Jerrie Hsieh Headshot

Jerrie Hsieh

Professor

Department of International Hospitality and Service Innovation
Saunders College of Business

Office Location

Jerrie Hsieh

Professor

Department of International Hospitality and Service Innovation
Saunders College of Business

Education

BS, National Taiwan Normal University (Taiwan); MS, Ph.D., Purdue University

Bio

Yu-Chin (Jerrie) Hsieh is a Professor at the Saunders College of Business at the Rochester Institute of Technology. Her research focuses on enhancing the health and wellness of hospitality employees, with the ultimate goal of improving operational performance and industry productivity. She has an extensive publication record that encompasses research into the work-life balance of hospitality employees and bed & breakfast innkeepers, an examination of work conditions, efforts to improve occupational health for hotel housekeepers, and the identification of interventions to reduce the physical discomfort induced by their cleaning work. She also serves on the Editorial Board of the Asia Pacific Journal of Tourism Research. Prior to joining academia, she worked for several 5-star hotels, where she was involved in hotel development projects, employee training, and the management of front office and hotel VIP services.


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Currently Teaching

HSPT-315
3 Credits
This class includes an overview of hotel management from its opening to continuing operations. It focuses on the integrated functions of the front office, housekeeping, engineering, security, food & beverage, human resources, and accounting, as well as considering their roles individually. Students will apply revenue management principles (e.g., capacity management, duration control, demand and revenue forecasting), costing (e.g., budgeting, marginal costing, standard costing and variance analysis, labor accounting, balanced scorecard) and interpret hospitality financial statements (uniform system of accounts for lodging and restaurants) to understand and manage organizational performance. The course addresses foundational metrics and definitions used by the hotel industry and provides an opportunity to complete a certification exam (CHIA: Certification in Hotel Industry Analytics) by STR through the American Hotel and Lodging Educational Institute.
HSPT-495
3 Credits
This course requires students to synthesize and build upon knowledge acquired in prior courses, engaging in a hospitality / tourism project. Students will draw upon existing available information, add to it their own research efforts, and consider various options before arriving at conclusions or solutions. Topics related to the strategic analysis of hospitality enterprises will be discussed.
HSPT-797
3 Credits
This course is practical, project-based approach to a more traditional master's thesis. Students in the course will design and develop a project which reflects a viable option for an existing or putative organization. After a review of essential project management and planning skills as well as financial skills, the student designs and develops the project with continual review and feedback from the supervising faculty.

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