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RIT Ready: Moving Forward Into Fall
Faculty Course Technology Support

Neil Hair

Neil is the Executive Director of the Innovative Learning Institute (ILI) at RIT, where he heads RIT Online and the Teaching and Learning Services (TLS) divisions.

Prior to his role in academic leadership, Hair was an associate professor of marketing in the Saunders College of Business at RIT and area leader for marketing. He holds a number of institute awards for excellence in teaching, including the Eisenhart Award for Outstanding Teaching, Online Learning’s Exemplary Faculty Teaching Award, Richard and Virginia Provost’s Award for Excellence in Teaching, RIT Executive MBA Faculty Recognition Award, and the Saunders College of Business Alumni Outstanding Teaching Award.

Professionally he holds board positions on a number of for- and not-for-profit organizations; is a renowned expert in the field of social media marketing, relationship marketing, online customer experience, personal branding and virtual ethnographic practices; and is published in the Journal of Retailing and the International Journal of Management Reviews.

  • Chartered Marketer, Chartered Institute of Marketing
  • Fellow, Higher Education Academy
  • PhD, Marketing, Cranfield University
  • DIPM, Marketing, Chartered Institute of Marketing
  • MSc, International Marketing, Sheffield Hallam University
  • BSc, Business Administration, Cardiff University
Ian Webber

Ian is the Director of Teaching and Learning Services. In this role, Ian contributes to the strategic mission of ILI and manages the Instructional Technology, Academic Systems Support, Classroom Technology, and Online Student Experience teams within TLS. Ian also collaborates with faculty and staff to investigate and effectively integrate new and emerging technologies into online and campus courses. 

Ian brings more than 15 years of expertise in designing and implementing IT solutions for education, in creating interactive web-based applications, in managing classroom technology integration, and in streaming media.

  • MS, Information Technology, RIT
  • BA, Photography, RIT

Anthony Concessi

Anthony is the senior analyst for the ILI, but is a member of the Controller’s Office Partnerships team. He is primarily responsible for financial analysis and reporting, ensuring accuracy of account transactions, and providing guidance to the ILI leadership and staff on accounting and human resource policies and procedures.

Dawn Severson

Dawn joined the ILI in summer 2014 and works closely with the executive director, assists in the planning and management of events, and performs a number of other administrative duties to help support the ILI.

  • MBA, Rochester Institute of Technology
  • BS, Applied Arts and Science (concentrations in Human Resources and Business Administration), RIT

Sherry Clark

Sherry is the operations support supervisor for TLS. She runs the front desk area and supervises all front desk student employees. Sherry also schedules all lectures and special events in the six auditoriums on the academic side of campus and maintains financial records and chargebacks for TLS. Sherry has been at RIT since 1984.

Ken Kindler

Ken is the manager of Academic Technology Systems. He is responsible for operations, management, and technical support of the TLS-supported technologies. Ken has been with RIT since 1991 and has worked in a variety of capacities, including as a classroom instructional services supervisor and a manager of instructional services.

Christopher Williams

Chris is the Senior Systems Administrator for TLS. He is responsible for maintenance, support, and integration of the systems running the TLS Academic Technologies.  Chris started his career with RIT in 2006 as a Technical Support Assistant and moved into his current role in the summer of 2007.

  • BS, Applied Networking and Systems Administration, RIT
David Ziebarth

Dave is an academic technology support specialist working with such technologies as myCourses and Adobe Connect. Dave joined RIT in summer 2014. He previously worked at Allendale Columbia School and Eastman Kodak Company, where he provided direct technical support for faculty and customers.

Matt Nicosia

Matt is the Learning Environment Engineer and Programmer for the ILI-TLS Classroom Support Group where he is responsible for programming all of our A/V interfaces, managing regularly scheduled classroom upgrades, and working with the Supervisor of Classroom Technology Operations on advanced troubleshooting and problem resolution. Previously, Matt was the service manager for a local regional audiovisual design, installation, and service firm. He holds several industry certifications and has more than 15 years of experience in audiovisual technologies. Matt has been with RIT since fall 2011.

  • Certified Technology Specialist, InfoComm International
Scott Nost

Scott is a learning space designer and audiovisual systems engineer who has worked for RIT since 2008.

He assists project managers and project decision makers during facility renovations and new construction projects. His expertise is in integrating audiovisual technology into a physical space in ways that improve the teaching and learning experience for instructors and students.

Prior to 2008, Scott was a project manager and site foreman for a leading audiovisual integration company.

  • Certified Technology Specialist, InfoComm International
John Schrenker

John is the Manager of Learning Space and Classroom Technology. He is responsible for overseeing activities related to the design, provisioning, installation and maintenance of technologies deployed in RIT’s learning spaces. John brings with him experience as faculty as well as years of hands on and leadership experience in the IT field.

Joe Serio

Rebecca Johnson

Rebecca is an instructional design researcher and consultant with experience in online course development and instruction, digital communication tools, web usability and content management, and assisting faculty with creating and revising course-level student learning outcomes. Her research focuses on the work of instructional designers and videographers in learning at scale course design and development.

Before joining TLS in August 2014, Rebecca worked as an instructional technologist at a large research university and was in charge of providing training on iPad integration, academic continuity, and assessment. Prior to that she was a writer and book and managing editor in trade and K-12 educational publishing.

  • PhD, Instructional Leadership with a concentration in Instructional Technology, University of Alabama
  • MLIS, University of Alabama
  • BA, English, University of Iowa
Michael Starenko

Michael is an instructional design researcher and consultant for TLS. He has worked at RIT since 2003, supporting faculty and academic departments through consultations, workshops, conferences, webinars, learning communities, and publications. Michael’s areas of expertise include online education, learner-centered teaching, course redesign, and educational communication and media.

In addition to his work for TLS, he has taught a variety of face-to-face, blended, and online courses for the College of Imaging Arts and Sciences and the College of Applied Science and Technology.

Prior to joining TLS, Michael was editor of Afterimage: The Journal of Media Arts and Cultural Criticism. His publications include Reflections on Blended Learning, an anthology of writing by RIT faculty, and “Enhancing Student Interaction and Sustaining Faculty Instructional Innovations through Blended Learning,” a chapter in Blended Learning: Research Perspectives.

  • Certificate in Online Learning Leadership, Penn State University and the Online Learning Consortium
  • Certificate of Advanced Studies, Warner Graduate School of Education, University of Rochester
  • MA, Media Studies, University of Chicago
  • BA, Religion, Kalamazoo College

Graham Anthony

Graham is the Manager of Instructional Technologies and Media Development for TLS. He oversees the day to day work associated with the implementation and training associated with academic technologies, the development of video and interactive media, as well as many of the accessibility initiatives associated with online course materials. Prior to working for TLS he was a faculty member in the School of Media Sciences where he taught classes such as Information Architecture, Web Page Production I and II, and Digital Asset Management.

  • MS, Human Computer Interaction, RIT
  • BS, Printing and Applied Computer Science, RIT
Katie Bush

Katie joined TLS in 2017 as an instructional technologist and is currently working on edX initiatives for RIT. Prior to joining TLS, Katie was an instructional faculty member in RIT's School of Individualized Study. She has experience in communications, instructional design and training, accessibility, and usability.

  • MS, Professional Studies (concentrations in Instructional Design and Human-Computer Interaction), RIT
  • BS, English, SUNY Brockport
Monica Cormier

Monica joined TLS in 2019 as an Instructional Technologist and is currently working on enhancing learning experiences with on-campus, online, and blended courses. Prior to joining RIT, Monica’s work experience included providing IT support for St. Louis School in Pittsford and working as a systems engineer for the State of North Carolina and Bank of America. 

  • MS, Industrial Engineering, North Carolina State University
  • BS, Systems Engineering, University of Virginia


Chris Hodge

Chris is a multimedia developer for TLS. He is responsible for working with faculty on creating and managing video, audio, and interactive media assets for academic and instructional use, as well as facilitating academic captioning and transcription services. Chris has been with RIT and the ILI since 2013.


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