items
  • Google Glasses with written authorization from Director of iSchool
  • VR kits - approval from lab manager

See the GCCIS building map for how to find check out cage and helpdesk.

Remote Lab Access

Need to remote access a GCCIS lab machine for your coursework? Currently, the IGM Department has implemented RemoteLab to broker remote desktop connections to unused lab machines. As other departments come online, our website will be updated.

Please find instructions for how to use GCCIS Lab Computers remotely.

Suggestion Box

Do you have feedback or suggestions that you think will help improve GCCIS Technical Operations? Please provide comments for us at gccisit@rit.edu. Thank you for sharing your ideas and thoughts.

GCCIS Tech Wiki

GCCIS System Admins have created the technical support wiki to offer how-to articles, support documentation, resources and tools to help solves technical issues.

View the GCCIS Tech Wiki