Advance Notice: Catering for Large, complex, or multi-day events should be ordered at least one month ahead of the event date. For smaller events, we normally require a minimum of seven business days to process a catering request.
Service Levels/Service Charge: We offer full service catering, and drop off service. A 15% service charge is assessed with our full service catering. Drop offs are not subject to a service charge. We are not able to mix and match full service and drop off within the same event (for example, we cannot provide beverage full service and drop off platters of food).
Guarantee: For all events, a final guarantee of attendance is due one week prior to your event. This number will be considered a guarantee and is not subject to reduction. Increases to your guarantee are subject to approval and may be assessed additional charges.
Cancellations: Events or items cancelled or changed after the original placing of your order will be subject to all charges directly incurred in the preparation of your event.
On Campus Delivery: The event location must be unlocked and available at least 30 minutes - 2 hours prior to the event start time (depending on the scope of the event) as shown on the event order.
Off Campus Events: Off campus locations necessiate a $45.00 delivery charge. Events off campus typically are with plastic ware only. If china service is desired, a surcharge will apply.
Minimums: Most full service catered events have a minimum required guest count of 20 persons. In a case when we provide service for a smaller group, a $25.00 flat fee will be added.
Bars: A temporary New York State Liquor License is required for most events involving alcohol, taking place anywhere other than the RITZ Sports Zone or GPC Club Lounge/Alumni Terrace. We are required to apply for one license per bar setup at the event. Each license costs $55.00, and is charged to the sponsoring organization. All bars must be ordered at least 25 business days prior to event. Please contact our office (585-475-2346) to determine whether a liquor license is needed for your event.
Billing: For internal groups, all charges are billed directly through the accounting department to the specified RIT account number. For external groups, payment is accepted in the form of check, Visa, MasterCard, or Discover Card, and is due in full within 30 days after you receive your final bill. A copy of your bill will be sent electronically to the contact person.
PLEASE NOTE: All food, beverages, and props are the property of RIT Catering. No food can be removed from the catering event unless prior arrangements have been made. For drop off services, and in instances when prior arrangements have been made for the customer to remove food from the catering event: it is the customer's responsibility to observe safe food handling procedures and to ensure that food and beverage is maintained at the appropriate temperature. Food that has been left out at room temperature for more than two hours should be disposed of promptly.